Infusion pumps

Baxter Colleague: troubleshooting and error codes

The ServiceForge knowledge base holds 108 documented symptoms for the Baxter Colleague, with 183 ranked causes, 141 diagnostic checks with test points and expected values, and 397 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Configuration transfer between pumps unsuccessful

Cannot transfer configuration data between two pumps

Ranked causes

1. Cable connections between pumps loose or disconnected (common)
2. Incompatible UIM Master software versions (common)
3. Configuration transfer cable continuity failed (occasional)
4. COMM port or internal connector fault (occasional)
5. COMM port dirt or contamination (occasional)
6. RS232 connector damaged (J12 on UIM PCB) (rare)
7. COMM port board faulty (rare)

First check

Verify cable connections

1 more check with pass and fail actions, 8 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery icon lit when pump plugged into AC

Battery icon illuminated while pump connected to AC power; AC icon off indicating power issue

Ranked causes

1. AC power not available or external fuses blown (common)
2. Power cord defective (occasional)
3. Power Supply Module fuse blown (occasional)
4. Power Supply Module failure (occasional)
5. UIM PCB interconnection failure (occasional)
6. UIM PCB failure (rare)

6 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Pump cannot be turned off patient safety

ON/OFF CHARGE key press does not power down pump; may be related to UIM software or hardware issues

Ranked causes

1. UIM slave software version obsolete (occasional)
2. Front panel locked or manual tube release not reset (common)
3. Batteries just reconnected or first power-on after replacement (occasional)
4. Keypad interconnection failure (occasional)
5. Keypad failure (occasional)
6. UIM PCB failure (rare)

7 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

One or more keypad key presses are not accepted

Keypad buttons do not respond to operator input; specific keys not functioning

Ranked causes

1. Front panel locked (common)
2. Key function not available for current PERSONALITY feature set (common)
3. Keypad malfunction (occasional)
4. UIM PCB interconnection failure (occasional)
5. UIM PCB failure (rare)

6 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

AIL PCB replacement indication

Conditions that require replacing the AIL PCB during calibration and verification procedures.

Ranked causes

1. Air In Line Sensor reading out of specification after calibration adjustment attempts (rare)
2. Empty tubing Air In Line Sensor value exceeds 128 at verification (occasional)
3. Fluid-filled tubing at 0 psig reads below 189 at verification (occasional)
4. Pressurized tubing Air In Line Sensor value exceeds 243 at verification (occasional)

5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Back light does not light when powered on

Display back light does not illuminate when pump powered on; display may be readable in bright light

Ranked causes

1. Back Light circuit disconnected or contacts loose (common)
2. CCFT assembly failure (occasional)
3. Inverter PCB failure (occasional)
4. UIM PCB failure (rare)

5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery Charge Level Indicator does not show increased charge after extended charging

Battery not charging despite extended charging period; AC icon displayed

Ranked causes

1. AC outlet not providing continuous power (common)
2. Battery fuse faulty (common)
3. Battery Charge Level Indicator calibration error (occasional)
4. Batteries defective (occasional)

First check

Check power outlet

1 more check with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Contrast control has little or no effect

Rotating contrast control does not noticeably change display brightness or contrast; normal operation has slippage at ends

Ranked causes

1. Contrast control switch connection issue (common)
2. Display interconnection failure (occasional)
3. Display Module failure (occasional)
4. UIM PCB failure (rare)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Downstream occlusion detected patient safety

Alarm 'Downstream Occlusion' displays; pump module shows 'DWN OCCL/Label'; red Alarm LED flashes; alarm tone sounds; infusion stops

Ranked causes

1. Distal clamp closed or stopcock occlusion (common)
2. Clogged filter or occluded tubing downstream (occasional)
3. Inappropriate occlusion pressure setting (occasional)
4. Pressure sensor malfunction (rare)

First check

Inspect administration set for closed clamps

Test point: Distal clamp, stopcock
Expected: All clamps and stopcocks open

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error 715:xx Manual Tube Release Reset Time-out

Manual tube release reset operation times out; pump does not complete MTR cycle

Ranked causes

1. Overdrilled camshaft (rare)
2. MTR knob set screw binding plunger (occasional)
3. Broken encoder flag on tube loading motor (occasional)
4. LED/Sensor wires pinched on encoder PCB (occasional)

First check

Verify manual tube release tab is fully closed

Test point: Manual tube release tab
Expected: Tab fully closed after reset

5 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error 803:07 Invalid slide clamp position sensor

Pump cannot determine slide clamp position; sensor reports invalid or inconsistent status

Ranked causes

1. Blue slide clamp inadvertently left in channel (common)
2. Flex cable J4 damaged or not seated (occasional)
3. Contamination or misalignment of sensor prism (occasional)
4. Pump mechanism sensor defect (rare)

First check

Verify no blue slide clamp in tubing channel

Test point: Tubing channel interior
Expected: No slide clamp visible

4 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

PANEL LOCKOUT button presses are not accepted

PANEL LOCKOUT button does not respond when pressed to lock/unlock front panel

Ranked causes

1. PANEL LOCKOUT not available from current screen (common)
2. PANEL LOCKOUT button malfunction (occasional)
3. PANEL LOCKOUT switch harness discontinuity (occasional)
4. UIM PCB failure (rare)

5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Pump cannot be turned on when plugged into AC outlet

