X-ray detectors · CXDI family

Canon CXDI-50G: troubleshooting and error codes

The ServiceForge knowledge base holds 54 documented symptoms for the Canon CXDI-50G, with 72 ranked causes, 112 diagnostic checks with test points and expected values, and 32 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Calibration: Linearity check of transfer image density

Verify that density linearity of printed and displayed images matches CXDI transferred image density using SMPTE test pattern

Ranked causes

1. Inadequate printer and monitor calibration (common)
2. Incorrect CXDI printer parameter settings (common)
3. Faults in printer or monitor hardware (occasional)

First check

Verify printer and monitor connections and output settings are configured

Test point: System settings and printer parameters
Expected: Printer and monitor output set to LINEAR; calibration completed

7 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

DICOM Transfer Error message displayed

Error message 'DICOM Transfer Error. Error occurred during the association. Retry?' appears when DICOM level communication fails despite TCP/IP connectivity.

Ranked causes

1. AE_TITLE not properly sent from CXDI to transmission destination (common)
2. Transmission destination IP address or port number setting incorrect (common)
3. AE_TITLE of transmission destination incorrect in CXDI settings (common)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Grounding resistance out of specification after PCB-50LED attachment

After attaching PCB-50LED with aluminum spacer, resistance measurement between sensor unit cover and PCB-50LED through-hole exceeds 0.1 ohm limit, indicating inadequate grounding connection.

Ranked causes

1. Improper screw tightening or contact (common)
2. Aluminum spacer bent part touching rib (occasional)
3. Poor probe contact during resistance measurement (occasional)

First check

Verify screw torque specification

Test point: Screw XB1-2260-606
Expected: 4 kgf·cm
Tools: Torque screwdriver

1 more check with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Network communication not established

CXDI-50G/50C imaging part cannot communicate with control PC via Ethernet for X-ray image transfer

Ranked causes

1. TCP/IP settings not configured on control PC network card (common)
2. Screwcap.ini not properly configured (common)
3. CXDI-50G/50C sensor network settings not configured (common)

First check

Verify control PC TCP/IP configuration

Test point: Network card adapter settings
Expected: IP Address=192.168.100.10, Subnet Mask=255.255.255.0

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Non-linearity detected in transfer image density

Measurement values deviate too far from straight line or maximum density does not correspond to settings

Ranked causes

1. Inadequate calibration of printer and monitor (common)
2. Incorrect CXDI printer parameter settings (common)
3. Printer or monitor hardware fault (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Alignment adjustment required between sensor and X-ray tube radiation

Sensor unit center must align with X-ray tube center with perpendicular crossing angle. Misalignment causes positioning errors in radiographic images.

Ranked causes

1. Sensor unit not centered horizontally or vertically relative to X-ray tube (common)
2. Stand or table base not level or perpendicular to X-ray beam (common)

First check

Align cross line of X-ray tube with cross line of sensor unit

Test point: Cross line intersection at sensor center
Expected: Cross lines match exactly with [OK] alignment

2 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Firmware and PLD code verification

Verify firmware version, PLD code version, and hardware compatibility to ensure system operation and proper error handling

Ranked causes

1. Firmware or PLD code version mismatch or incompatibility (occasional)
2. Firmware and PLD code versions require verification via Telnet (occasional)

First check

Verify firmware version in user mode

Test point: SYSTEM > SETUP MENU > VERSION INFORMATION
Expected: Firmware version, hardware version, and initialization code version display matches CXDI Software Combination List

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Fixed ROI areas setup

Define and configure up to 5 fixed ROI areas (or 3 with AEC Display feature) on sensor with specific size, position, and pixel coordinates

Ranked causes

1. Fixed ROI areas not defined for sensor (common)
2. ROI pixel values not calculated (common)

First check

Document required ROI area dimensions and position

Test point: Physical measurement of intended ROI
Expected: X, Y position (mm), W width (mm), H height (mm) recorded

6 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Photo timer adjustment radiation

Photo timer in imaging unit must be adjusted to set optimal X-ray exposure OFF time using specific Rex values

Ranked causes

1. Photo timer requires initial calibration (common)
2. Rex value must be set to specification during acrylic exposure (common)

First check

Start system and enter calibration mode

Test point: CXDI application status
Expected: Normal radiography mode active, calibration completed

4 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

DICOM Connect Error message displayed

Error message 'DICOM Connect Error. Cannot connect to the target. Check network or port number setting. Retry?' appears when attempting to transmit images to printer or storage.

Ranked causes

1. Physical network connections not properly established (common)
2. Subnet mask settings incorrect (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Image display timing delayed

Captured image display is delayed after X-ray exposure.

