X-ray detectors · CXDI family

Canon CXDI-70C: troubleshooting and error codes

The ServiceForge knowledge base holds 84 documented symptoms for the Canon CXDI-70C, with 169 ranked causes, 153 diagnostic checks with test points and expected values, and 0 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Wireless communication signal strength Level 0 or unstable

Signal strength display shows Level 0 on GUI or signal strength level is not stable

Ranked causes

1. X-ray imaging room not tightly sealed or door open (common)
2. Distance between access point and detector too great (common)
3. Structure blocking communication between access point and detector (common)
4. Thermal therapy device, laser knife, cordless telephone near detector (occasional)
5. Interference from other wireless LAN device signals (common)
6. Multiple CXDI-70C systems in adjacent rooms transferring images simultaneously (occasional)
7. Trouble with PCA-11nWM board inside detector (rare)
8. Trouble with access point (rare)

8 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Wireless signal strength level 0 or unstable

Signal strength display on GUI shows Level 0 or signal strength level is not stable

Ranked causes

1. X-ray imaging room not tightly sealed or door open (common)
2. Distance between access point and detector too great (common)
3. Structure blocking communication between access point and detector (occasional)
4. Thermal therapy device, laser knife, cordless telephone near detector (occasional)
5. Interference from another wireless LAN device (occasional)
6. Adjacent CXDI-70C or CXDI-80C transferring images simultaneously (occasional)
7. Trouble with PCA-WM-DB board (occasional)
8. Trouble with access point (occasional)

First check

Verify X-ray imaging room is sealed

Test point: Door and room sealing condition
Expected: Door closed, room tightly sealed

4 more checks with pass and fail actions, 8 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Wireless signal strength shows Level 0 or unstable

Signal strength displays as Level 0 on GUI or fluctuates without stabilizing

Ranked causes

1. X-ray imaging room not tightly sealed or door open (common)
2. Distance between access point and detector too great (common)
3. Structure blocking communication between access point and detector (occasional)
4. Nearby thermal therapy device, laser knife, or cordless telephone (occasional)
5. Interference from another wireless LAN device (common)
6. Two CXDI-70C systems in adjacent rooms transferring images simultaneously (occasional)
7. Trouble with PCA-11nWM board inside detector (rare)
8. Trouble with access point (rare)

8 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Infrared communication detection fails

Detector was recognized by infrared but three LEDs on detector failed to light for about 1 second

Ranked causes

1. Defective connection between image capture computer and infrared data communication unit (unknown)
2. Problem in work environment (common)
3. Failure of LNK Controller service tool to start up (unknown)
4. Incorrect AP/LNK configuration tool COM port setting (common)
5. Trouble with infrared data communication unit (occasional)
6. Trouble with FPC-UIF board inside detector (occasional)
7. Trouble with PCA-WM-DB board inside detector (occasional)

First check

Verify infrared data communication unit connection

Test point: Connection between image capture computer and infrared unit
Expected: Secure connection

3 more checks with pass and fail actions, 7 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Infrared communication detector recognition failed

Detector recognized via infrared but three LEDs on detector failed to light for about 1 second

Ranked causes

1. Defective connection between image capture computer and infrared data communication unit (unknown)
2. Problem in work environment (unknown)
3. Failure of LNK Controller service tool to start up (unknown)
4. Incorrect COM port setting in AP/LNK configuration tool (unknown)
5. Trouble with infrared data communication unit (unknown)
6. Trouble with FPC-UIF board inside detector (unknown)
7. Trouble with PCA-11nWM board inside detector (unknown)

7 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Infrared communication with detector fails

Detector not recognized via infrared communication; three LEDs on detector do not light for about 1 second

Ranked causes

1. Defective connection between image capture computer and infrared data communication unit (unknown)
2. Problem in work environment (monitor proximity or signal reflection) (unknown)
3. Failure of LNK Controller service tool to start up (unknown)
4. Incorrect COM port setting in AP/LNK configuration tool (unknown)
5. Trouble with infrared data communication unit (unknown)
6. Trouble with FPC-UIF board (board inside detector) (unknown)
7. Trouble with PCA-11nWM board (board inside detector) (unknown)

7 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

System error displayed in GUI during CCS operation

Error message appears on control software GUI while CCS is running

Ranked causes

1. Detector cable connection issue (common)
2. LAN cable connection problem (common)
3. Detector LED status abnormal (occasional)
4. Defective AC/DC box (rare)
5. Defective detector unit (rare)
6. Defective image capture computer (rare)