AC power available but pump will not power on; AC icon lit

Ranked causes

1. Keypad contact issue or Manual Tube Release not fully closed (common)
2. Main batteries discharged or defective (common)
3. Keypad interconnection or malfunction (occasional)
4. UIM PCB interconnection or UIM PCB failure (occasional)

7 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Air bubble detected patient safety

Alarm 'Air Detected' displays with pop-up window; red Alarm LED flashes; alarm tone sounds; pump module shows 'AIR/Label'; infusion stops

Ranked causes

1. Air bubble in tubing larger than configured threshold (common)
2. AIL PCB miscalibration (occasional)
3. Pump mechanism failure (rare)

First check

Visually inspect tubing for air bubbles

Test point: Administration set tubing
Expected: No visible air bubbles or bubbles smaller than configured threshold

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Audible tone on constantly with no AC power

Continuous alarm beeping with pump operating on batteries only; AC icon off; critical alarm condition

Ranked causes

1. Failure code generated or abnormal battery condition (common)
2. Main batteries depleted or defective (common)
3. Pump will not power off normally (occasional)

7 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery icon off while powered by main batteries

Battery icon does not illuminate when pump running on internal batteries; pump unplugged from AC

Ranked causes

1. UIM PCB to LED PCB interconnection failure (occasional)
2. LED PCB assembly failure (occasional)
3. UIM PCB failure (rare)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error 719:xx Manual tube release not fully closed

UIM detects manual tube release not fully closed at power-up; pump head unable to operate

Ranked causes

1. UIM to PHM ribbon cable not seated properly (common)
2. Manual tube release switch stuck or binding (occasional)
3. J12 flex cable damaged or unseated (occasional)

First check

Verify UIM to PHM ribbon cable seated at UIM PCB

Test point: UIM PCB ribbon cable connector
Expected: Cable fully seated, no gaps

4 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error 720:xx UIM software communication timeout

UIM master software fails to receive response from PHM to failure message query; communication timeout

Ranked causes

1. Corrosion on UIM to PHM cable connector contacts (common)
2. PHM PCB failure or defect (occasional)
3. UIM PCB failure or defect (occasional)

First check

Inspect UIM to PHM cable connector contacts for corrosion

Test point: UIM to PHM cable connectors
Expected: Contacts clean, no discoloration

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

F3 fuse blown on UIM PCB caution

Fuse F3 protection circuit opened

Ranked causes

1. Power cable connector oriented incorrectly at P2 (common)
2. Loose metal debris causing short (occasional)
3. F3 fuse failed (common)

First check

Verify power connector orientation

Test point: Connector P2 on UIM PCB
Expected: Keyed connector properly oriented

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Main display blank when powered on

Display screen appears all black or white with no graphics or text displayed after pump powered on

Ranked causes

1. Contrast Control set incorrectly (common)
2. Back Light off (common)
3. Display Assembly failure (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Pump cannot be turned on when powered by main batteries

Pump will not power on using internal batteries; AC Icon not lit indicating no AC power available

Ranked causes

1. Keypad contact issue or manual tube release not fully closed (common)
2. Main batteries discharged or defective (common)
3. Main battery fuse or harness failure (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

R118 resistor burnt on UIM PCB (underside below U66 and U4) caution

Resistor burnt due to improper fuse handling or battery connector grounding

Ranked causes

1. Fuse F103 not fully seated in holder (common)
2. Battery PCB connector contacted grounded surface (common)
3. R118 resistor damaged (common)

First check

Inspect fuse F103 seating

Test point: Fuse holder contacts
Expected: Both contacts fully within holder

1 more check with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Audible tone on constantly with AC power patient safety

Continuous beeping or alarm tone heard while AC power connected; may or may not display failure code

Ranked causes

1. Failure code generated or manual tube release activated (common)
2. Unresolvable alarm condition (rare)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery low caution

Main batteries discharged to 11.8 V; yellow Alert LED lights; alert tone sounds; status line displays 'Battery Low. Plug in Now!' and pump module shows 'BATT LOW'

Ranked causes

1. Main batteries discharged (common)
2. Fuses F1 or F2 open on battery harness (occasional)

First check

Measure main battery voltage

Test point: Battery terminals
Expected: 11.8 V or lower

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keypad does not function

Pump keypad unresponsive to button presses

Ranked causes

1. Panel Lockout button inadvertently pressed (common)
2. Keypad malfunction or interconnection failure (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Lithium backup battery low or disconnected

Alert 'Lithium Battery Low' displays; pump module shows 'BATT LOW'; yellow Alert LED lights

Ranked causes

1. Lithium backup battery charge depleted (occasional)
2. Lithium backup battery disconnected (occasional)

First check

Inspect lithium battery connection

Test point: Lithium backup battery connector
Expected: Battery connected and fully seated

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Manual tube release activated

RESET alarm when manual tube release (MTR) was activated; may indicate MTR snap action switch malfunction or slave microprocessor not responding

Ranked causes

1. MTR snap action switch not resetting or malfunctioning (occasional)
2. Slave microprocessor in UIM not responding (occasional)

5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Nurse Call function does not work

Nurse Call system not responding

Ranked causes

1. Dirt or contamination in COMM port (common)
2. Nurse Call cable improperly wired (common)

First check

Perform Nurse Call Relay Test

Expected: Relay operates within tolerance; measured resistance values stabilize

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Repeated failure codes 803:02, 803:03, or 803:09 caution

Pump module experiences repeated failure codes indicating possible tube loading motor drive gear or motor-to-gearbox fastening looseness