Ranked causes

1. RX_COM signal does not negate within timeout period (occasional)
2. RX_REQ not negated within specified time (occasional)

First check

Measure time from RX_COM assertion to negation

Test point: RX_COM signal line
Expected: Should negate promptly after image read triggered

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Incorrect sensor identification or firmware version mismatch

System cannot identify sensor unit or firmware/PLD code versions do not match after sensor replacement

Ranked causes

1. Firmware or PLD code not installed or outdated (common)
2. Sensor unit not identified by system (occasional)

First check

Check firmware and PLD code versions

Test point: System settings / firmware info
Expected: Firmware and PLD code versions match required versions

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

System fails to start or operate after power unit replacement

System does not start or exposure/image capture/data transfer fails after power unit replacement

Ranked causes

1. Power unit jumper pins not set correctly for cable length (common)
2. PWB-40XRAY not properly installed or defective (occasional)

First check

Identify power unit type and verify cable length

Test point: Power unit label
Expected: Confirm if 7m (white label, alphabet A) or 3m (pink label, alphabet B)

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cable brittleness or damage from bending

Imaging Unit Cable requires replacement due to insufficient bending strength in former design

Ranked causes

1. Original cable design has inadequate bending strength (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cable clamp not properly secured caution

Sensor cable may become loose or disconnected from power box due to improper clamping.

Ranked causes

1. Cable clamp not installed or incorrectly positioned (common)

First check

Verify cable clamp is installed on sensor cable

Test point: Sensor cable at power box connection
Expected: Cable clamp present and clamping shield portion

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cable damage during bush tightening caution

Risk of cable damage when removing cables with excessive force or improper tightening technique during bush installation

Ranked causes

1. Improper tightening torque applied to bush (common)

First check

Verify cable dimension and gap using gap gage before installation

Test point: Cable connection point at bush
Expected: Dimensions according to cable type: SENSOR cables 1.0 to 1.5mm, X-RAY I/F 0mm until stops

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cable damage during tightening bush removal caution

Risk of cable damage when bushes are removed with excessive force during service operations

Ranked causes

1. Excessive removal force applied to tightening bush (common)

First check

Verify cable dimensions with gap gage before installation

Test point: Cable connection point at tightening bush
Expected: Dimensions match specification per cable part number

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cable disconnection during operation caution

Imaging unit cable comes off during use, requiring replacement with improved design featuring clamps

Ranked causes

1. Original cable design lacks disconnection prevention (common)

First check

Verify cable is fully inserted into connector

Test point: Imaging unit cable connector
Expected: Cable seated with clamps engaged

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cable needs replacement due to durability concerns

Imaging unit cable requires replacement to improve strength against bending and other mechanical stress

Ranked causes

1. Former cable lacks adequate bending strength (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cable replacement required for imaging unit

Imaging unit cable needs replacement to improve bend strength and eliminate harmful substances

Ranked causes

1. Cable wear or age requiring replacement (unknown)

First check

Verify cable type requirement

Test point: Imaging unit connector
Expected: 7m or 3m cable type matches unit from body number

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cables damaged during disconnection caution

Cables become damaged when removed with excessive force from power box connectors.

Ranked causes

1. Excessive disconnection force applied to cables (common)

First check

Verify all cable lock nuts are loose before removal

Test point: Lock nuts on sensor, X-ray I/F, and remote cables
Expected: Lock nuts fully loosened, cable slides freely

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Date and time setup

Set system date and time to local timezone; factory default is Japan standard time

Ranked causes

1. Date and time not set to local timezone (common)

First check

Start CXDI application and open Administrator Setup

Test point: SYSTEM > SETUP MENU > ADMINISTRATOR SETUP menu path
Expected: ADMINISTRATOR SETUP MENU dialog appears

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Firmware installation

Write exposure code (firmware) into Flash ROM IC1 on PWB-50Di in imaging unit

Ranked causes

1. Firmware requires installation or update (occasional)

First check

Verify CXDI system connection

Test point: Physical and network connection status
Expected: CXDI connected and powered on

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Operation unit gamma correction

Procedure to adjust gamma of the operation unit display screen to match the appearance of the SMPTE test image on printer or external monitor.

