X-ray detectors · CXDI family

Canon CXDI-60G: troubleshooting and error codes

The ServiceForge knowledge base holds 19 documented symptoms for the Canon CXDI-60G, with 55 ranked causes, 69 diagnostic checks with test points and expected values, and 0 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

CXDI-60G/C errors during software startup radiation

System fails to reach ready state; log gathering tool execution and sequential connector/cable verification required

Ranked causes

1. Log data not gathered (common)
2. Power cable connections loose or disconnected (common)
3. Imaging unit, power box, or remote control lamp signal absent (occasional)
4. LAN cable disconnected at FC-24VE/E21A side (common)
5. LAN cable disconnected at power box (common)
6. Incorrect LAN cable type or category (occasional)
7. Sensor cable connector not properly positioned (occasional)
8. Sensor cable connection loose at power box (occasional)
9. Sensor cable damaged or faulty at power box side (occasional)
10. Sensor cable damaged or faulty at imaging unit side (occasional)
11. Power box hardware failure (occasional)

First check

Execute log gathering tool

Test point: Diagnostic software
Expected: Log file generated without errors

9 more checks with pass and fail actions, 11 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unit fails at host startup

Imaging unit does not establish connection with control PC at system initialization; LAN or power communication failure.

Ranked causes

1. Power cable disconnected or loose (common)
2. Imaging unit, power box, or remote switch blue lamp not transmitting (common)
3. LAN cable disconnected or loose at FC-24VE (common)
4. LAN cable disconnected or loose at power box (common)
5. Incorrect LAN cable type used (occasional)
6. Sensor cable loose at imaging unit or power box (common)
7. Sensor cable damaged or faulty at power box (occasional)
8. Power box module failure (occasional)
9. Sensor cable damaged at imaging unit side (occasional)

First check

Execute log gathering tool to collect diagnostic data

Test point: Host control PC
Expected: Log file generated without errors

10 more checks with pass and fail actions, 9 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration fails during operation radiation

Error occurs when unit attempts to perform calibration sequence; exposure dosage or X-ray generator field issues prevent successful calibration.

Ranked causes

1. X-ray generator irradiation field incorrect (occasional)
2. Exposure dosage outside acceptable range (occasional)
3. Sensor self-diagnosis test failure (occasional)
4. Sensor cable loose or damaged at imaging unit or power box (common)
5. Sensor cable damaged at power box (occasional)
6. Power box module failure (occasional)
7. Sensor cable damaged at imaging unit side (occasional)

First check

Verify X-ray generator irradiation field alignment

Test point: X-ray tube output aperture vs imaging unit sensor
Expected: Field fully covers sensor aperture without obstruction

7 more checks with pass and fail actions, 7 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Grid detection sensor not responding

Grid detection reed switch fails to activate when grid frame is positioned; magnet does not trigger sensor closure.

Ranked causes

1. Magnet surface distance exceeds 12 mm from sensor (common)
2. Magnetic material or obstruction between sensor and magnet (occasional)
3. Magnet magnetization direction incorrect (occasional)
4. Magnet insufficient flux density for detection distance (rare)

First check

Measure distance from grid frame magnet surface to sensor unit

Test point: Grid detection sensor location (314.4 mm from left edge, 30 mm from right edge, 54.5 mm from effective area edge, 318 mm
Expected: 12 mm, 0 mm (exact)

2 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Secondary troubleshooting required after primary response radiation

Error persists after primary-level steps; secondary response performed at distributor site with loaner system swap and cable/module replacement

Ranked causes

1. Sensor cable connector position still incorrect (rare)
2. Imaging unit is faulty (occasional)
3. Error caused by imaging unit, not cables or power box (occasional)
4. Sensor cable connection still loose at imaging/power box sides (occasional)

First check

Gather additional diagnostic data from primary response

Test point: Log files from primary troubleshooting
Expected: Complete data set captured for analysis

5 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Abnormal images produced during operation radiation

System generates images with visual defects, artifacts, or quality degradation

Ranked causes

1. Sensor cable degradation or connection fault (common)
2. Power box malfunction (occasional)
3. Imaging unit sensor or internal hardware failure (rare)

First check

Execute log gathering tool

Test point: System logging function
Expected: Log files collected successfully

6 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error occurs after connector attachment or removal high voltage

Error recurs following connector operations on sensor cable

Ranked causes

1. Sensor cable connector misaligned or not in right position (common)
2. Power supply lines misaligned causing overcurrent (common)
3. Sensor unit or power box damaged (occasional)

First check

Verify sensor cable connector position before power application

Test point: Sensor cable connector
Expected: Connector fully seated in correct position

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Errors occurring prior to ready transfer, during ready transfer, during X-ray exposure, or during exposure standby radiation

System error occurs at various stages during operation or standby mode

Ranked causes

1. Sensor cable connection fault or degraded connection (common)
2. Power box malfunction or failure (occasional)
3. Imaging unit hardware failure (rare)

First check

Execute log gathering tool

Test point: System logging function
Expected: Log files collected without error

4 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Bend relief repair on detector cable caution

Detector cable bend relief requires replacement and sealing with heat-shrinkable tubing to prevent damage and ensure proper connector protection.