Ranked causes

1. Tube loading motor drive gear is loose (unknown)
2. Tube loading motor-to-gearbox fastening is loose (unknown)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Tube loading in progress

Administration set not fully loaded in tubing channel when Start key pressed, or obstruction present

Ranked causes

1. Administration set not fully loaded (common)
2. Obstruction in tubing channel (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Tube misloaded

Administration set improperly loaded or not fully removed from tubing channel, or hardware failure occurred

Ranked causes

1. Improperly loaded or incompletely removed administration set (common)
2. Hardware failure or obstruction (occasional)

5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Tube not loaded

Administration set was not loaded prior to pressing START key

Ranked causes

1. Administration set not loaded before START key pressed (common)
2. Pump mechanism malfunction (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Air in Line sensor value out of range patient safety

Air In Line Sensor reading does not meet specification during unpressurized, pressurized, or air-filled tubing test phases

Ranked causes

1. AIL PCB sensor drift or calibration error (occasional)

First check

Load fluid-filled unpressurized tubing

Test point: Pump channel with unused section
Expected: STOPPED message displayed; Air in Line Sensor value ≥ 190 counts, ≥190

4 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Alarm LED malfunction

Alarm LED remains lit continuously during alarm or does not light when alarm occurs

Ranked causes

1. Pump head module keypad or flex cable issue (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Alarm tone volume does not respond to volume control

Speaker test tone volume does not decrease or increase when volume control on pump handle is adjusted

Ranked causes

1. Volume control mechanical failure or loss of contact (occasional)

First check

Press Test Tone On soft key

Test point: Speaker output
Expected: Vaudio displays value; alarm tone sounds

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Alert LED malfunction

Alert LED remains lit continuously or does not light when alert condition occurs

Ranked causes

1. Pump head module keypad or flex cable issue (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Back light toggle does not respond

Back Light key press does not turn light on or off as expected; back light always on or always off

Ranked causes

1. Keypad malfunction (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Backup beeper fails self-test

Backup beeper does not sound two distinct times during self-test

Ranked causes

1. Beeper or beeper circuit malfunction (unknown)

First check

Verify backup beeper during self-test

Test point: Beeper
Expected: Backup beeper sounds two distinct times

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Backup beeper tone constantly on with failure code

Continuous beeping, failure code displayed on Main Display, and FAILURE shown on pump head module displays

Ranked causes

1. Failure code generated requiring troubleshooting (common)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Backup beeper tones not heard during power-on

No beeping sound during power-on self-test sequence; Speaker Test soft key does not produce audible tone

Ranked causes

1. Speaker or backup beeper hardware failure or interconnection issue (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery charging after UIM PCB replacement patient safety

After UIM PCB replacement, batteries must be charged and verified to reach full capacity with Amp Hours Left display at 3.800 before returning pump to service.

Ranked causes

1. New batteries require full charge cycle after installation (common)

First check

AC and Battery icons after plugging in

Test point: main display icons
Expected: AC (plug) icon lights; Battery icon extinguishes

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery completely depleted caution

No display on main screen; pump shows no display on module; 3-beep alarm tone from backup beeper; infusion stopped; alarm generated when Battery Depleted alarm persisted for longer than 3 minutes

Ranked causes

1. Main batteries fully discharged to 10.8 V or below (occasional)

First check

Power pump off and connect to AC power

Test point: AC power connection
Expected: Pump powered off and plugged into AC supply

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery depleted during minimum runtime test patient safety

Pump experiences Battery Depleted - Device Stopped alarm within 2.5 hour minimum test period (2 hours for COLLEAGUE 3) at 100 mL/hr rate with 9999 mL VTBI

Ranked causes

1. Defective or degraded main battery (common)

First check

Run battery discharge test at constant rate

Test point: Pump infusion system
Expected: No Battery Depleted - Device Stopped alarm within 2.5 hour period (2 hours COLLEAGUE 3) at 100 mL/hr, 9999 mL VTBI
Tools: Primed administration set, distilled water container, stopwatch

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery history lost during UIM PCB replacement

Disconnecting main batteries and backup battery during UIM PCB replacement results in loss of battery history data.

Ranked causes

1. Main batteries and battery harness must be replaced with UIM PCB (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery icon lights momentarily during self-test

Battery icon illuminates only during self-test sequence when pumped powered by main batteries; remains off during normal operation

Ranked causes

1. UIM PCB failure (rare)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery Low alert timing or duration incorrect patient safety

Battery Low. Plug in Now! alert does not occur, or pump fails to continue for 30 minutes after alert starts

Ranked causes

1. Defective or degraded backup battery or battery monitoring circuit (common)

First check

Continue infusion until Battery Low alert and verify continuation

Test point: Pump battery system and infusion output
Expected: Battery Low. Plug in Now! alert occurs after 2.5+ hours; pump continues infusion for 30 min after alert without Device Stopped alarm

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

BCLI shows full but Amp Hours Left not 3.800

Battery Charge Level Indicator displays full but Amp Hours Left value does not reach 3.800, indicating possible BCLI calibration error.