First check

Verify LED lighting status on detector

Test point: Detector LEDs
Expected: All LEDs illuminated and normal state

6 more checks with pass and fail actions, 8 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

No X-ray exposure possible high voltage

System unable to perform X-ray exposure

Ranked causes

1. Wireless communication trouble (occasional)
2. Incorrect X-ray interface IP address setting (common)
3. Improper connection of X-ray interface cable (common)
4. Defective PCA-XIF board in X-ray interface box (occasional)

First check

Verify X-ray interface IP address setting

Test point: IP address in AP/LNK configuration tool
Expected: Correct IP address for X-ray interface

2 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

No X-ray exposure possible radiation

System cannot trigger or execute X-ray exposures

Ranked causes

1. Wireless communication trouble affecting X-ray control signal (common)
2. Incorrect X-ray interface IP address configuration (occasional)
3. X-ray interface cable improperly connected (occasional)
4. Defective PCA-XIF board in X-ray interface box (rare)

First check

Test X-ray control with wired connection

Test point: Wired X-ray interface cable connected to X-ray generator
Expected: X-ray exposure possible when triggered

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Performance test error persistence after recalibration radiation

If performance test error persists after recalibration, investigate full detector exposure, exposure proper without shading, grid removed, and defects corrected.

Ranked causes

1. Detector not fully exposed to X-rays (common)
2. X-ray exposure improper with shading on detector surface (common)
3. Grid attached during performance test (occasional)
4. Defects not properly rectified (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Self-diagnosis test errors

Self-diagnostic test function includes Test A device check, Test B test pattern check, and Test E offset correction test to verify sensor integrity without X-ray exposure.

Ranked causes

1. PCA-FE2 board not generating test image properly (occasional)
2. Fault in image data communication channel (occasional)
3. Detector cable connection problem or broken wire (occasional)
4. Detector panel trouble or extraneous noise (Test E) (occasional)

First check

Review self-diagnosis images for abnormal or defective pixels

Test point: Self-diagnosis image
Expected: No abnormal or defective pixels

1 more check with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

System error displayed on GUI during operation

Error message appears on control software interface while CCS is running

Ranked causes

1. Defective detector cable (unknown)
2. Faulty AC/DC box (unknown)
3. Defective detector (unknown)
4. Faulty image capture computer (unknown)

First check

Check LED lighting status on detector

Test point: detector LEDs
Expected: normal operation as documented

3 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration imaging error

Error occurs during detector calibration process

Ranked causes

1. X-ray tube exposure field incorrect (common)
2. Exposure dosage incorrect (common)
3. Defective detector unit (occasional)

First check

Verify X-ray tube exposure field alignment

Test point: X-ray generator
Expected: Exposure field properly aligned with detector coverage area

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error during calibration

Error message displayed when performing calibration procedure

Ranked causes

1. Incorrect X-ray tube exposure field (unknown)
2. Improper exposure dosage (unknown)
3. Defective detector (unknown)

First check

Check X-ray tube exposure field

Test point: X-ray generator settings
Expected: correct exposure field for calibration

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Errors during performance test imaging radiation

Errors occur during performance test imaging possibly related to photo timer installation or detector panel issues.

Ranked causes

1. Photo timer artifact or geometric deviation during calibration (occasional)
2. Low signal-to-noise ratio in photo timer installed parts area (occasional)
3. Defective detector panel or pixels (rare)

First check

Verify detector surface X-ray exposure during performance test

Test point: Entire detector panel surface
Expected: Full exposure under same calibration conditions with no subject, no shading anywhere

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Errors in test pattern inspection (Test B) radiation

Self-diagnosis test B detects errors during test pattern inspection indicating potential data path or communication problems.

Ranked causes

1. Malfunction of PCB (PCA-FE board) inside detector (occasional)
2. Detector cable connection problem or broken wire (occasional)
3. Wireless communication trouble (occasional)

First check

Inspect detector cable connections

Test point: Detector cable connectors and wiring
Expected: Connectors fully seated, no visible damage or corrosion

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Blue-green LED fails to light after infrared recognition

Three LEDs light for about 1 second with infrared communication and detector recognized successfully but blue-green LED failed to light

Ranked causes

1. Access point power not turned on (common)
2. Incorrect access point settings in AP/LNK configuration tool (common)

First check

Verify access point power status

Test point: Access point power indicator
Expected: Power on, indicator lit

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Firmware and FPGA update for CCS V1.4x/V2.0x environment

Step-by-step procedure to update firmware (01170200) and FPGA (02010002) code when user point and rewriting environment are both CCS V1.4x or V2.0x

