X-ray systems · CXDI family

Canon CXDI Control NE: troubleshooting and error codes

The ServiceForge knowledge base holds 3 documented symptoms for the Canon CXDI Control NE, with 8 ranked causes, 13 diagnostic checks with test points and expected values, and 135 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Monitor grayscale not properly adjusted

Small squares in grayscale pattern test are not all visible at similar contrast; some squares barely visible or invisible due to color similarity with background.

Ranked causes

1. Monitor gamma value not set correctly to 2.2 (common)
2. Luminance or contrast ratio not properly configured (occasional)
3. Matte LCD display with anti-glare indentations causing light diffusion (occasional)
4. High reflected ambient light reducing contrast ratio (occasional)

First check

Verify all eight small squares in P-value pattern are visible

Test point: Monitor display P-value pattern with 8 patches
Expected: All eight small squares y1 to y8 visible at similar contrast and clarity patches, All visible; difference in P-values 1.5% normal mode, 1.2% t
Tools: Visual inspection

2 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Gamma adjustment for monitor DICOM conformance

Setting gamma value to achieve DICOM GSDF display characteristics on non-DICOM monitors using luminance measurements and visual adjustment

Ranked causes

1. Non-DICOM monitor installed; need to simulate DICOM grayscale curve (common)
2. Type A: Monitor gamma measurement with luminance meter (occasional)
3. Type B: Monitor gamma visual adjustment without luminance meter (occasional)

First check

Launch Gamma Adjustment Tool

Test point: Service Tool menu
Expected: Gamma adjustment type selection dialog appears with three options: Off, With_Luminance_Meter, Without_Luminance_Meter

5 more checks with pass and fail actions, 6 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Monitor grayscale using Gamma Adjustment Tool (Type B: Without Luminance Meter)

Procedure to calibrate monitor grayscale to resemble DICOM standard using service tool without luminance meter, enabling general-purpose monitors to be used for diagnostic imaging.

Ranked causes

1. Initial gamma adjustment required for diagnostic imaging setup (common)

First check

Start Gamma Adjustment Tool and select configuration mode

Test point: Service Tool menu, Tool tab
Expected: Gamma Adjustment Tool opens; select Without Luminance Meter option selection, Exact selection
Tools: Service Tool software, monitor