Ranked causes

1. BCLI calibration drift or incorrect reference (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: AIL PCB Calibration Step 14

Verify AIL PCB calibration value at Step 14 is 230±1 for all pump modules

Ranked causes

1. AIL PCB Step 14 calibration value out of range (unknown)

First check

Record AIL PCB Step 14 calibration value for pump modules A, B, C

Test point: AIL PCB calibration point Step 14
Expected: 230±1 raw units, ±1

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: AIL PCB Calibration Step 17

Verify AIL PCB calibration value at Step 17 is greater than 189 for all pump modules

Ranked causes

1. AIL PCB Step 17 calibration value below threshold (unknown)

First check

Record AIL PCB Step 17 calibration value for pump modules A, B, C

Test point: AIL PCB calibration point Step 17
Expected: >189 raw units, >189

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: AIL PCB Calibration Step 18

Verify AIL PCB calibration value at Step 18 is less than 238 for all pump modules

Ranked causes

1. AIL PCB Step 18 calibration value exceeds maximum (unknown)

First check

Record AIL PCB Step 18 calibration value for pump modules A, B, C

Test point: AIL PCB calibration point Step 18
Expected: < 238 raw units, <238

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: AIL PCB Calibration Step 21

Verify AIL PCB calibration value at Step 21 is less than 129 for all pump modules

Ranked causes

1. AIL PCB Step 21 calibration value exceeds maximum (unknown)

First check

Record AIL PCB Step 21 calibration value for pump modules A, B, C

Test point: AIL PCB calibration point Step 21
Expected: < 129 raw units, <129

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: AIL PCB Step 18 minus Step 17 difference

Verify difference between Step 18 and Step 17 values is greater than 4

Ranked causes

1. AIL PCB Step 18 minus Step 17 difference not within specification (unknown)

First check

Calculate difference: Step 18 value minus Step 17 value

Test point: AIL PCB Steps 17 and 18
Expected: > 4

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: AIL PCB Verification Step 2

Verify AIL PCB verification value at Step 2 is less than 128 for all pump modules

Ranked causes

1. AIL PCB verification Step 2 value exceeds limit (unknown)

First check

Record AIL PCB verification Step 2 value for pump modules A, B, C

Test point: AIL PCB verification point Step 2
Expected: < 128 raw units, <128

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: AIL PCB Verification Step 5

Verify AIL PCB verification value at Step 5 is greater than 189 for all pump modules

Ranked causes

1. AIL PCB verification Step 5 value below threshold (unknown)

First check

Record AIL PCB verification Step 5 value for pump modules A, B, C

Test point: AIL PCB verification point Step 5
Expected: >189 raw units, >189

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: AIL PCB Verification Step 7

Verify AIL PCB verification value at Step 7 is less than 243 for all pump modules

Ranked causes

1. AIL PCB verification Step 7 value exceeds maximum (unknown)

First check

Record AIL PCB verification Step 7 value for pump modules A, B, C

Test point: AIL PCB verification point Step 7
Expected: < 243 raw units, <243

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Battery Charge Level Indicator

UIM PCB battery charge level indicator requires calibration after replacement or when displaying negative current or values >25 mA with verified good batteries.

Ranked causes

1. UIM PCB replacement or BCLI loss of calibration (common)

First check

Verify pump powered off for minimum 2 hours

Test point: Pump electrical system
Expected: Minimum 2 hours elapsed

6 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Battery Charge Level Indicator (BCLI) Charge Current

Verify battery charge current diagnostics during BCLI calibration setup

Ranked causes

1. BCLI charge current out of calibration (unknown)

First check

Verify batteries are fully charged before BCLI calibration

Test point: Battery charging state
Expected: Batteries charged

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: BCLI Closed Bezel High Value

Verify calibration high value is 501 to 522 during BCLI closed bezel calibration

Ranked causes

1. BCLI high calibration value out of range (unknown)

First check

Record calibration high value at Step 6

Test point: BCLI closed bezel high calibration point
Expected: 501 to 522 raw units, 501–522

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: BCLI Closed Bezel Low Value

Verify stabilized calibration low value is 480 to 547 during BCLI closed bezel calibration

Ranked causes

1. BCLI low calibration value out of range (unknown)

First check

Record stabilized calibration low value at Step 4

Test point: BCLI closed bezel calibration point
Expected: 480 to 547 raw units, 480–547

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: BCLI Value After Adjustment (Step 5)

Verify BCLI value after adjustment is 505 to 507

Ranked causes

1. BCLI adjusted value out of specification (unknown)

First check

Verify BCLI value after adjustment at Step 5

Test point: BCLI measurement point after adjustment
Expected: 505 to 507 raw units, 505–507

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

More symptoms

Calibration: BCLI Value After Adjustment (Step 8)
Calibration: Power Supply
Calibration: Power Supply output
Calibration: Power Supply Output Voltage
Channel Emergency Open not functioning
Charge Current Diagnostics - BCLI calibration verification
Damaged battery
Damaged Battery alarm after UIM PCB replacement
Device failure code 803:07, 865:01, or 865:19
Display fails self-test
External rattle or loose components detected
Flat ribbon cable ferrite ring stress damage
Flat ribbon cable J5 connector locked flange damage risk
Icon-encoded UIM PCB failures
Keypad not responding
LED or icon fails self-test
LED/icon PCB connector P15 orientation error
Loss of memory backup power
Manual tube release reset alarm on power-up
Motor encoder PCB wheel rotation check
Motor harness connector assembly
Nurse Call relay not responding
Panel Lockout button not responding
Piggyback/primary value out of range
Plug icon fails to light when AC power connected
Power-up beeps out of sequence
Pump does not complete power-on sequence
Pump module display fails self-test
Pump module PCB mounting
Running LED malfunction
Shuttle motor encoder collar alignment
Slide clamp snags during tubing removal
Slide clamp stuck in pump head module slot
Speaker audio test after UIM PCB replacement
Speaker test tone not heard
Temperature too high
Temperature too low
Three-beep tone with no visual displays
Tube loading motor encoder collar alignment
Tube misloaded alarm occurs frequently
Tube misloaded alarm with no tubing
Tube misloaded when no tubing is loaded
UIM PCB replacement loses configuration data
UIM PCB self-test verification after replacement
Unintended shutdown or power on
Unit does not power on or Plug icon not lit
Upstream occlusion
Voltage sensor readings out of range

