X-ray systems · CXDI family

Canon CXDI Control Software NE: troubleshooting and error codes

The ServiceForge knowledge base holds 44 documented symptoms for the Canon CXDI Control Software NE, with 55 ranked causes, 103 diagnostic checks with test points and expected values, and 214 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Calibration: Second monitor image display magnification and cropping

Configuration of 3-phase fixed zooming ratios, threshold levels, and image cropping for second monitor display based on detector pixel pitch (0.160 mm or 0.125 mm) and monitor resolution

Ranked causes

1. Service tool registration of second monitor resolution (common)
2. Image cropping to first phase threshold levels triggers 100% magnification (common)
3. Image cropping between first and second phase thresholds triggers second phase magnification (common)
4. Image cropping to full screen or large size triggers third phase magnification (common)

First check

Test point: Service tool 'Set connected second monitor size' button
Expected: Orientation and resolution registered; [Apply] button clicked

3 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

AEC Calibration protocol grid parameter error on Excel import

Error occurs when loading Protocol Sheet after importing Excel file exported from Protocol Database. Inappropriate grid parameter combination (GridType Off, Grid Suppression On) causes import failure.

Ranked causes

1. Inappropriate default AEC Calibration grid parameters installed (common)
2. Previously exported Excel file contains inconsistent grid parameters (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

AEC Calibration Protocol setup for new detector

Need to create or modify AEC Calibration Protocol when adding a new detector to the system

Ranked causes

1. AEC Calibration Protocol deleted from database (occasional)
2. New detector added without protocol update (occasional)

First check

Verify workspace exists for detector

Test point: Service Tool Protocol Editor
Expected: Workspace listed for detector

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration error with multiple detectors connected

Fatal error occurs during first calibration after detector detection with message about missing dp data

Ranked causes

1. Multiple detectors connected during initial calibration (common)
2. Version earlier than V1.05 installed (common)

First check

Verify number of detectors connected

Test point: Hardware connection
Expected: Only one detector connected

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Grid installation angle measurement radiation

Measure grid installation angle relative to imaging unit sensor glass plate using audit_grid_NE_RF.exe software tool to verify alignment is within specification.

Ranked causes

1. Grid installation angle must be verified and corrected (common)
2. Image file format may require parameter configuration (occasional)

First check

Prepare software files

Test point: Image Capture Computer
Expected: audit_grid_NE_RF.exe and SecureConverter.dll copied to computer

6 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Generator communication settings configuration

Configure X-ray generator communication parameters including protocol, IP address, and display settings in service tool

Ranked causes

1. Generator communication settings must be configured for software to control X-ray exposure (common)
2. Response timeout and network address configuration (occasional)

First check

Open Generator settings from service tool TreeView

Test point: Service tool TreeView Generator menu
Expected: Generator setting screen displays

3 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Software installation component selection and uninstallation cleanup

Select CANONDRSYSTEM component during installation and remove installation folder after uninstall

Ranked causes

1. Installation requires selection of CANONDRSYSTEM component (common)
2. Installation folder remains after program deletion and requires manual removal (occasional)

First check

Select CANONDRSYSTEM from component list

Test point: Component Selection screen checkbox
Expected: CANONDRSYSTEM checkbox selected

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Software upgrade loses configuration settings

Certain settings revert to default after upgrading CXDI Control Software NE to new version

Ranked causes

1. Software upgrade process replaces configuration database (common)
2. Overwrap Software installed in V1.0.0 before upgrade (occasional)

First check

Backup database before upgrade

Test point: Database management
Expected: Backup file created

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Workspace creation and detector association

Create predetermined or custom workspace configuration and associate detector with position type

Ranked causes

1. Workspace must be created and associated with detector before calibration (common)
2. Custom workspace with optional protocol association (occasional)

First check

Open Workspace property settings in Service Tool

Test point: Property Editor Workspace menu
Expected: Workspace configuration screen displays

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Alert window appears during SQL Server 2005 setup when upgrading from Ver.1.30 to Ver.1.40

Version upgrade processing is suspended when upgrading from Ver.1.30 or earlier to Ver.1.40; alert window is displayed during SQL Server 2005 setup

Ranked causes

1. SQL Server 2005 setup alert during version upgrade from Ver.1.30 to Ver.1.40 (common)

First check

Observe whether alert window appears during SQL Server 2005 setup phase of upgrade

Test point: SQL Server 2005 setup
Expected: Alert window may appear during upgrade from Ver.1.30 to Ver.1.40

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: AEC calibration protocol selection radiation

Select and activate AEC calibration protocol for exposure testing and adjustment

Ranked causes

1. AEC calibration protocol must be selected for testing (common)

First check

Confirm AEC calibration protocols are available in tray

Test point: Protocol tray
Expected: AEC calibration protocols visible from section 4.8.2 setup

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Detector correction data creation radiation

Initial detector calibration and annual maintenance calibration to establish correction data for accurate imaging

Ranked causes

1. Detector calibration required during installation or annual maintenance (common)

First check

Establish calibration mode and select detector

Test point: Detector list in calibration interface
Expected: Detector selectable from list