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`020201003`	Detector remaining battery charge is low	Active detector on external power supply battery drops below 4% full charge	error
`020201004`	Unexpected error occurred. Gamma adjustment is not available	All loading of pattern files for simplified gamma adjustments failed	error
`020201005`	Failed to connect to barcode reader	Exception during barcode reader connection initialization process	error
`020201006`	Cannot start specified examination	Examination specified in status where ccrhis.dvr file specification is ignored or patient specified during magnetic card ignore status	error
`020201007`	Detector communication error occurred	Reception timeout from detector or power-off during exposure	warning
`020201008`	Detector temperature exceeded allowable operating range	Detector temperature reached dangerously high level triggering Sleep status	error
`020201009`	Failed to start up OverwrapSoftware	Startup failed due to invalid path set in Service Tool	error
`020201010`	Detector remaining battery charge is low	Inactive detector on external power supply battery drops below 4% full charge	error
`020201011`	Imaging cannot be performed because no battery is mounted in detector	Wired connection made to wired/wireless cable type detector without battery	error
`020201012`	Imaging cannot be performed because battery charge is low	Active detector on battery power drops below 4% full charge	error
`020201013`	Imaging cannot be performed because battery charge is low	Inactive detector on battery power drops below 4% full charge	error
`020202001`	Detector temperature may exceed allowable operating range	Detector temperature reached warning level threshold	warning
`020202002`	Detector temperature exceeded allowable operating range	Detector temperature reached dangerous level	warning
`020202003`	Detector is not available. Irradiation has finished	Detector becomes invalid during irradiation	warning
`020202004`	Detector battery is weakening	Detector battery charge drops below 8% of full capacity	warning
`020202005`	Specified disk space could not be cleaned up	Specified space greater than examination to be deleted	warning
`020202006`	Could not acquire parameters required for reconfiguration	Reconfiguration parameters insufficient for Tomosynthesis protocol	warning
`030100001`	No calibration data	Workspace calibration not completed	error
`030100005`	Required COM+ servers are not installed	One or more necessary COM+ servers not installed	critical
`030201002`	Periodic noise detected in acquisition data	Calibration images taken without removing grid on grid-embedded detector	error
`030201003`	Cooling unit has been attached or detached	Cooling unit attached or detached during study	error
`030201005`	Generator is disconnected	A generator disconnection event has occurred	error
`030201006`	Generator is disconnected	Generator communication has failed when calibration, performance test or self-diagnosis is started	error
`030201007`	Preparing for imaging failed	The setting of conditions in the generator or detector failed	error
`030201008`	Detector battery has lost its charge	The remaining charge of the detector's battery has dropped and is now deficient	error
`030201009`	Detector temperature has exceeded the allowable operating range	Received notification from the detector of an abnormally high temperature	error
`030201010`	No battery is attached to the detector	The battery has not yet been installed with a wired connection	error
`03020200E`	Memory allocation failed	When the QC Tool was started or examination was started, the attempt to secure the memory area failed due to insufficient memory	critical
`03020201B`	The uploading of the calibration data has failed	An error occurred while the SPCC data was being uploaded	critical
`03020201C`	Image data transfer has failed	The transfer of images caused an error for some reason	critical
`03020201F`	A detector error occurred	A detector error was indicated	critical
`030202021`	The control software/controller is not compatible with the current detector firmware	There is no compatibility with the firmware	critical
`030202022`	The Jumbo packet setting is incorrect or a network card not compatible with Jumbo packet is used	Either a setting for more than 4500 Jumbo packets has not been established or a network card which is compatible with Jumbo packets is not being used	critical
`030203003`	The detector temperature has exceeded the allowable operating range	Temperature trouble was notified by the detector	warning
`03020FFFF`	An internal error occurred	This error happens when both X-ray exposure and exposure cancel occur at the same time, or due to a software bug	critical
`040100008`	An invalid detector has been specified	A detector which has not been registered was specified	error
`040100023`	Generator communication failed	The initialization processing of the connection to the generator failed. Illegal IP setting of generator, etc.	error
`040100045`	Calibration data is invalid	Calibration data is not correct	warning
`040100052`	The detector issued a warning	This error occurs when warning from detector occurred	warning
`040100053`	The detector issued an error	This error occurs when error from detector occurred	error
`040100054`	The detector issued a fatal error	This error occurs when fatal error from detector occurred	critical
`040100056`	Generator is disconnected	This error occurs if the retry button is canceled when the setting of the imaging conditions in the X-ray generator failed	error
`040100066`	The IP addresses for the wireless and wired configurations have been reversed	The wired and wireless IP address settings of the Service Tool are reversed	critical
`040101014`	The detector has entered the standby state	The detector transitioned to auto sleep mode after a specified period of time elapsed while in the Ready state	warning
`040101021`	Connection to X-ray interface failed	X-ray interface connection error	error
`040101029`	A battery charge-related error has occurred on the detector	A battery charge-related error notification was issued by the detector	warning
`040300048`	The control software/controller is not compatible with the current detector firmware	There is no compatibility with the firmware	critical