Ranked causes

1. Bent or damaged bend relief on detector cable (unknown)

First check

Wind sealing tape around detector cable at marked portion

Test point: Cable at red circle mark
Expected: Tape wound approximately 1.5 circumferences

4 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Bend relief sealing tape wrapping caution

Sealing tape must be wound in specific pattern and tension around detector cable bend relief to ensure proper seal and prevent connector damage.

Ranked causes

1. Improper sealing tape application causing gaps or loose wraps (unknown)

First check

Verify sealing tape starting point

Test point: Relay connector side of bend relief
Expected: Tape application begins at relay connector side

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Detector cable bend relief cracked or broken caution

Visible crack or breakage in the protective tube portion (bend relief) at the detector cable connector

Ranked causes

1. Mechanical stress or flexing of detector cable at connector (unknown)

First check

Visually inspect bend relief for cracks or breakage

Test point: Detector cable connector protective tube portion
Expected: No visible cracks or breaks in protective tube

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Grid unit lock base screw damage during assembly caution

Excessive tightening torque damages screw threads of the slide switch during grid lock assembly installation

Ranked causes

1. Excessive tightening torque applied to lock base screws (common)

First check

Tighten lock base attachment screws

Test point: Screw XA4-1200-609 on grid lock assembly
Expected: 1kgf·cm (9.8N·cm), exact
Tools: torque wrench calibrated to 9.8 N·cm

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Grid unit lock base screw thread damage caution

Screw threads of slide switch (5) damaged or stripped during lock base installation due to excessive tightening torque

Ranked causes

1. Excessive torque applied when tightening lock base screw (XA4-1200-609) (common)

First check

Tighten lock base screw (XA4-1200-609) to specification

Test point: Lock base (6) to slide switch (5) fastening screw
Expected: 1kgf·cm (9.8N·cm), do not exceed
Tools: Torque wrench

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Grid unit lock base screw threads damaged caution

Excessive torque applied when tightening screws to attach lock base causes damage to slide switch screw threads.

Ranked causes

1. Excessive torque applied to grid lock base screws (common)

First check

Verify correct torque applied to grid lock base screw

Test point: Screw XA4-1200-609 at lock base
Expected: 1kgf·cm (9.8N·cm), exact
Tools: torque wrench

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Sensor cable connector deterioration or wear

Connector gradually deteriorates or wears out due to material and structural characteristics, requiring replacement during maintenance visits

Ranked causes

1. Normal connector wear from repeated connect/disconnect cycles (common)

First check

Inspect connector for deterioration or wear

Test point: Sensor cable connector (detector unit side and power box side)
Expected: Connector in good condition, no visible wear or deterioration

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Sensor cable connector failure from excessive connect/disconnect cycles

Connector fails or becomes unreliable after reaching or exceeding maximum guaranteed operational cycles

Ranked causes

1. Connector use exceeds guaranteed connect/disconnect cycle limit of 4000 (occasional)

First check

Verify connector has not exceeded 4000 connect/disconnect cycles

Test point: Sensor cable connector (detector unit and power box sides)
Expected: Connector cycle count less than 4000

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Sensor cable connector misaligned or recessed

Terminal pins stick out 2–3 mm lower than normal, or terminal socket is flush with inner groove instead of projecting 3 mm upward.

Ranked causes

1. Connector terminal pins recessed or socket misaligned (unknown)

First check

Inspect sensor cable connector on power box side

Test point: Connector terminal pins
Expected: Terminal pins stick out sufficiently

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Sensor cable connectors misaligned during removal or attachment

Loosening the back nut while removing and attaching detachable connectors may cause misalignment, compromising data transmission or physical fit.

Ranked causes

1. Back nut loosened during connector removal/attachment without adhesive locking (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Sensor cable detachable connector deterioration or wear

Connector shows signs of deterioration or wear during periodical maintenance or customer site visits

Ranked causes

1. Normal wear from connect/disconnect cycles exceeding service life (common)

First check

Visually inspect detachable connector for signs of deterioration or wear

Test point: Sensor cable connector (detector unit side and power box side)
Expected: Connector appears undamaged and functional

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.