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: EI display configuration

Configure EI (Exposure Index) display on screen at bottom right corner for proper visibility during examinations

Ranked causes

1. EI display not visible or requires initial setup (common)

First check

Verify EI is displayed on screen

Test point: Bottom right corner of display
Expected: EI value visible in bottom right corner

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Grid installation angle radiation

Verify that anti-scatter grid is installed at correct angle relative to X-ray focal point; angle must be within ±1.0° tolerance across three test images

Ranked causes

1. Grid installation angle out of tolerance (unknown)

First check

Measure grid installation angle using audit_grid_NE_RF.exe on first image

Test point: Grid relative to X-ray focal point
Expected: ±1.0 or less, ±1.0°

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Phototimer adjustment radiation

Adjust photo-timer using Exposure Index (EI) to optimize patient dose and image quality. Requires exposing acrylics sheets at specified voltages and adjusting to target EI values per imaging unit model.

Ranked causes

1. Phototimer requires adjustment during installation (common)

First check

Confirm EI is displayed on Examination Screen

Test point: System Settings > Annotation tab
Expected: EI displayed at one of four corners

2 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Phototimer adjustment for AEC radiation

Adjust photo-timer to achieve target EI values at different kV settings (70, 100, 120 kV) using acrylic sheets; spectral sensitivity adjustment required

Ranked causes

1. Phototimer requires calibration for correct EI output across voltage settings (common)

First check

Expose X-ray through 5 cm acrylic at 70 kV and measure EI

Test point: Detector readout
Expected: EI 480 for CXDI-40EG/40G/401G/401G Compact/50G/55G/60G/501G/70G/701G/801G Wireless; EI 280 for CXDI-40EC/401C/401C Compact/50C/55C/501C/60C/70C/80C/701C/801C/50RF

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: ROI adjustment after CXDI-70C wireless exposure

Workaround procedure to enable normal ROI adjustment on preview image after exposure with CXDI-70C wireless detector until bug-fixed software version is available.

Ranked causes

1. Software bug in Ver.1.30.0.17 requires intermediate image display before ROI adjustment (common)

First check

Select image B from available protocols or past image list

Test point: CXDI Control Software NE image selection interface
Expected: Image B displayed (must be different from target image A and previously exposed or in protocol)

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: ROI adjustment workaround for CXDI-70C wireless

Procedure to perform successful ROI adjustment on preview images when using CXDI-70C wireless detector with affected software version

Ranked causes

1. Display sequence requirement for ROI adjustment with CXDI-70C wireless Ver.1.30.0.17 (common)

First check

Select image A for ROI adjustment

Test point: preview image
Expected: Image A displayed

4 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Second monitor display settings configuration

Configuration of preview annotations, laterality markers, and peripheral mask display on second monitor

Ranked causes

1. Second monitor display setting configuration via service tool (common)

First check

Confirm second monitor is connected and enabled

Test point: Service tool configuration
Expected: 'Use second monitor' is ON and 2 monitors connected

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Second monitor gamma adjustment

Adjust gamma levels for secondary monitor in dual-monitor configuration using Gamma Adjustment Tool

Ranked causes

1. Second monitor gamma requires calibration (common)

First check

Verify second monitor is physically connected to video board DVI output

Test point: Video board DVI connector for second monitor
Expected: Second monitor connected and recognized by system

4 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Second monitor setup and configuration

Configure second monitor for dual-monitor operation including resolution, display options, and grid suppression algorithm

Ranked causes

1. Second monitor requires initial setup configuration (common)

First check

Verify video board has required DVI connectivity for dual monitors

Test point: Video board output connectors
Expected: Two DVI outputs present or DisplayPort-to-DVI converter available (for NVIDIA Quadro600)

4 more checks with pass and fail actions, 7 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detector registration with IP address configuration

Ranked causes

1. Detector must be registered in service tool before operation (common)

First check

Connect detector to network

Test point: Network connection to Power Box
Expected: Detector connected and communicable

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detector temperature dangerous level caution

Detector temperature has reached dangerous level; system displays warning button; imaging can continue

Ranked causes

1. Detector temperature reached dangerous threshold (common)

First check

Monitor detector temperature

Test point: Ferry detector temperature sensor
Expected: Temperature below dangerous threshold

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detector temperature warning caution

Detector temperature has reached warning level; system displays warning button in GUI header; imaging can continue

Ranked causes

1. Detector temperature reached warning threshold (common)

First check

Monitor detector temperature via system notifications

Test point: Ferry detector temperature sensor
Expected: Temperature below warning threshold

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detector unavailable during irradiation patient safety

Detector becomes invalid during X-ray exposure; irradiation stops automatically; error does not occur without user intervention

Ranked causes

1. Detector touched or disturbed during irradiation (occasional)

First check

Verify detector status before irradiation

Test point: Detector availability status in system
Expected: Detector available and not touched during irradiation

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Double enlargement ratio compensation in distance measurement

DR Image Viewer applies enlargement ratio compensation twice when measuring distance on images that already have compensated enlargement ratio, producing incorrect results.