Ranked causes

1. Operation unit display gamma not matched to printer or monitor output (common)

First check

Verify linearity check procedure completed

Test point: System status and previous calibration records
Expected: Linearity check of transfer image density has been completed successfully

3 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: PLD code installation

Write PLD code into PLD (IC11) on PWB-50Di in imaging unit

Ranked causes

1. PLD code requires installation or update (occasional)

First check

Verify CXDI system connection

Test point: Physical and network connection status
Expected: CXDI connected and powered on

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Power unit jumper configuration

Jumper JP1 on PWB-40XRAY must be set correctly to match power unit cable length

Ranked causes

1. JP1 jumper not set for correct power unit cable length (common)

First check

Identify power unit type from label

Test point: Power unit case label
Expected: White label with alphabet A (7m) OR pink label with alphabet B (3m)

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: PWB-50Di dipswitch configuration

PCB dipswitch settings must be configured after PWB-50Di replacement for proper operation

Ranked causes

1. Dipswitch settings not configured for installed PCB revision (common)

First check

Verify PCB-50Di part number

Test point: PWB-50Di component marking
Expected: BG7-2999-040 or later revision

3 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: SMPTE linearity and density verification

Procedure to verify that the SMPTE test image density response is linear across 32 grayscale steps from minimum to maximum density after installation or recalibration.

Ranked causes

1. Printer or monitor parameters not optimized for linear density output (common)

First check

Set system to READY state in SMPTE exposure mode

Test point: Exposure screen mode selector
Expected: SMPTE mode selected and READY status displayed

4 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

DICOM communication error occurred

DICOM transmission failed with various possible error conditions

Ranked causes

1. Various DICOM transmission errors (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

DICOM communication warning from server

Server returns a warning response (0x18) after a successful transmission command

Ranked causes

1. Server warning response during successful DICOM transmission (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Ethernet settings lost or normal code fails to start

LAN cannot connect with current Ethernet configuration; device requires factory reset to restore connectivity

Ranked causes

1. Normal code cannot execute or Ethernet configuration corrupted (unknown)

First check

Verify initialization switch location and accessibility

Test point: Switch 1 on PWB-40 XRY module
Expected: Switch accessible and identifiable

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Exposed tabs on internal sensor unit damaged during disassembly patient safety

Tabs on the internal sensor unit are exposed when base cover is removed and may be damaged by contact

Ranked causes

1. Touching exposed tabs during disassembly or reassembly (common)

First check

Verify clearance when removing or installing base cover

Test point: Tab area near grip
Expected: No contact with exposed tabs

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Firmware and PLD code upgrade for PWB-50Di

Specific firmware and PLD code versions required for PWB-50Di board; compatibility constraints with 50G A/D board

Ranked causes

1. Different firmware and PLD code requirements between PCB-50Di and PWB-50Di (common)

First check

Verify PWB-50Di firmware version is 10200 or higher

Test point: Firmware file loaded
Expected: Firm50Di10200.hex or higher

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

High noise in radiography detector output

Anti-noise stability improvement required; noise tolerance issue reported in prior service manual report CXDI-50G 05-013

Ranked causes

1. Insufficient grounding connection strength (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

ICMP Echo Reply packet error detection

Tool detects malformed or unreachable ICMP Echo Reply packets during test sequence

Ranked causes

1. Destination unreachable or malformed reply packet (rare)

First check

Monitor for premature sequence termination

Test point: ICMP Echo Reply packets
Expected: All ICMP Echo Reply packets valid until test count reached

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Image quality degradation after component replacement

System produces images with degraded quality after replacing sensor unit, PWB, or LED

Ranked causes

1. Component installation incomplete or settings not configured (common)

First check

Perform image quality test per Installation Manual section 5.2.6

Test point: System output images
Expected: Image quality within specification

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Image quality verification for resolution and artifacts radiation

Final check of CXDI radiographic image quality to ensure no artifacts, shading, grid stripes, or other defects are present on output to monitor or printer.

Ranked causes

1. Calibration or self-test not performed (common)

First check

Calibrate sensor system

Test point: SYSTEM menu CALIBRATION function
Expected: Calibration completes successfully

3 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Imaging unit not recognized by system

System fails to recognize imaging unit on startup, resulting in error. Communication with imaging unit fails when system powers on.

Ranked causes

1. Incorrect startup sequence not followed (common)

First check

Verify power box main power is on before remote switch

Test point: Power box
Expected: Main power enabled first

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Internal sensor unit drops or shifts after base cover removal patient safety

Sensor unit becomes loose and drops or shifts down when base cover is removed or unit is tilted

Ranked causes

1. Base cover removed without proper support (common)

First check

Verify unit position before removing base cover

Test point: Unit orientation
Expected: Unit in flat horizontal position

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

LED board replacement compatibility

Technician must verify which LED board type is currently installed before replacement to avoid installing incorrect board type on CXDI-50G/50C units.