48 more symptoms with ranked causes and checks are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`100:0:0:0000`	Defective RAM on UIM PCB	UIM software detects defective RAM	error
`12:303:984:xxxx`	Software failure - Communication packet timeout	Transmission not completed within 1 second	error
`12:323:xxx:xxxx`	Software failure - Excessive keypress events or panel lockout violation	Too many keypresses in short time, or multiple manual tube release operations during PANEL LOCKOUT, or single-channel UIM PCB on triple-channel pump	error
`12:502:xxx:xxxx`	UIM software failure - Configuration transfer version mismatch	Transfer from v4.XX.XX then attempted transfer to v5.XX.XX pump	error
`12:520:xxx:xxxx`	UIM software failure - Configuration transfer version mismatch	Transfer from v4.XX.XX then attempted transfer to v5.XX.XX pump	error
`12:xxx:xxx:xxxx`	Software failure - Invalid value in RAM	RAM corruption detected	error
`13:xxx:xxx:xxxx`	Software failure - Out of memory	Memory allocation exceeded	critical
`15:xxx:xxx:xxxx`	Software failure - CRC variable check failed	Cyclic Redundancy Check on safe variable failed	critical
`16:200:xxx:xxxx`	UIM software failure - Duplicate label in configuration transfer	Configuration transfer between v5.04 or earlier and v5.09+ with duplicate labels	error
`16:336:xxx:0000`	Obsolete UIM software - Configuration transfer incomplete	One pump returns to normal mode while transfer cable still connected	critical
`16:xxx:xxx:xxxx`	Software failure - Memory failure	Memory insert to list operation failed	critical
`18:111:xxxx:xxxx`	Obsolete UIM software - Configuration received from obsolete software	Configuration data received from pump with obsolete UIM Master software	error
`18:115:1083:xxxx`	5.XX.XX UIM software	Rate values less in active PERSONALITY feature set than in functional test mode	error
`18:115:885:xxxx`	Configuration settings	User defined PERSONALITY feature set with rate limit below 100 mL or volume limit below 20.0 mL as power on default, then entered Functional test mode	error
`18:115:xxxx:xxxx`	Obsolete UIM software	Conversion of patient weight from lb to kg not performed properly	error
`18:200:xxx:xxxx`	UIM software	RAM U2 and U3 cannot be accessed by UIM microprocessor	error
`18:407:1143:0000`	UIM software	Attempting to view Label Library setup of PERSONALITY with Library Setup enabled but power-on default has Library Setup disabled	error
`18:416:xxx:xxxx`	UIM software	RAM U2 and U3 cannot be accessed by UIM microprocessor	error
`18:xxx:xxx:xxxx`	Obsolete UIM software - Invalid configuration transfer	Configuration transfer attempted using drone pump with obsolete software	error
`19:113:xxx:xxxx`	UIM software	RAM U2 and U3 cannot be accessed by UIM microprocessor	error
`197:xxx:xxx:xxxx`	Verified Memory Attribute Corrupt	Memory attribute corruption detected at power up	error
`198:xxx:xxx:xxxx`	Verified Memory PROM Upgrade or software incompatibility	PROM upgrade in progress or detected software incompatibility	warning
`199:xxx:xxx:xxxx`	Verified Memory CRC Check Failed	Power-on following total loss of AC and battery power	error
`1:xxx:xxx:xxxx`	Software failure - Array Out Of Range	Message to UIM failure	critical
`200:xxx:xxx:xxxx`	Hardware initialization failure	80186 CPU failure during hardware initialization	error
`201:xxx:xxx:xxxx`	Internal CPU Timer 0	80186 CPU Timer 0 failure during operation	error
`202:xxx:xxx:xxxx`	Internal CPU Timer 1	80186 CPU Timer 1 failure during operation	error
`203:xxx:xxx:xxxx`	Internal CPU Timer 2	80186 CPU Timer 2 failure during operation	error
`204:xxx:xxx:xxxx`	Internal CPU Serial 0	80186 CPU Serial 0 failure during operation	error
`205:xxx:xxx:xxxx`	Internal CPU Serial 1 (RS-232 Port)	80186 CPU Serial 1 failure or RS-232 port malfunction	error
`206:xxx:xxx:xxxx`	MSM62X42B Clock: Init RTC	Real Time Clock initialization failure	error
`207:xxx:xxx:xxxx`	16550 DUART: Init Serial	DUART serial device initialization failure	error
`21:xxx:xxx:xxxx`	Safe Variable Failed	Software failure during power-up or operation	error
`301`	80186 internal Diagnostic CPU Intr Divide Error		unknown
`302`	80186 internal Diagnostic CPU Intr Unexpected		unknown
`303`	80186 internal Diagnostic CPU Port 1		unknown
`304`	80186 internal Diagnostic CPU Port 2		unknown
`305`	80186 internal Diagnostic CPU Serial 0		unknown
`306`	80186 internal Diagnostic CPU Serial 1		unknown
`307`	80186 internal Diagnostic CPU Timer 0		unknown
`308`	80186 internal Diagnostic CPU Timer 1		unknown
`309`	80186 internal Diagnostic CPU Timer 2		unknown
`310`	UPD71055 Parallel port Diagnostic CPU Port 0		unknown
`311`	UPD71055 Parallel port Diagnostic CPU Port 1		unknown
`312`	Ongoing ROM Check Diagnostic ROM CRC		error
`313`	MSM62X42B Clock Diagnostic RTC 1 Hz		error
`313:425`	MSM62X42B Clock - Poor continuity		error
`314`	Software Diagnostic real time heap is corrupted		error
`314:432:201:0000`	Software Data heap corrupted		error
`315:423:514:1111`	Software Diagnostic Real Time Kernel Stack Overflow		error