Ranked causes

1. Enlargement ratio compensation enabled in both NE/RF and DR Image Viewer (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error E010156203 displayed persistently after entering special character in SSID field

User inputs non-alphanumeric character like '(' in SSID field and presses Save button. Error E010156203 appears. Even after replacing the illegal character with valid input, the error persists permanently when Save is pressed again.

Ranked causes

1. Non-alphanumeric character entered in SSID field (common)

First check

Verify SSID field contains only alphanumeric characters

Test point: Configuration tab SSID field
Expected: Alphanumeric characters only

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

File transfer operation incomplete after database restoration

When DB Backup is executed during file transfer using Ver.1.30 or earlier and the backed-up database is restored, file transfer job remains incomplete in Process Viewer and transfer lamp continues flashing.

Ranked causes

1. Database backup executed during file transfer in Ver.1.30 then restored in Ver.1.40 (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Grid installation angle misalignment radiation

Relative angular misalignment between imaging unit sensor glass plate and grid exceeds acceptable tolerance

Ranked causes

1. Grid installed at incorrect angle relative to sensor (unknown)

First check

Verify detector type and image file extension

Test point: Image file extension
Expected: Extension .chi for CXDI-70C Wireless and subsequent products, or .crw for previous detectors (CXDI-40EG/EC, 50G/C, 55G/C, 60G/C)

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Log database growth prevention

Configure logging settings to prevent database size overflow (4GB limit) that prevents system startup. Applicable to V1.01 and earlier; fixed in V1.05+.

Ranked causes

1. Operation logs cause database overflow in V1.01 or earlier (occasional)

First check

Verify software version

Test point: System information or About dialog
Expected: Version V1.01 or earlier; if V1.05 or later, no action required

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

No calibration data present

Workspace calibration has not been completed; system cannot proceed with imaging without calibration

Ranked causes

1. Workspace calibration not completed (common)

First check

Verify calibration data exists for active workspace

Test point: Calibration data in system database
Expected: Valid calibration data present for target workspace

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

No response during access point transmission when space appended to SSID

User enters space character at end of SSID text (example: 'abcd ') and sends information to access point using send button. System hangs with no response during encrypted transmission phase.

Ranked causes

1. Trailing space character in SSID field (common)

First check

Inspect SSID field for trailing spaces

Test point: SSID input field in AP/LNK Configuration tab
Expected: No space characters at end of SSID

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

OS network settings configuration for detector connection

Configure Windows network interface IP address and subnet mask for Power Box and detector connectivity

Ranked causes

1. Network interface requires predetermined IP configuration before detector registration (common)

First check

Open network status in Control Panel

Test point: Control Panel Network and Internet section
Expected: View network status and tasks option available

3 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Performance test: Detector maintenance and control checks radiation

Annual performance testing to verify detector maintenance and control based on previous calibration exposure settings

Ranked causes

1. Performance test required for detector maintenance and control (common)

First check

Adjust X-ray generator settings per previous calibration Exposure Memo

Test point: X-ray generator control panel
Expected: Settings match Exposure Memo from previous calibration

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Protocol Sheet import fails with duplicated Button layout lines

Error occurs when importing upgraded Protocol Sheet (from Ver.1.30 format) containing duplicated lines in Button layout sheet, even after successful upgrade to Ver.1.40 format.

Ranked causes

1. Duplicated lines present in Button layout sheet of Protocol Sheet (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Reject button not displayed in toolbar patient safety

After configuring toolbar settings to disable the Reject button in Group details Settings, the Reject button fails to appear when re-recording images, preventing cancellation of faulty recordings.

Ranked causes

1. Incorrect toolbar configuration: Retake button enabled and Reject button disabled simultaneously (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Required COM+ servers not installed

Necessary COM+ application servers are missing or not installed; fatal error prevents system operation

Ranked causes

1. COM+ servers not installed (rare)

First check

Verify all required COM+ servers are registered

Test point: COM+ service registry
Expected: MppsServer, PrintServer, StoreServer, ImageProcessingServer all registered

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

ROI adjustment fails after image darkening

ROI adjustment button does not function normally on preview image after exposure with CXDI-70C wireless; adjustment fails to apply

Ranked causes

1. CXDI Control Software NE/CXDI Controller RF Ver.1.30.0.17 with CXDI-70C wireless (common)

First check

Display two different images B and C before performing ROI adjustment

Test point: Preview image display
Expected: Images B and C displayed successfully

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

ROI adjustment workaround procedure

Temporary workaround to perform ROI adjustment successfully on CXDI-70C wireless until bug-fixed software version is installed

Ranked causes

1. Software bug requires sequential image display before ROI adjustment (common)

First check

Select image A for ROI adjustment

Test point: Preview image display
Expected: Image A displayed on screen ready for adjustment

4 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Self-diagnosis test execution

Monthly inspection of detectors and power box using test patterns to verify proper system operation.