Ranked causes

1. Required firmware update for CCS V1.4x/V2.0x environment (common)
2. Required FPGA update for CCS V1.4x/V2.0x environment (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Firmware and FPGA update for CCS V2.1x environment

Step-by-step procedure to update firmware (01180200) and FPGA (02030000) code when user point is CCS V2.1x

Ranked causes

1. Required firmware update for CCS V2.1x environment (common)
2. Required FPGA update for CCS V2.1x environment (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cannot access PCA-XIF board web interface

Web browser cannot connect to board management screen; IP address unknown or communication failed

Ranked causes

1. Unknown or changed IP address (occasional)
2. Incorrect network connection or cable type (occasional)

First check

Verify board IP address is set to default

Test point: BOOTSEL/RESET switch operation
Expected: Status LED indicates successful boot

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detector wireless communication trouble

Detector fails to communicate wirelessly with system; may recur intermittently

Ranked causes

1. Detector malfunction not resolved by primary response (unknown)
2. Wireless environment interference or misconfiguration (unknown)

First check

Verify detector is recognized by system

Test point: Infrared communication link
Expected: Detector recognized and connected

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Ensure channel frequencies do not overlap with existing wireless systems

Guidance on setting CXDI-70C wireless channels to avoid partial frequency overlap that degrades both CXDI-70C and existing wireless LAN performance

Ranked causes

1. Partial frequency overlap between CXDI-70C HT20 and existing HT40 systems (common)
2. Partial frequency overlap with variable transfer time (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error during calibration patient safety

Errors occur during calibration procedure

Ranked causes

1. X-ray tube exposure field incorrect (common)
2. Incorrect exposure dosage (common)

First check

Verify X-ray tube exposure field

Test point: X-ray generator exposure field
Expected: Correct exposure field coverage

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error or abnormal image trouble

Detector displays errors or produces abnormal/defective images

Ranked causes

1. Detector hardware fault (unknown)
2. Line or pixel defects in detector (occasional)

First check

Verify sufficient data was collected at primary response

Test point: collected data volume
Expected: adequate data collected

4 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Firmware and FPGA update takes excessive time

Firmware and FPGA updating with wireless communication takes longer than expected

Ranked causes

1. Wireless communication trouble (common)
2. Insufficient battery charge (common)

First check

Verify detector battery charge level

Test point: Battery charge indicator on detector or GUI
Expected: 100% battery charge

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Firmware or FPGA update over wireless takes excessive time

Firmware or FPGA update process takes much longer than expected when using wireless connection

Ranked causes

1. Wireless communication trouble or interference (common)
2. Insufficient battery charge (common)

First check

Check wireless signal quality and interference

Test point: Wireless communication link
Expected: Strong signal without excessive interference from other wireless LAN devices

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Firmware update fails or becomes corrupted

Normal area firmware erased or damaged during update; communication error or power loss during updating process

Ranked causes

1. Communication error during normal area firmware update (occasional)
2. Power loss during normal area firmware update (occasional)

First check

Verify backup firmware can be booted

Test point: STATUS LED
Expected: LED blinks during backup booting

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Images have shading or other artifacts

Captured images display shading, grid stripes, or quality degradation after X-ray exposure

Ranked causes

1. RX_COM to X-ray exposure stop delay exceeds specification (occasional)
2. Detector cable connector area subjected to mechanical stress or strain (occasional)

First check

Measure time from RX_COM negation to X-ray exposure stop

Test point: RX_COM signal and X-ray exposure signal at generator interface
Expected: max.100ms, ≤100ms
Tools: Oscilloscope

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Infrared communication succeeds but blue-green LED does not light

Three LEDs light for about 1 second and detector is recognized via infrared, but blue-green LED fails to light during wireless setup

Ranked causes

1. Power of wireless access point not turned on (common)
2. Incorrect setting of access point using AP/LNK configuration tool (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Infrared communication successful but blue-green LED failed to light

Three LEDs lit for about 1 second during infrared communication and detector recognized successfully, but blue-green LED did not light

Ranked causes

1. Power of access point not turned on (common)
2. Incorrect access point setting using AP/LNK configuration tool (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

IP address change does not take effect

New IP address configured but system still uses old address after power cycle

Ranked causes

1. New IP address not written to flash memory before power cycle (common)
2. AP/LNK configuration not updated in Service Tool (common)

First check

Verify new IP address written to flash memory

Test point: PCA-XIF board telnet connection
Expected: ipadr command shows new address in flash memory field

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Performance test error on photo timer use radiation

Using photo timer with stand mounting may cause performance test error depending on type and mounting configuration. Extraneous images captured due to geometrical misalignment or fixtures.