`316`	RAM Diagnostic Safe Var Corrupted		error
`317`	16550 DUART Diagnostic Serial A		error
`320`	MSM62X42B Clock Diagnostic RTC		error
`321`	Obsolete software or manual tube release fault		warning
`36:416:xxx:xxxx`	UIM software	RAM U2 and U3 cannot be accessed by UIM microprocessor	error
`38:xxx:xxx:xxxx`	Invalid State	Entering Configuration/Service Menu after pump module failure or during module malfunction	error
`39:xxx:xxx:xxxx`	Out of Timers	Timer allocation exhausted during operation	error
`400`	Slave Communication Failure		critical
`401`	Slave Communication Init Fail		critical
`402`	Slave Communication Nak Fail		critical
`403`	Slave Communication Time-out Fail		critical
`40:xxx:xxx:xxxx`	Invalid allocation of memory	Memory allocation failure during operation	error
`41:113:xxx:xxxx`	UIM software	RAM U2 and U3 cannot be accessed by UIM microprocessor	error
`49:121:xxxx:0003`	PHM Software	COLLEAGUE 3 Pumps: PHM software versions not the same for all three pump head modules	error
`49:121:xxxx:0004`	Incorrect UIM Master software version	Attempt to use COLLEAGUE GUARDIAN Enhanced Feature software (version 6.XX.XX) in a monochrome pump	error
`49:121:xxxx:xxxx`	Obsolete/incompatible software	Incompatibility among UIM master, UIM slave, or PHM software versions	error
`4:xxx:xxx:xxxx`	Software failure - Selection Statement Default	Invalid selection state	error
`500`	Stuck key detected (any key except ON/OFF CHARGE)		warning
`501`	Stuck key detected (ON/OFF CHARGE key)		warning
`502`	Invalid battery voltage or current data		warning
`503`	Beep Enable lines are the same or improper power down sequence		error
`507`	General keypad read failure		warning
`50:xxx:xxx:xxxx`	Floating point exception processing error	Floating point arithmetic or exception processing failure	error
`511`	VKey power supply failure		critical
`512`	Slave Main Power Supply or main batteries out of range		critical
`513`	Main Power Supply voltage too high		critical
`514:xxx:xxx:xxxx`	A/D low true RMS current readings bad	Battery Charge Level Indicator A/D conversion failure	error
`515:xxx:xxx:xxxx`	A/D high true RMS current readings bad	Battery Charge Level Indicator A/D conversion failure	error
`516:xxx:xxx:xxxx`	A/D high true RMS voltage readings bad	Battery Charge Level Indicator A/D conversion failure	error
`517:xxx:xxx:xxxx`	A/D low true RMS voltage readings bad	Repeated switching between AC and battery power	error
`520:320:xxx:0000`	Slave memory corrupted	Cal Lo or Cal Hi keys pressed and held instead of released	critical
`522:xxx:xxx:xxxx`	Speaker and/or speaker circuit failure	Audio circuit malfunction detected	warning
`526:xxx:xxx:xxxx`	Memory corrupted or channel count mismatch	Memory corruption or configuration mismatch with power-up notification	error
`528:xxx:xxx:xxxx`	Could not obtain valid readings	Power supply or CPU A/D conversion failure	error
`529:xxx:xxx:xxxx`	Three or more errors communicating with UIM Master	Master/slave communication noise or failure	error
`530:xxx:xxx:xxxx`	Speaker and/or speaker circuit noisy	Audio circuit noise detected	warning
`531:xxx:xxx:xxxx`	Slave memory corrupted from cascade failure	DC power disconnected from UIM PCB while plugged into AC	critical
`532:xxx:xxx:xxxx`	No response from Master after message sent	Master/slave communication timeout	error
`533:xxx:xxx:xxxx`	Excessive Nak's from Master	Master/slave communication protocol failure	error
`534:xxx:xxx:xxxx`	Slave timed out waiting for message from Master	Master/slave communication timeout	error
`535:xxx:xxx:xxxx`	Nak received on status packet	Master/slave communication protocol failure	error
`536:xxx:xxx:xxxx`	Bad Image CRC	ROM firmware checksum failure	error
`537:xxx:xxx:xxxx`	Coarse voltage reading bad	Power supply A/D conversion failure	error
`538:xxx:xxx:xxxx`	Successive bad A/D readings from audio circuit	Audio circuit sensor or A/D conversion failure	warning
`539:xxx:xxx:xxxx`	Bad readings from slave power supply A/D channel	Power supply A/D conversion failure	error
`540:xxx:xxx:xxxx`	A/D invalid VMem readings	Power supply A/D conversion failure	error
`541:xxx:xxx:xxxx`	A/D VKey readings are bad	Power supply A/D conversion failure	error
`542:xxx:xxx:xxxx`	Could not obtain valid readings from power supply	Power supply or CPU A/D conversion failure	error
`543:xxx:xxx:xxxx`	True RMS and coarse voltage readings out of range	Battery charge level indicator sensor failure	error
`545:xxx:xxx:xxxx`	High true RMS voltages out of range	Battery charge level indicator sensor failure	error
`546:xxx:xxx:xxxx`	Master/slave communication failure due to noise	Communication circuit noise or interference	error
`548:xxx:xxx:xxxx`	On/off switch low at power down	On/off circuit malfunction at shutdown	error
`549:xxx:xxx:xxxx`	Speaker/audio circuit failure after battery deep discharge	Batteries discharged below 10.4 V	error
`550:121:xxx:xxxx`	User pressed No during power-up speaker test	User action during boot or possible speaker failure	warning