Ranked causes

1. Routine system health check required (common)

First check

Select workspace for self-diagnosis

Test point: Detector/workspace list interface
Expected: Target workspace highlighted and selected

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Shell mode startup configuration

System startup configured for automatic login and application launch without desktop display

Ranked causes

1. Manual shell mode startup configuration needed (common)

4 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

SSID configuration error with non-alphanumeric characters

Error displayed continuously and other symptoms occur when non-alphanumeric characters are input in SSID field of AP/LNK Tool Configuration tab in CCS V.1.30 or earlier

Ranked causes

1. Software limitation in CCS V.1.30 or earlier (common)

First check

Verify CCS software version installed

Test point: System configuration or software info screen
Expected: CCS V.1.40 or later

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

System error E040501010 on database capacity overload

System error E040501010 occurs when database capacity exceeds 4GB SQL Server limit during continuous operation with Diskstore set to large media after 1000+ patient examinations

Ranked causes

1. Database capacity exceeds 4GB SQL Server upper limit (common)

First check

Verify current Diskstore save location and storage media capacity

Test point: Diskstore configuration settings
Expected: Save location set to DVD, USB memory ≤8GB, or storage media ≤8GB

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Workaround for ROI adjustment problem until upgrade

Temporary procedure to avoid ROI adjustment failure when using CXDI-70C wireless with affected software version

