Canon CXDI-80C: troubleshooting and error codes

Weak wireless signal strength or signal instability

Level 0 appears as signal strength display on GUI or signal strength level is not stable

Ranked causes

1. 1. X-ray imaging room not tightly sealed (occasional)
2. 2. Excessive distance between access point and detector (common)
3. 3. Structural obstruction blocking communication (occasional)
4. 4. Thermal therapy, laser, or cordless phone interference (occasional)
5. 5. Interference from other wireless LAN devices (common)
6. 6. Dual DR Wireless systems in adjacent rooms transferring simultaneously (occasional)
7. 7. Trouble with PCA-11nWM board (rare)
8. 8. Access point hardware failure (rare)

8 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detector not recognized via infrared communication

Three LEDs on detector fail to light after infrared communication attempt

Ranked causes

1. 1. Defective connection between image capture computer and infrared data communication unit (unknown)
2. 2. Problem in work environment (unknown)
3. 3. Failure of LNK Controller service tool to start up (unknown)
4. 4. Incorrect COM port setting in AP/LNK configuration tool (unknown)
5. 5. Trouble with infrared data communication unit (unknown)
6. 6. Trouble with FPC-UIF board inside detector (unknown)
7. 7. Trouble with PCA-11nWM board inside detector (unknown)

7 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

No X-ray exposure possible patient safety

X-ray exposure cannot be triggered or initiated

Ranked causes

1. 1. Wireless communication trouble (common)
2. 2. Incorrect X-ray interface IP address setting (occasional)
3. 3. Improper X-ray interface cable connection (common)
4. 4. Defective PCA-XIF board in X-ray interface box (rare)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Performance test error persistence after recalibration radiation

If performance test error persists after recalibration, investigate full detector exposure, exposure proper without shading, grid removed, and defects corrected.

Ranked causes

1. 1. Detector not fully exposed to X-rays (common)
2. 2. X-ray exposure improper with shading on detector surface (common)
3. 3. Grid attached during performance test (occasional)
4. 4. Defects not properly rectified (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Self-diagnosis test errors

Self-diagnostic test function includes Test A device check, Test B test pattern check, and Test E offset correction test to verify sensor integrity without X-ray exposure.

Ranked causes

1. 1. PCA-FE2 board not generating test image properly (occasional)
2. 2. Fault in image data communication channel (occasional)
3. 3. Detector cable connection problem or broken wire (occasional)
4. 4. Detector panel trouble or extraneous noise (Test E) (occasional)

1 more check with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Blue-green LED fails to light after infrared detector recognition

Three LEDs light briefly with infrared communication, detector recognized, but blue-green LED does not light

Ranked causes

1. 1. Access point power not enabled (common)
2. 2. Incorrect access point configuration (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Line defect or pixel defect in images

Images contain line defects or pixel defects

Ranked causes

1. 1. Line defect or pixel defect in detector array (unknown)
2. 2. Incorrect or outdated dp file on detector (unknown)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Performance test error on photo timer use radiation

Using photo timer with stand mounting may cause performance test error depending on type and mounting configuration. Extraneous images captured due to geometrical misalignment or fixtures.

Ranked causes

1. 1. Photo timer image captured due to X-ray generator misalignment (occasional)
2. 2. Photo timer mounting fixture or wires captured in calibration image (occasional)

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Slow firmware and FPGA update over wireless

Firmware or FPGA update takes excessive time when performed wirelessly

Ranked causes

1. 1. Wireless communication trouble (common)
2. 2. Insufficient battery charge (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Wireless communication trouble

Detector fails to communicate wirelessly with the system; trouble may recur intermittently

Ranked causes

1. 1. Detector wireless communication fault (unknown)
2. 2. Access point wireless communication fault (unknown)

2 more checks with pass and fail actions, 7 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Abnormal image quality detected patient safety

Images display abnormal quality, appearance, or artifacts

Ranked causes

1. 1. Detector hardware defect (occasional)

5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detector cable replacement procedure

Service part change from BH7-9225-000 to BH7-9500-000 for CXDI-80C Wireless detector cable

Ranked causes

1. 1. Design change to comply with IEC60601-1-2 without ferrite cores (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detector LEDs blinking abnormally

Three or two LEDs on detector blink repeatedly

Ranked causes

1. 1. Wireless communication trouble (common)

Error displayed on GUI during CCS operation

System error occurs while CXDI Control Software is running and error message displayed on screen

Ranked causes

1. 1. Various system errors (unknown)

7 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error during detector calibration

Error message displayed while performing detector calibration

Ranked causes

1. 1. Incorrect X-ray exposure field or dosage (common)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error or abnormal image trouble

Detector produces errors or generates abnormal images during operation

Ranked causes

1. 1. Detector defect or misconfiguration causing image errors (unknown)

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Mixed detector model system cable configuration

When CXDI-70C Wireless (2.4GHz) is used with other detector models in one system

Ranked causes

1. 1. Compliance requirement for CXDI-70C Wireless (2.4GHz) models (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Slow image data transfer

Transfer of captured image data takes excessive time

Ranked causes

1. 1. Wireless communication trouble (common)

Slow preview image display

Preview image takes time to display on GUI

Ranked causes

1. 1. Wireless communication trouble (common)