Ranked causes

1. Photo timer image captured due to X-ray generator misalignment (occasional)
2. Photo timer mounting fixture or wires captured in calibration image (occasional)

First check

Review calibration, performance test and self-diagnosis images for extraneous content

Test point: Image content
Expected: No phantom images or photo timer artifacts

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Slow firmware or FPGA update over wireless connection

Firmware and FPGA updating takes excessive time when using wireless communication

Ranked causes

1. Wireless communication trouble (common)
2. Insufficient battery charge (common)

First check

Check battery charge level

Test point: battery indicator
Expected: 100% charge

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

System does not connect with existing CXDI detector

Cannot establish network communication between CXDI-70C Wireless and existing CXDI system (40EG/EC, 40G, 50G/C, 60G/C, 55G/C) after installation

Ranked causes

1. IP address conflict between 70C Wireless and existing detector (common)
2. 70C detector IP address conflicts with other 70C detector in same location (occasional)

First check

Verify IP address assignment of existing detector before installation

Test point: Existing detector network configuration
Expected: IP address is 192.168.100.11 (factory default) or has been previously changed

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Abnormal image artifacts or quality issues patient safety

Image shows artifacts, noise, or quality degradation during operation

Ranked causes

1. Detector imaging function degradation (common)

First check

Perform performance test and self-diagnosis imaging

Test point: Detector and control software
Expected: Test and self-diagnosis images display normally without artifacts

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Abnormal image quality

Image data shows defects, artifacts, or quality degradation

Ranked causes

1. Defective detector (unknown)

First check

Perform performance test and self-diagnosis imaging

Test point: detector self-test
Expected: normal diagnostic results

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Abnormal image trouble patient safety

Images show abnormal appearance or artifacts

Ranked causes

1. Detector malfunction (occasional)

First check

Run performance test and self-diagnosis imaging

Test point: Detector and system performance
Expected: All tests pass; self-diagnosis images normal

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

AC/DC box, PCA-PB board, and power supply replacement commissioning high voltage

After power supply component replacement, system must verify boot and normal operation

Ranked causes

1. AC/DC box, PCA-PB board, or AC/DC power supply replaced (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Access point wireless communication trouble

Access point fails to establish or maintain wireless communication; may occur at installation site

Ranked causes

1. Access point malfunction or misconfiguration (unknown)

First check

Connect access point to loan CXDI-70C system

Test point: Access point connection and power
Expected: Access point powered and connected to system

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery connector pad torn or deteriorated patient safety

Connector pad on battery holder shows tears, wear, or material degradation from repeated battery installation/removal cycles. Risk of connector pin damage and foreign matter entry causing shorts.

Ranked causes

1. Connector pad material fatigue from repeated use (common)

First check

Inspect connector pads for tears or deterioration

Test point: Battery holder connector pad mounting surface
Expected: Pads intact, no tears or worn areas

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery connector pads peeled off

Connector pads on battery holder have detached; risk of damaged pins or short circuit if battery reattached

Ranked causes

1. Connector pads adhesive failure (common)

First check

Inspect battery connector pad condition and adhesion

Test point: Battery holder connector pads
Expected: Pads firmly adhered to mounting surface

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery connector pins damaged patient safety

Connector pins on battery or holder show physical damage, bending, or corrosion, preventing proper battery contact or insertion.

Ranked causes

1. Torn connector pad allowed pin contact damage (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery connector pins damaged or short circuit caution

Connector pins may be damaged or short-circuit caused by foreign substances entering through gap when battery loaded without connector pad

Ranked causes

1. Battery connector pad missing or deteriorated (common)

First check

Verify connector pad is properly positioned

Test point: Battery connector pad location
Expected: Opening not covered by pad, pad does not exceed blue edge line by more than 0.1mm, <=0.1mm from edge line

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: AC/DC box unit, PCA-PB board, and power supply replacement caution

Post-replacement verification after AC/DC box unit, PCA-PB board, or AC/DC power supply swap

Ranked causes

1. AC/DC box unit, PCA-PB board, or AC/DC power supply replaced (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: detector cable replacement caution

Post-replacement verification after detector cable swap

Ranked causes

1. Detector cable replaced (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: detector replacement

Post-replacement verification and calibration workflow after detector unit swap

Ranked causes

1. Detector unit replaced (common)

8 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Sensor serial number setup after FE board exchange