Ranked causes

1. Workaround required until Ver.1.30 bug-fix is installed (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`020201003`	Detector remaining battery charge is low	Active detector battery drops below 4% of full charge	error
`020201004`	Gamma adjustment unavailable due to pattern file loading failure	All pattern files for simplified gamma adjustments fail to load	error
`020201005`	Failed to connect to barcode reader	Exception during barcode reader connection initialization	error
`020201006`	Cannot start specified examination	Examination specified during Studix operation or patient during magnetic card operation in ignored status	error
`020201007`	Detector communication error occurred	Reception timeout from detector or power-off during exposure	error
`020201008`	Detector temperature exceeded allowable operating range	Detector temperature reached dangerously high level, Sleep status activated	error
`020201009`	Failed to start OverwrapSoftware	Startup failed due to invalid path or unexecutable file in OverwrapSoftware path	error
`020201010`	Detector remaining battery charge is low	Inactive detector battery drops below 4% of full charge	error
`020201011`	Imaging cannot be performed, no battery mounted in detector	Wired connection attempted to detector with no battery mounted	error
`020201012`	Imaging cannot be performed due to low detector battery charge	Active detector battery drops below 4% or Ready selected for protocol with low battery detector	error
`020201013`	Imaging cannot be performed due to low detector battery charge	Inactive detector battery drops below 4% or low-battery detector connected	error
`020202001`	The detector temperature has reached warning levels	Detector temperature exceeds warning threshold as reported by Ferry subsystem	warning
`020202002`	The detector temperature has reached dangerous levels	Detector temperature exceeds dangerous threshold as reported by Ferry subsystem	warning
`020202003`	The detector is not available. Irradiation has finished.	Detector becomes invalid during active X-ray irradiation	error
`020202004`	Detector battery is weakening	Detector battery drops below 8% of full charge	warning
`020202005`	Specified disk space could not be cleaned up	Space greater than examination to be deleted was specified	warning
`020202006`	Could not acquire parameters required for reconfiguration	Reconfiguration parameters insufficient for Tomosynthesis protocol	warning
`030100001`	No calibration data	System detects missing calibration data for active workspace	error
`030100005`	Required COM+ servers are not installed. contact a service engineer.	System startup detects missing required COM+ servers	critical
`030201001`	Detector communication error	Acquisition of detector information failed when inspection started	error
`030201002`	Periodic noise detected in acquisition data	Calibration images taken without removing grid on grid-embedded detector	error
`030201003`	Cooling unit attached or detached during study	Cooling unit attachment or detachment during active study	error
`030201004`	Calibration data check failed	SPCC data check error on QCT completion	error
`030201005`	Generator is disconnected	A generator disconnection event has occurred	error
`030201006`	Generator communication failed	Generator communication failed when calibration, performance test or self-diagnosis started	error
`030201007`	Generator disconnected	Generator condition settings failed	error
`030201007`	Preparing for imaging failed	Setting of conditions in generator or detector failed	error
`030201008`	Detector battery discharged	Detector battery charge level dropped below acceptable threshold	error
`030201009`	Detector temperature exceeds operating range	Detector temperature exceeded allowable operating range	error
`030201010`	Detector battery not connected	Battery not installed with wired connection	error
`03020200E`	Memory allocation failed	Insufficient memory when QC Tool started or examination started	critical
`03020201B`	Calibration data upload failed	Error occurred while SPCC data was being uploaded	critical
`03020201C`	Image data transfer failed	Error during automatic image transfer without user switch operation	critical
`03020201F`	Detector error occurred	Detector error indication received	critical
`030202021`	Control software/controller incompatible with detector firmware	Firmware compatibility check failed	critical
`030202022`	Jumbo packet setting incorrect or incompatible network card	Jumbo packet setting less than 4500 or network card not compatible	critical
`030203003`	Detector temperature exceeds operating range	Detector temperature exceeded allowable operating range	warning
`03020FFFF`	Internal error occurred	X-ray exposure and exposure cancel occur simultaneously or software bug	critical
`040100001`	Invalid workspace specified	Unregistered workspace set	error
`040100008`	Invalid detector specified	Unregistered detector specified	error
`040100023`	Generator communication failed	Initialization processing of generator connection failed	error
`040100041`	Internal error occurred	Illegal detector characteristics compensation data	error
`040100042`	Internal error occurred	Illegal detector characteristics compensation data	error
`040100045`	Calibration data is invalid	Calibration data not correct	warning
`040100052`	Detector issued a warning	Warning notification from detector	warning
`040100053`	Detector issued error	Error notification received from detector	error
`040100054`	Detector issued fatal error	Fatal error notification received from detector	critical
`040100056`	Generator disconnected during imaging setup	Retry button canceled when setting imaging conditions in X-ray generator failed	error
`040100066`	IP addresses for wireless and wired reversed	Wired and wireless IP address settings reversed in Service Tool	critical
`040101014`	Detector entered standby mode	Detector not used for specified period while in Ready state	warning
`040101021`	Connection to X-ray interface failed	X-ray interface connection error	error
`040101029`	Battery charge-related error on detector	Battery charge-related error notification from detector	warning
`040300000`	The detector has not been started up	A detector which has not been attached was selected	error
`040300002`	An internal error occurred	A detector which has not been attached was selected or hardware-related trouble	error
`040300048`	Control software/controller incompatible with detector firmware	Firmware compatibility check failed	critical
`040300050`	Jumbo packet setting incorrect or incompatible network card	Jumbo packet setting less than 4500 or network card not compatible	critical
`040300051`	IP addresses for wireless and wired reversed	Wired and wireless IP address settings reversed in Service Tool	critical
`040300053`	X-ray auto-detection enabled but detector does not support it	X-ray auto-detection mode enabled but workspace with unsupported detector exists	critical