Ranked causes

1. Two different LED board types exist for CXDI-50G/50C (common)

First check

Verify current LED board part number and serial number of unit

Test point: LED board PCB and unit serial number plate
Expected: BG7-2767-100 for older units or BM7-0076-000 for units 50G: 550001+ or 50C: 450001+

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

LED indicator not illuminating after PCB-50LED replacement

LED on PCB-50LED does not light up after module installation

Ranked causes

1. PCB-50LED not properly installed or defective (unknown)

First check

Verify LED indicator illumination on PCB-50LED

Test point: PCB-50LED (BG7-2767)
Expected: LED lights

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Line noise in reduced-size image transfer

Line noise observed when transferring reduced-size images, particularly in low dosage imaging of thick body areas

Ranked causes

1. Five chip jumpers present on PCB-50AD board (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Line noise in reduced-size image transfers

Line noise observed when transferring reduced-size images, particularly affecting low dosage diagnostic images of thick body areas at speed 400 or higher

Ranked causes

1. Five chip jumpers (R25, R27, R31, R32, R33) present on PCB-50AD (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Line noise in reduced-size images

Line noise observed when transferring reduced-size images, particularly affecting low dosage areas in thick body imaging at speed 400 or higher

Ranked causes

1. Chip jumpers R25, R27, R31, R32, R33 installed on PCB-50AD (common)

First check

Verify digital and analog ground separation

Test point: PCB-50AD digital GND and analog GND
Expected: Not short-circuited

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Network communication reliability evaluation

Verify CXDI-50G network communication reliability using pingtest.exe tool to test packet transmission and reception

Ranked causes

1. Network communication failure or packet loss (unknown)

First check

Perform ping test with default parameters

Test point: CXDI-50G IP address 192.168.100.11
Expected: Pingloss = 0/100,000 times packet loss count, 0 errors in 100,000 transmissions
Tools: pingtest.exe

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Network communication reliability test

Evaluation of ping packet transmission and reception to CXDI-50G detector at IP 192.168.100.11 to verify zero packet loss

Ranked causes

1. Network communication failure or packet loss (unknown)

First check

Run pingtest with default parameters

Test point: 192.168.100.11
Expected: Packets: Sent = 100000, Received = 100000, Lost = 0 (0% loss) packets, 0% loss
Tools: pingtest.exe

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Network communication unreliable

CXDI-50G fails to maintain consistent network connectivity; packets are lost during transmission to the detector

Ranked causes

1. LAN card malfunction or configuration issue (unknown)

First check

Run pingtest with default parameters

Test point: CXDI-50G IP address
Expected: Packets: Sent = 100000, Received = 100000, Lost = 0 (0% loss) packets, 0 packets lost
Tools: pingtest.exe

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Post-installation checklist verification patient safety

Comprehensive verification of all installation parameters including alignment, software versions, network settings, exposure conditions, image quality, and data integrity before clinical operation.

Ranked causes

1. Installation steps not completed (common)

First check

Alignment with X-ray tube

Test point: Sensor center to X-ray tube center
Expected: Aligned horizontally and vertically with perpendicular crossing angle

12 more checks with pass and fail actions, 10 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

PWB-50Di board replacement procedure caution

Installation of replacement PWB-50Di board with spacer sheets and screws; firmware and PLD code compatibility requirements

Ranked causes

1. PWB-50Di board installation requiring proper screw torque and spacer placement (common)

First check

Prepare required screws before starting replacement

Test point: Service technician inventory
Expected: XB1-2260406 screw prepared per technician

4 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Recover corrupted system settings and firmware patient safety

System unable to start or operate normally due to corrupted settings or failed normal code boot

Ranked causes

1. Firmware or system settings corruption (rare)

First check

Confirm CXDI system cannot start in normal mode

Test point: System boot sequence
Expected: System fails to reach normal operation

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Reduced available imaging time

Available time window for X-ray imaging is reduced.

Ranked causes

1. RX_COM pre-delay timing exceeds specification (occasional)

First check

Measure delay from RX_COM assertion to X-ray exposure start

Test point: RX_COM signal and X-ray output
Expected: Exposure starts within 0-100ms after RX_COM asserts
Tools: Oscilloscope

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

RX_REQ signal retention too short

RX_REQ signal does not hold long enough for X-ray release signal (RX_COM) to be output.

Ranked causes

1. RX_REQ signal pulse width less than 300ms minimum (occasional)

First check

Measure RX_REQ signal pulse width

Test point: RX_REQ signal line
Expected: Pulse width minimum 300ms
Tools: Oscilloscope

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Shading appears on captured images

Image shading or artifacts appear on radiographic images.