Configure sensor serial number on PCA-FE2 board via telnet after replacing FE board on CXDI-70C Wireless detector

Ranked causes

1. FE board replaced, sensor serial number requires reconfiguration (common)

First check

Verify PC TCP/IP network configuration

Test point: PC network adapter
Expected: IP address 192.168.100.10, subnet mask 255.255.255.0

3 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: X-ray interface box and PCA-XIF board replacement

Post-replacement verification after X-ray interface box or PCA-XIF board swap

Ranked causes

1. X-ray interface box or PCA-XIF board replaced (common)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Channel interference between wireless systems

Guidance on wireless channel settings when DR Wireless systems share environment with existing wireless LAN

Ranked causes

1. Suboptimal wireless channel selection for environment (common)

First check

Identify existing wireless LAN system configuration

Test point: Existing wireless LAN band and mode (HT20 or HT40)
Expected: Configuration documented

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detector cable replacement commissioning

After detector cable replacement, system must verify boot and normal wired operation

Ranked causes

1. Detector cable has been replaced (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detector error or abnormal image trouble

Detector generates error codes or produces abnormal images; may occur intermittently

Ranked causes

1. Detector defect requires tertiary response analysis (unknown)

First check

Verify sufficient troubleshooting data was collected

Test point: Collection Tool files from primary response
Expected: Adequate data collected; if insufficient, request additional data

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detector LEDs blink abnormally

Three or two LEDs of the detector blink

Ranked causes

1. Wireless communication trouble (unknown)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detector LEDs blink intermittently

Three or two LEDs on detector blink instead of steady operation

Ranked causes

1. Wireless communication interference or instability (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detector LEDs blinking

Three or two LEDs of the detector are blinking

Ranked causes

1. Wireless communication interference or unstable signal (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detector replacement commissioning

After detector unit replacement, system must be reconfigured and validated before return to service

Ranked causes

1. Detector unit has been replaced (common)

8 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detector warping exceeds standard patient safety

X-ray detector unit shows visible warping or deformation measured at multiple points on the surface.

Ranked causes

1. Detector warping due to handling or impact (occasional)

First check

Measure detector warp at eight points

Test point: Detector unit flat surface
Expected: 2mm or less

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error or abnormal image trouble recurs

Detector produces errors or abnormal images after primary response troubleshooting

Ranked causes

1. Detector hardware defect (unknown)

First check

Detector recognition via infrared communication

Test point: infrared communication to loan system
Expected: Detector is recognized

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Errors in offset image inspection (Test E) radiation

Self-diagnosis test E detects errors during offset image inspection indicating detector panel trouble or external noise issues.

Ranked causes

1. Detector panel trouble or extraneous noise (common)

First check

Verify calibration before concluding detector panel defect

Test point: Calibration status and offset image results
Expected: Calibration successfully accomplished, offset image shows acceptable noise levels

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Establish telnet connection to PCA-XIF board

Connect to board via telnet for command-line management; requires telnet client or TeraTerm software

Ranked causes

1. Need command-line access to board (occasional)

First check

Install/enable telnet client software

Test point: PC operating system telnet availability
Expected: TeraTerm installed or Windows telnet client enabled

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Firmware and FPGA code update for CXDI-70C Wireless

Update firmware, FPGA code, and DP file on detector with PCA-FE2 board via wired connection using CCS service tool

Ranked causes

1. Routine firmware and FPGA maintenance update (common)

First check

Verify PC is connected to detector with wiring unit WU-1A

Test point: WU-1A connector
Expected: Wiring unit WU-1A and sensor cable connected to detector

10 more checks with pass and fail actions, 10 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

More symptoms

Firmware and FPGA code update procedure
Image data transfer takes excessive time
Image display timing delayed
Image preview display takes excessive time
Imaging time reduced
Incomplete PCA-XIF board log file download
Line defect or pixel defect in images
Line defect or pixel defect in images
Many abnormal or defective pixels in self-diagnosis images
PCA-FE board firmware or FPGA update failed or corrupted
Reset IP address to default
Return to normal mode after backup mode firmware/FPGA update
Slow image data transfer
Slow image data transfer
Slow preview image display
Slow preview image display
System error displayed on GUI during operation
Update backup area firmware
Update normal area firmware via web browser
Web browser prompts for credentials
Wireless communication trouble
Wireless communication trouble recurs
Wireless signal strength degradation
X-ray interface box and PCA-XIF board replacement commissioning

24 more symptoms with ranked causes and checks are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.