`040300054`	Detector firmware incompatible	Detector firmware compatibility check failed	critical
`040400003`	Failed to acquire the system settings	Database data is defective or insufficient; table records insufficient	critical
`040500003`	Exceeded the maximum number of the study order acquisitions	C-FIND-RSP study exceeding the maximum number of study order acquisitions set using the Service Tool have been received	error
`040500004`	Received some invalid studies. The invalid studies are not displayed	Data contravening DICOM rules contained in C-FIND-RSP received	error
`040500005`	The received tag contains an invalid value so the invalid value was replaced by null	Data contravening DICOM rules contained in C-FIND-RSP received	error
`040500006`	Non-supported characters replaced with "?"	Auxiliary kanjis received from RIS	error
`040500006`	Characters not included in the received character set were present. They may not be displayed correctly	Characters which cannot be decoded properly were received from RIS or auxiliary kanjis received from RIS	error
`040500007`	Characters which do not match the current character code are used in this data. This character code will be properly changed automatically	Japanese-language data received despite English (ASCII) set for Character Set of Service Tool	warning
`040500008`	A date entry before 1753 is included in acquired Exam	Date type (DA) data prior to January 1, 1753 received from RIS (PatientBirthDate or ScheduledProcedureStepStartDate)	error
`040500009`	Failed to copy a tag to C-STORE	Violation of DICOM rules in data encountered when copying tags from C-FIND to C-STORE or tag contravenes DICOM rules	warning
`04050000A`	Failed to copy a tag to DicomFile	Violation of DICOM rules in data when copying tags into DicomFile from C-FIND or tag contravenes DICOM rules	warning
`04050000C`	Failed to load DICOMDIR	Loading of DICOMDIR failed because of damaged file or other reason	error
`04050000D`	An output error occurred	Output information no longer available after system restart due to power discontinuity or other reason	error
`04050000F`	Failed to read DICOM file	Loading of DICOM file failed; file does not exist at specified location, file format non-compliant with DICOM, no access rights, or media corrupted	error
`040500010`	Failed to read DICOM file. Failed to create an image file	Image file creation failed due to insufficient memory, no access rights, or invalid image size tag value	error
`040501011`	Cannot continue the processing because a file already exists at the specified storage destination	File with same name already exists at file save destination	error
`040501012`	Cannot continue processing; access to specified storage destination denied	Save destination folder cannot be accessed	error
`040501013`	Cannot continue processing; insufficient space at specified storage destination	Not enough space at specified storage destination	error
`040501014`	DICOM GSPS output was halted because the object image transfer was incomplete. Retry irradiation after object image transfer	C-STORE processing of GSPS executed while attempt to initiate C-STORE of target images (IHEEngine) failed	error
`040501016`	Network communication was cut off during file output	Problem occurred in network during media storage over network, making writing impossible	error
`040501017`	An unsupported DICOMDIR was loaded	DICOMDIR file other than one created by CXDI NE/RF was loaded	error
`040502002`	Association negotiation failed	Association negotiation failed with permanent rejection by service provider (ACSE-related function)	error
`040502003`	Association negotiation failed	Association negotiation failed; abstract syntax sent not supported by SCP	error
`040502004`	Association negotiation failed	Forward syntax sent is not supported by SCP	error
`04050200D`	Association negotiation failed	Permanent rejection by service provider (ACSE-related function), no reason	error
`04050200E`	Association negotiation failed	Permanent rejection; protocol version not supported	error
`04050200F`	Association negotiation failed	Temporary rejection by service provider (ACSE-related), no reason	warning
`040502010`	Association negotiation failed	Temporary rejection; protocol version not supported	warning
`040502011`	Association negotiation failed	Permanent rejection by service provider (presentation-related); temporary congestion	error
`040502012`	Association negotiation failed	ASSOCIATE-RJ received with RESULT=1, SOURCE=3, REASON=2; local restrictions exceeded	error
`040502013`	Association negotiation failed	Temporary rejection by service provider (presentation-related); temporary congestion	warning
`040502014`	Association negotiation failed	Temporary rejection by service provider (presentation-related); local restrictions exceeded	warning
`04050201B`	Association was stopped	Service provider aborted association; no reason given	warning
`04050201C`	Association was stopped	Service provider aborted; PDU cannot be recognized	error
`04050201D`	Association was stopped	Service provider aborted; unexpected PDU received	error
`04050201E`	Association was stopped	Service provider aborted; PDU parameters cannot be recognized	error
`04050201F`	Association was stopped	Service provider aborted; unexpected PDU parameters	error
`040502020`	Association was stopped	Service provider aborted; invalid PDU parameters value	error
`040502021`	Association negotiation failed	No response from communication partner within timeout period	warning
`040502023`	Association negotiation failed	RELEASE-RQ received at time other than during association release	error
`040502058`	Association negotiation failed	No communication partner; invalid IP address or port	error
`040505001`	DICOM communication error	Status tag (0000,0900) value error; non-existent attribute set	error
`040505002`	DICOM communication error	Status tag (0000,0900) value error; invalid attribute value	error
`040505003`	DICOM communication warning - attribute list error	Status tag (0000,0900) value error with attribute list error	warning
`040505004`	DICOM communication error	Status tag (0000,0900) value error; processing failed	error
`040505005`	DICOM communication error	Status tag (0000,0900) value error; multiple SOP instances	error
`040505006`	DICOM communication error	Status tag (0000,0900) value error; non-existent object instance set	error
`040505007`	DICOM communication error	Status tag (0000,0900) value error; non-existent event type set	error
`040505008`	DICOM communication error	Status tag (0000,0900) value error; non-existent argument set	error
`040505009`	DICOM communication error	Status tag (0000,0900) value error; invalid argument set	error
`04050500A`	DICOM communication warning - attribute value out of range	Status tag (0000,0900) value error with out-of-range attribute value	warning
`04050500B`	DICOM communication error	Status tag (0000,0900) value error; invalid object instance set	error