Ranked causes

1. RX_COM post-delay timing not met (occasional)

First check

Measure delay from RX_COM negation to X-ray exposure stopping

Test point: RX_COM signal and X-ray output
Expected: Stop within 0-100ms after RX_COM negates
Tools: Oscilloscope, X-ray detector

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

X-ray I/F board damage from voltage mismatch patient safety

X-ray I/F board with 5V operating voltage may be damaged when multiple power boxes share same X-ray I/F channel and one board is replaced with 5V model while others operate at 12V

Ranked causes

1. Multiple power boxes sharing single X-ray I/F channel with mixed voltage boards (5V and 12V) (common)

First check

Verify X-ray I/F channel assignment

Test point: Power box connection
Expected: Each power box connected to separate X-ray I/F channel

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`0x00000001`	Invalid parameter / DICOM connection error	Invalid parameter passed to print_stuff or send_image function	error
`0x00180012`	DICOM connection error - server not started or connection failed	Print server fails to start or cannot establish association with remote host	error
`0x10`	DICOM response error from server	Server responds with error after command request is sent	error
`0x18`	DICOM response warning (CCRTRANS_WRN_RESP)	Server returns warning response after command request	warning
`0x20`	DICOM printer status error	Printer returns error status during image transfer	error
`0x28`	DICOM printer status warning	Printer returns warning status during image transfer	warning
`Alert System Info Error (-6)`	A/D board information has been updated	Occurs after entering Control PC serial number and restarting CXDI application	info
`Already initialized`	Initialization function called after system already initialized	Software calls initialization function when system already in initialized state	error
`Association error - Other Messages`	HIS or RIS server not responding to network association request	System attempts to connect to HIS or RIS during study data exchange	error
`Association error - TLS Cert Expiration of Validity`	Network security certificate expired or invalid	System attempts secure TLS connection with RIS server during association	error
`Association error - TLS Doesn't Connect`	RIS server not accepting network connection from CXDI system	System attempts to establish DICOM association with RIS via network	error
`Cannot generate Instance UID correctly`	DICOM Instance Unique Identifier generation failed	System attempts to create new DICOM image with unique identifier	error
`CCRTRANS_ERR_DICOM_TRANSE`	DICOM communication error	Various DICOM transmission failures	error
`CHMWM.DLL cannot load`	DMW_PS2 V4 software component missing or corrupted	System attempts to initialize CHMWM.DLL library on startup	critical
`Destination unreachable`	ICMP Echo Reply packet error received during ping test	Malformed or unreachable network response from CXDI-50G	error
`DICOM Connect Error`	Cannot establish connection to target device at TCP/IP level	When attempting to transmit image to printer or storage device	error
`DICOM Lib initialize failure`	MEDICOM DICOM library initialization failed	System attempts to initialize DICOM communications library during startup	critical
`DICOM Transfer Error`	Communication failed at DICOM protocol level despite TCP/IP connectivity	When attempting image transfer after TCP/IP connection established	error
`Exam is not opened yet`	Attempt to access study information before exam initialized	System attempts to read or close study data when exam not yet opened	warning
`Invalid parameter`	Function called with null or invalid parameter	Software function receives null pointer or invalid parameter value	error
`Notification of study cannot be sent`	MPPS server notification of study progress failed	System attempts to send examination progress information to MPPS server	warning
`Notification of study start cannot be sent`	MPPS server notification of study initiation failed	System attempts to notify MPPS server of new study start	warning
`Not initialized yet`	Function called before system initialization completed	Software calls non-initialization function before initialization function executed	error
`Other`	DICOM communications error - various unspecified errors	Error return value other than documented codes	error
`Over 100`	Exposure count exceeds maximum within single flow	Number of X-ray exposures in current examination flow reaches or exceeds 101	warning
`Patient Data is not found`	Study matching search criteria could not be located in database	User executes find operation with specified search parameters	warning
`Pingloss > 0`	Network packet loss detected during communication test	When pingtest.exe receives fewer packets than sent to CXDI-50G at 192.168.100.11	error
`Receive error`	Message reception from RIS failed	System attempts to receive data or response from RIS server	error
`Send error`	Message transmission to RIS failed	System attempts to send data or status message to RIS server	error
`Sensor Unit: Detect Error (-5100)`	Sensor unit cannot be detected by control PC	Sensor serial number in PWB-50Di does not match sensor serial number stored in Control PC hard drive	error
`The number of received study information is over d`	Study data count exceeds system configured maximum	Number of studies received from RIS exceeds parameter d	warning
`This function is not supported`	Called function not available or supported in current system configuration	Software calls unsupported function	warning

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.