`040300050`	The Jumbo packet setting is incorrect or a network card not compatible with Jumbo packet is used	Either a setting for more than 4500 Jumbo packets has not been established or a network card which is compatible with Jumbo packets is not being used	critical
`040300051`	The IP addresses for the wireless and wired configurations have been reversed	The wired and wireless IP address settings of the Service Tool are reversed	critical
`040300053`	The setting for imaging with X-ray auto-detection has been enabled, but activation is not possible	The X-ray auto-detection mode setting was enabled with the Service Tool, but a workspace with a detector that does not support X-ray auto-detection exists	critical
`040300054`	The firmware of the detector being used is not compatible	The firmware is not compatible	critical
`040400003`	Failed to acquire the system settings	The DB data is defective or deficient. The table records are insufficient.	critical
`040500003`	Exceeded the maximum number of study order acquisitions	C-FIND-RSP study exceeding the maximum number of study order acquisitions set using the Service Tool received	error
`040500004`	Received invalid studies violating DICOM rules	C-FIND-RSP contains data contravening DICOM rules	error
`040500005`	Received tag contains invalid value replaced by null	C-FIND-RSP contains data contravening DICOM rules	error
`040500006`	Characters not in received character set present	Characters which cannot be decoded properly received from RIS or auxiliary kanjis received	error
`040500007`	Characters do not match current character code	Japanese-language data received despite English (ASCII) set in Service Tool Character Set	warning
`040500008`	Date entry before 1753 included in acquired Exam	Date type (DA) data prior to January 1, 1753 received from RIS	error
`040500009`	Failed to copy a tag to C-STORE	DICOM rules violation in data encountered when copying tags from C-FIND to C-STORE	warning
`04050000A`	Failed to copy a tag to DicomFile	DICOM rules violation in data when copying tags from C-FIND to DicomFile	warning
`04050000C`	Failed to load DICOMDIR	Loading of DICOMDIR failed due to damaged file or other reason	error
`04050000D`	An output error occurred	Output information no longer available after system restart due to power discontinuity	error
`04050000F`	Failed to read DICOM file	Loading of DICOM file failed; file does not exist, format non-conformant, access denied, or media corrupted	error
`040500010`	Failed to read DICOM file (image creation)	Failed to create image file due to insufficient memory, access rights, or invalid tag values	error
`040501011`	Cannot continue processing; file already exists at storage destination	File with same name already exists at save destination	error
`040501012`	Cannot continue processing; access to storage destination denied	Save destination folder cannot be accessed	error
`040501013`	Cannot continue processing; insufficient space at storage destination	Not enough storage space at specified destination	error
`040501014`	DICOM GSPS output halted due to incomplete object image transfer	C-STORE processing of GSPS executed while C-STORE of target images (IHEEngine) failed	error
`040501016`	Network communication cut off during file output	Problem occurred in network during media storage over network, making writing impossible	error
`040501017`	An unsupported DICOMDIR was loaded	DICOMDIR file other than one created by CXDI NE/RF was loaded	error
`040505029`	Error in DICOM printer output; image size exceeds image box size	Image size larger than the image box size during BasicFilmSession N-ACTION	error
`04050502A`	Error in DICOM printer output; linked print image size exceeds image box size	Image size larger than image box size during BasicFilmSession N-ACTION	error
`04050502C`	DICOM printer output failed; print queue full	Print job SOP instances cannot be created; print queue full	error
`04050502E`	DICOM printer output error; existing film box not printed or N-ACTION unsupported	Existing film box not yet printed; N-ACTION at film session not supported	error
`04050502F`	DICOM printer output error; insufficient printer memory	Printer memory insufficient to save images during GrayScaleImageBox N-SET	error
`040505030`	DICOM printer warning status received despite successful output	Printer status tag (2110,0010) value of N-GET is WARNING	warning
`040505031`	DICOM communication error with undefined status tag value	Status tag (0000,0900) value not defined by DICOM standard received	error
`040506001`	Output halted; DICOM printer reported failure status	Printer status tag (2110,0010) value of N-GET is FAILURE	error
`040507001`	DICOM StorageCommitment failed; reason 0x0110	N-EVENT-REPORT of StorageCommitment received reason (0008,1197) 0x0110	error
`040507002`	DICOM StorageCommitment failed; reason 0x0112	N-EVENT-REPORT of StorageCommitment received reason (0008,1197) 0x0112	error
`040507003`	DICOM StorageCommitment failed; reason 0x0119	N-EVENT-REPORT of StorageCommitment received reason (0008,1197) 0x0119	error
`040507004`	DICOM StorageCommitment failed; reason 0x0122; save service not supported	N-EVENT-REPORT of StorageCommitment received reason (0008,1197) 0x0122	error
`040507005`	DICOM StorageCommitment failed; reason 0x0131	N-EVENT-REPORT of StorageCommitment received reason (0008,1197) 0x0131	error
`040507006`	DICOM StorageCommitment failed; reason 0x0213; output destination capacity insufficient	N-EVENT-REPORT of StorageCommitment received reason (0008,1197) 0x0213	error
`040507007`	DICOM StorageCommitment failed; non-DICOM reason code received	N-EVENT-REPORT of StorageCommitment received undefined reason (0008,1197)	error
`040508001`	DICOM disc creation failed	Unexpected error during DICOM disc creation process	error
`040508002`	DICOM disc creation failed; specified disc recorder not found	Specified disc recorder unavailable when attempting DICOM disc creation	error
`040600008`	Job Manager: Failed to access target disk	Disk could not be accessed during free space check or media storage	error
`040600009`	Job Manager: Insufficient free disk space; process interrupted	Not enough free space available at time of media storage	error