`04050500C`	DICOM communication error	Status tag (0000,0900) value error; non-existent SOP class set	error
`04050500D`	DICOM communication error	Status tag (0000,0900) value error; contradiction in class instance	error
`04050500E`	DICOM communication error	Status tag (0000,0900) value error; missing attribute	error
`04050500F`	DICOM communication error	Status tag (0000,0900) value error; missing attribute value set	error
`040505010`	DICOM communication error	Status tag (0000,0900) value error; non-supported SOP class set	error
`040505011`	DICOM communication error	Status tag (0000,0900) value error; non-existent action type set	error
`040505012`	DICOM communication error	Status tag (0000,0900) value error; repeated startup	error
`040505013`	DICOM communication error - status tag value error	Status tag (0000,0900) value error received with unrecognized operation	error
`040505014`	DICOM communication error - invalid argument	Status tag (0000,0900) value error received with invalid argument	error
`040505015`	DICOM communication error - resource restriction	Status tag (0000,0900) value error with resource restriction	error
`040505017`	DICOM communication error - incomprehensible setting	Status tag (0000,0900) value error with incomprehensible setting	error
`040505018`	DICOM communication error - insufficient resources	Status tag (0000,0900) value error with insufficient resources	error
`04050501B`	DICOM communication error - C-FIND identifier mismatch	C-FIND status tag (0000,0900) value error, identifier does not match SOP class	error
`04050501C`	DICOM communication warning - data factor coercion	C-STORE status tag (0000,0900) value error with data factor coercion	warning
`04050501D`	DICOM communication warning - factor abandoned	C-STORE status tag (0000,0900) value error with factor abandoned	warning
`04050501E`	DICOM communication warning - dataset mismatch	C-STORE status tag (0000,0900) value error, dataset does not match SOP class	warning
`04050501F`	DICOM communication error - C-STORE dataset mismatch	C-STORE status tag (0000,0900) value error, dataset does not match SOP class	error
`040505020`	DICOM communication error - C-STORE no resources	C-STORE status tag (0000,0900) value error with no resources	error
`040505027`	DICOM printer output error - film session structure invalid	N-ACTION status tag (0000,0900) value error, BasicFilmSession SOP class, missing film box	error
`040505028`	DICOM printer output error - print queue full	N-ACTION status tag (0000,0900) value error, BasicFilmSession, print queue full	error
`040505029`	DICOM printer output error - image size exceeds box size	N-ACTION status tag (0000,0900) value error, BasicFilmSession, image too large	error
`040505029`	Error occurred in DICOM printer output	Status tag (0000,0900) value of N-ACTION when SOP class was BasicFilmSession received; image size larger than image box size	error
`04050502A`	DICOM printer output error - linked image size exceeds box	N-ACTION status tag (0000,0900) value error, BasicFilmSession, linked image too large	error
`04050502A`	Error in DICOM printer output	Status tag (0000,0900) value of N-ACTION when SOP class was BasicFilmSession; linked print image size larger than image box size	error
`04050502C`	DICOM printer output warning - print queue full	N-ACTION status tag (0000,0900) value error, BasicFilmSession, print queue full	error
`04050502E`	Error in DICOM printer output	Status tag (0000,0900) value of N-CREATE when SOP class was BasicFilmBox; existing unprinted film box exists; N-ACTION at film session level unsupported	error
`04050502E`	DICOM printer output error - unprinted film box exists	N-CREATE status tag (0000,0900) value error, BasicFilmSession, unprinted film box exists	error
`04050502F`	DICOM printer output error - printer memory insufficient	N-SET status tag (0000,0900) value error, GrayScaleImageBox, insufficient printer memory	error
`040505030`	DICOM printer status warning received	Printer status tag (2110,0010) value of N-GET during Printer operation is WARNING	warning
`040505031`	DICOM communication response error	Status tag (0000,0900) value not defined by DICOM received from communication party	error
`040506001`	DICOM printer failure detected	FAILURE status tag (2110,0010) value of N-GET from DICOM printer	error
`040507001`	DICOM StorageCommitment failed - reason 0x0110	N-EVENT-REPORT failure of StorageCommitment with reason 0x0110	error
`040507002`	DICOM StorageCommitment failed - reason 0x0112	N-EVENT-REPORT failure of StorageCommitment with reason 0x0112	error
`040507003`	DICOM StorageCommitment failed - reason 0x0119	N-EVENT-REPORT failure of StorageCommitment with reason 0x0119	error
`040507004`	DICOM StorageCommitment failed - reason 0x0122	N-EVENT-REPORT failure of StorageCommitment with reason 0x0122	error
`040507005`	DICOM StorageCommitment failed - reason 0x0131	N-EVENT-REPORT failure of StorageCommitment with reason 0x0131	error
`040507006`	DICOM StorageCommitment failed - undefined reason	N-EVENT-REPORT failure of StorageCommitment with undefined reason code	error
`040507007`	DICOM StorageCommitment failed - undefined reason	N-EVENT-REPORT failure of StorageCommitment with undefined reason code	error
`040508001`	DICOM disc creation failed	Unexpected error during DICOM disc creation process	error
`040508002`	DICOM disc creation failed; disc recorder not found	Specified disc recorder not detected during DICOM disc creation attempt	error
`040600008`	Failed to access target disk	Disk drive inaccessible during free space check at media storage time (drive open, damaged, etc.)	error
`040600009`	Process interrupted; insufficient free disk space	Free space check at media storage shows inadequate disk space available	error
`04060000B`	Retry not possible; error occurred during process	Power discontinuity or software bug; key ID missing or image processing failed	error
`04060000C`	Cannot execute old study information transfer	System attempting to transfer study created before data rebinding; same image file in use	error
`04060000D`	Operation failed; write destination busy	Same media drive used for both media storage and DICOM disc creation	error
`04060000E`	Retry not possible; DICOM disc creation error occurred	DICOM disc creation failed; error displayed in process viewer	error
`040700006`	Failed to load image file	System attempts to read file that does not exist	error
`040700012`	Graphics card does not meet required specs; imaging may fail	Installed graphics card performance below requirements	critical
`040700100`	System memory settings invalid	Memory size larger than installed memory specified by Service Tool	critical
`040800100`	Examination cannot be started; non-existent protocol included	Protocol contained in pending examination has been deleted from database	error
`040D0001F`	Providing free space on hard disk failed	Data equivalent to prescribed number of records cannot be deleted	error