`550:xxx:xxx:xxxx`	Speaker voltage too low during audible period	Speaker power supply failure or connection issue	warning
`551:xxx:xxx:xxxx`	On/off power switch monitor line high at wrong time	On/off circuit malfunction	error
`552:xxx:xxx:xxxx`	Stuck key or faulty on/off charge circuit	Keypad or charge circuit malfunction	error
`559:xxx:xxx:xxxx`	Open keys cannot be read	Keypad circuit failure	error
`567:xxx:xxx:xxxx`	Failure to complete power-up manual tube release test	Power-up test sequence failure	error
`568:xxx:xxx:xxxx`	Speaker voltage low during alert	Speaker power supply failure or connection issue	warning
`570`	Failure code when battery critically low	Main battery voltage drops below 10.0 VDC	critical
`570:xxx:xxx:xxxx`	Batteries discharged to damaging level	Low battery voltage at power-up	error
`589:xxx:xxx:xxxx`	Failed to shut down after battery depletion alarm	Pump unable to power off within three minutes of battery alarm	critical
`599:320:xxxx:0000`	Transfer cable disconnected or abort during configuration transfer	Configuration transfer interrupted	warning
`599:xxx:xxx:xxxx`	Master not provided valid service code from slave processor	Slave processor communication failure	error
`6:xxx:xxx:xxxx`	Software failure - Null Pointer Assignment	NULL pointer error	critical
`701:00`	Vmain DC power trace open circuit on UIM PCB	Connector mismatch or disconnection at P2 or P8	critical
`701:xx`	PHM communication initiate fail	PHM communication circuit failure	error
`702:xxx:xxx:xxxx`	PHM communication Nak fail	PHM communication protocol failure	error
`703:xxx:xxx:xxxx`	PHM communication time-out fail	PHM communication timeout	error
`704:xxx`	PHM Communications, PHM Comm Transmit Queue Overrun	UIM to PHM communication queue overflow; too many messages queued	error
`705:xx`	PHM Communications, PHM Rate Mismatch	Pump rate data does not match between UIM and PHM modules	error
`706:00`	UIM software, PHM invalid switch over	UIM software detects invalid state during PHM switchover operation	error
`712:xx`	UIM/PHM software, No ack received from PHM after START pressed	Operator presses START on pump but PHM fails to acknowledge command	error
`714:xx`	UIM master, PHM Software Communications, Jaws Open Denied	Pump cannot open clamp mechanism when requested	warning
`715:xx`	UIM Master, PHM Software Communications, Manual Tube Release Reset Time-out	Manual tube release cycle times out; MTR does not complete reset within expected time	error
`719:xx`	Manual tube release, UIM check indicates MTR not fully closed at power-up	During power-up, UIM detects manual tube release not in fully closed position; may indicate PIU software mismatch or MTR activation during pump operation	error
`720:xx`	Software, UIM master timeout to PHM failure message query	UIM sends failure message query to PHM but does not receive response within timeout period	error
`721:00`	Software, Real time clock problem detected	Pump channel programmed for Delay Start; real time clock detected as faulty	error
`7:xxx:xxx:xxxx`	Software failure - Too Many Enable Labels	Label limit exceeded	error
`800:01`	System Error, CRC EEPROM check error	Cyclic Redundancy Check fails on EEPROM data during self-test	critical
`800:03`	System Error, Display Test Error	Display self-test fails during startup or diagnostic	critical
`801:04`	Pump Mechanical Error, Close Failed	Pump mechanism cannot close/compress tubing when commanded	critical
`801:05`	Pump Mechanical Error, Power down state time out	Pump does not reach safe shutdown state within expected time	critical
`801:06`	Pump Mechanical Error, Start attempted without tube or with keyed slide clamp in place	Operator attempts to start pump infusion without tubing loaded or with slide clamp engaged	critical
`801:07`	Pump Mechanical Error, REGNO: Infusion register out of range	Internal infusion register value exceeds valid range	error
`801:08`	Pump Mechanical Error, VOLUMEZERO: Infusion register 0 VTBI	Volume to be infused (VTBI) register shows zero when pump was operating	error
`801:09`	Pump Mechanical Error, Proximal or distal time out	Pump sensors do not detect expected tubing positions within time limits	critical
`801:10`	Pump Mechanical Error, Pressure sensor nulling state error	Pressure sensor zeroing/nulling operation fails during initialization	error
`801:12`	Pump Mechanical Error, Reached infuse state without start command	Pump enters infusion mode without operator pressing START	critical
`801:13`	Pump Mechanical Error, Simultaneous Open and Start command	Pump receives conflicting commands (open clamp and start infusion) at same time	critical
`801:14`	Pump Mechanical Error, Manual tube release switch state error (Use-induced: Tab out at Open key press)	MTR switch in unexpected state; typically operator pulls MTR tab during Open command	warning
`801:15`	Pump Mechanical Error, Attempted start with alarm state	Operator pressed START while pump was in alarm condition	critical