`04060000B`	Job Manager: Retry not possible; error in process	Power discontinuity or software bug; key ID missing or image processing failed	error
`04060000C`	Job Manager: Cannot transfer old study; rebinding data conflict	System attempting to transfer study created before data rebinding	error
`04060000D`	Job Manager: Operation failed; write destination busy	Same media drive used for both media storage and DICOM disc creation	error
`04060000E`	Job Manager: DICOM disc creation error; retry not possible	DICOM disc creation failed for unspecified reason	error
`040700006`	Memory Manager: Failed to load image file	Image file to be read does not exist	error
`040700012`	Memory Manager: Graphics card does not meet required specifications	Installed graphics card performance below requirements	critical
`040700100`	Memory Manager: Invalid system memory settings	Memory size larger than installed memory specified by Service Tool	critical
`040800100`	Protocol Manager: Cannot start examination; non-existent protocol included	Protocol contained in pending examination deleted from database	error
`040D0001F`	Utility Manager: Failed to provide free disk space; data deletion unsuccessful	Cannot delete data equivalent to prescribed number of records	error
`040D00201`	Utility Manager: Network interface not found; monitoring disabled	Network interface specified in monitoring settings not found or disconnected	error
`040E01000`	XdCom Manager: Image analysis processing failed	Image analysis processing failed during automated image adjustment	error
`040E01001`	XdCom Manager: Failed to load extra defect correction file	Extra defect correction file required for images does not exist	error
`041000004`	Invalid studies acquired with illegal key item values (ACC#, patient ID, patient name)	Exam information containing illegal values for key items acquired from Studix	error
`041000005`	Entered information has invalid value; invalid values replaced with blanks	Exam information with illegal values in non-key items acquired from Studix	error
`041000006`	Specified ID not found in examination file	Exam information with specified key values did not exist in examination file	error
`041000008`	Error occurred during script-based input calibration	Script compilation error, script processing error, script standard error output, or non-zero return value	error
`041000011`	Workflow library version not supported	Version mismatch between CCS and automatic examination pack	error
`041000012`	Error occurred in CCRHIS library	Studix, Workflow, or magnetic card processing failed due to invalid startup setting or I/O error	error
`041000020`	Examination file loading halted; maximum reserved exams exceeded	Maximum number of reserved exams registered to database exceeded	error
`041000021`	Invalid studies loaded; cannot be displayed; check examination file	Invalid value detected in required items during file load	error
`041000022`	Entered information invalid; values replaced with blanks; check examination file	Invalid value detected in user-specified values during file load	error
`041000023`	Failed to read examination file; check setting information	Exam file not found at specified location	error
`041000024`	Error occurred during automatic examination file updating	Error during exam file monitoring when configuring automatic update	error
`041000025`	Failed to read examination file; check examination file	Error occurred during exam file loading	error
`041100004`	CxdiInfo startup failed; check settings involved	Specified DLL does not exist or DLL lacks expected interface	error
`050501002`	Flash ROM error detected in detector	Flash ROM warning detected by detector AD board with flash ROM ID error	warning
`050501003`	Flash ROM error detected in detector	Flash ROM warning detected by detector AD board with flash ROM write error	warning
`050501004`	Flash ROM error detected in detector	Flash ROM warning detected by detector AD board with flash ROM erase error	warning
`050501005`	Image quality may be affected due to grid error	Grid warning detected by detector AD board but imaging continued	warning
`050501008`	Drive circuit error occurred	PLD error detected by detector AD board	error
`050501009`	Drive circuit error occurred	PLD config error detected by detector AD board	error
`05050100A`	Abnormality detected in detector structure	Illegal value written for detector serial number	error
`05050100B`	Abnormality detected in detector structure	Discrepancy between detector serial number and DP number	error
`05050100C`	Control line connection error detected in detector	Control wire error detected by detector AD board; broken cable likely	error
`05050100D`	Control line connection error detected in detector	Control wire error with discrepancy between cable length settings	error
`05050100E`	Error detected by detector	Undefined error with error detected in hex format during firmware or PLD download	warning
`05050100F`	Error detected by detector	Undefined error with hex format error during firmware, PLD or DP file download	warning
`050501010`	Failed to transfer image data	DMA inside PCB-50Di timed out when reading reduced-size images	error
`050501011`	Transfer of image data stopped	Full image data transfer aborted	warning
`050501012`	Abnormality detected in analog power supply for detector	Abnormality detected in analog power supply for detector	error
`050501013`	Grid ID loading error detected	Grid ID failed to load	warning
`050501014`	Grid error detected	Grid error detected at detector AD board	error
`050501015`	Grid error may have caused image abnormality	Grid warning detected by detector AD board but imaging continued	warning
`050501016`	Firmware version mismatch	Wrong detector firmware written during firmware update	error
`050502009`	Detector communication error; restart system	cxdcap.ini file not installed	critical
`050502026`	Detector communication error; cable may be disconnected or power discontinuity	Communication error detected by Ethernet interface	error

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

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0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.