`040D00201`	Network interface in monitoring settings not found; monitoring function disabled	Network interface malfunction or improper connection during monitoring setup	error
`040E01000`	Image analysis processing failed	Image analysis processing failure during XdCom processing	error
`040E01001`	Failed to load extra defect correction file	System unable to load extra defect correction file	error
`041000004`	Invalid studies are acquired	Exam information containing illegal values for key items (ACC#, patient ID, patient name) acquired from Studix	error
`041000005`	Entered information has invalid value	Exam information containing illegal values for non-key items acquired from Studix	error
`041000006`	Specified ID not found in examination file	Exam information with specified key values did not exist in examination file	error
`041000008`	Error occurred during script-based input calibration	Script compilation error, script processing error, or abnormal script return value	error
`041000011`	This version of workflow library not supported	Version mismatch between CCS and automatic examination pack	error
`041000012`	Error occurred in CCRHIS library	Studix, Workflow, or magnetic card processing failed	error
`041000020`	Examination file loading halted - maximum reserved exams exceeded	Maximum number of reserved exams that can be registered to database exceeded	error
`041000021`	Invalid studies loaded and cannot be displayed	Invalid value detected among values of required items	error
`041000022`	Entered information has invalid value in exam file	Invalid value detected among user-specified values	error
`041000023`	Failed to read examination file	Exam file was not found	error
`041000024`	Error occurred during automatic examination file updating	Error during exam file monitoring when configuring automatic update	error
`041000025`	Failed to read examination file	Error occurred during loading of exam file	error
`041100004`	CxdiInfo startup failed	Specified DLL does not exist or specified DLL lacks expected interface	error
`050501002`	Flash ROM error detected in detector	Flash ROM ID error detected by detector AD board	warning
`050501003`	Flash ROM error detected in detector	Flash ROM Write error detected by detector AD board	warning
`050501004`	Flash ROM error detected in detector	Flash ROM Erase error detected by detector AD board	warning
`050501005`	There may be problem in images because of grid error	Grid warning detected by detector AD board during imaging	warning
`050501005`	Grid error may have caused image abnormality	Grid warning detected but imaging continued	warning
`050501006`	Detector internal temperature exceeds upper limit	Temperature inside detector exceeds upper limit	error
`050501007`	Detector internal temperature approaching upper limit	Internal detector temperature approaching upper limit	warning
`050501008`	Drive circuit error occurred	PLD error detected by detector AD board	error
`050501009`	Drive circuit error - PLD config error	PLD Config error detected by detector AD board	error
`05050100A`	Abnormality detected in detector structure	Illegal value written for serial number	error
`05050100A`	Detector structure abnormality - invalid serial number	Illegal value written for serial number	error
`05050100B`	Detector structure abnormality - serial number mismatch	Discrepancy between detector serial number and DP number	error
`05050100B`	Abnormality detected in detector structure	Discrepancy between serial number of detector and DP number	error
`05050100C`	Control line connection error detected in detector	Control wire error detected by detector AD board, broken cable between detector and power box	error
`05050100D`	Detector control line connection error - cable length mismatch	Discrepancy between detector-power box cable length settings and XRAY board cable	error
`05050100E`	Undefined error detected by detector	Error detected in Hex format received when firmware or PLD was downloaded	warning
`05050100F`	Undefined error detected by detector	Error detected in Hex format received when firmware, PLD or DP file was downloaded	warning
`050501010`	Failed to transfer image data	DMA timeout inside PCB-50Di when reduced-size images were read	error
`050501011`	Transfer of image data was stopped	Transfer of Full image data was aborted	warning
`050501012`	Abnormality detected in analog power supply for detector	Abnormality detected in analog power supply for detector	error
`050501013`	Grid ID loading error detected	Grid ID loading error was detected	warning
`050501014`	Grid error detected	Grid error detected at detector AD board	error
`050501015`	Grid error may have caused image abnormality	Grid warning detected by detector AD board but imaging continued	warning
`050501016`	Firmware version mismatch	Wrong detector firmware files written during firmware update	error
`050502009`	Detector communication error; cxdcap.ini missing	cxdcap.ini file not installed	critical
`050502026`	Detector communication error via Ethernet	Communication error detected by Ethernet interface	error
`E010156203`	SSID field contains non-alphanumeric character	Pressing Save button after inputting special character (e.g. '(') in SSID field	error
`E040501010`	Database capacity exceeded SQL Server upper limit	Diskstore save location set to large capacity media with 1000+ patient examinations performed continuously without system shutdown	error
`ERROR_CHECK_LATER`	Check later error allowing continued imaging	Non-critical error such as DICOM communication fault occurs	warning
`ERROR_IMMEDIATE`	Immediate display error requiring user action	Imaging failure such as exposure attempted but images not transferred or detector error occurs	error
`F040700012`	GPU does not meet required specifications or driver version insufficient	CCS startup when GPU processing is enabled; GPU Compute capability below 2.0 or NVIDIA driver version too old	critical
`FATAL`	Fatal error condition requiring service call	System experiences unrecoverable error such as detector no response or DB connection failure	critical
`I0111`	SQL Server 2005 setup alert during system software upgrade	Upgrading system software from Ver.1.30 or earlier to Ver.1.40	warning
`No second monitor is connected`	Second monitor detection failure during CCS startup	When Use second monitor checkbox is enabled in service tool but system cannot detect connected secondary monitor	error
`Parameter initialization required`	Parameter file reset to default values	audit_grid_NE_RF_P.txt deleted after parameter configuration	warning
`WARNING`	Warning notification not requiring immediate action	Non-critical conditions such as low film, backup needed, detector temperature slightly elevated	warning
`Wrong image sizes error`	Parameter configuration error in audit_grid_NE_RF_P.txt	CRW image files analyzed with incorrect image size parameter	error

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ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.