`801:16`	Pump Mechanical Error, Local index failed with tube in place	Pump cannot establish position reference (local index) while tubing is loaded	error
`801:17`	Pump Mechanical Error, Pump Module Open key stuck	Open keypad button appears to remain pressed or signals continuously	error
`801:18`	Pump Mechanical Error, Too long in pre-infusion state	Pump remains in pre-infusion state longer than expected before transitioning	error
`801:19`	Pump Mechanical Error, KVO setting out of range	Keep Vein Open (KVO) rate parameter is outside valid range	error
`801:20`	Pump Mechanical Error, Too long in stop infusion state	Pump remains in stop state longer than expected during shutdown sequence	error
`801:41`	Pump Mechanical Error, Pump Module state variable corrupted	Pump state variable fails CRC or parity check	critical
`801:42`	Pump Mechanical Error, Pump Module events 1 corrupted	Event history data block 1 fails CRC check	error
`801:43`	Pump Mechanical Error, Pump Module events 2 corrupted	Event history data block 2 fails CRC check	error
`801:44`	Pump Mechanical Error, Auto Tube Load disable corrupted	Auto Tube Load disable flag fails integrity check	error
`801:45`	Pump Mechanical Error, UIM Start Register Number corrupted	UIM start register number fails CRC check	error
`801:46`	Pump Mechanical Error, KVO Rate corrupted	KVO rate value fails integrity check	error
`801:47`	Pump Mechanical Error, Pump module state variable corrupted	Pump state variable fails integrity check	critical
`801:48`	Pump Mechanical Error, New Pump module state variable out of range	Updated pump state variable value is outside valid range	error
`802:04`	Shuttle Motor Mechanical Error, Shuttle failed to center after infusion	Shuttle mechanism cannot return to center position after infusion cycle completes	critical
`802:05`	Shuttle Motor Mechanical Error, Shuttle failed to center after tube load	Shuttle mechanism cannot return to center position after tubing is loaded	critical
`802:06`	Shuttle Motor Mechanical Error, Shuttle failed to move to tube load position	Shuttle cannot position itself for tubing loading operation	critical
`802:07`	Shuttle Motor Mechanical Error, REGNO: Start register number out of range	Shuttle start register number value exceeds valid range	error
`802:08`	Shuttle Motor Mechanical Error, Attempt to start without Start command	Shuttle motor moves without explicit start command from operator or control software	critical
`802:09`	Shuttle Motor Mechanical Error, Shuttle failed to recover local index	Shuttle mechanism cannot establish home position reference point	critical
`802:10`	Shuttle Motor Mechanical Error, Move to center from fill failed	Shuttle cannot move from fill position to center position	critical
`802:11`	Shuttle Motor Mechanical Error, Variable 1: State variable corrupted	Shuttle state variable fails integrity check	critical
`802:12`	Shuttle Motor Mechanical Error, Variable 2: Event flag variable corrupted	Shuttle event flag variable fails CRC check	critical
`802:13`	Shuttle Motor Mechanical Error, Variable 3: Start register number corrupted	Shuttle start register number fails integrity check	error
`802:14`	Shuttle Motor Mechanical Error, Shuttle move failure during tube recovery	Shuttle cannot move properly when retracting tubing	critical
`802:15`	Shuttle Motor Mechanical Error, Shuttle Joggle incorrect state error	Shuttle joggle movement (fine adjustment) operation produces incorrect result	error
`802:16`	Shuttle Motor Mechanical Error, Shuttle Joggle movement failure	Shuttle joggle (fine adjustment) movement does not execute properly	error
`802:20`	Shuttle Motor Mechanical Error, No tube valve closed test failed	Inlet or outlet valve fails closure test when no tubing is loaded	error
`802:99`	Shuttle Motor Mechanical Error, State: State machine incorrect state error	Shuttle state machine enters or detects invalid state	critical
`803:01`	Tube Load Mechanical Error, Tubing channel not closed	Pump cannot fully close tubing channel when commanded	critical
`803:02`	Tube Load Mechanical Error, Slide clamp has not moved to open position (Use-induced: manual tube release tab out while loading)	Slide clamp remains in closed position when should be opening for tubing insertion; operator pulls MTR tab during tube loading	warning
`803:03`	Tube Load Mechanical Error, Slide Clamp not closed (Use-induced: Proximal tubing pulled while unloading)	Slide clamp remains in open position when should be closing after tubing removal; operator pulls tubing before clamp fully closes	warning
`803:04`	Tube Load Mechanical Error, Load Motor Overload (Use-induced: Proximal tubing pulled or manual tube release tab out during loading)	Tube loading motor current exceeds safe operating limit; typically caused by mechanical binding from operator action	error
`803:05`	Tube Load Mechanical Error, Load Motor index time out (Use-induced: manual tube release tab out at power up)	Tube loading motor fails to reach home position within expected time; typically after MTR tab pulled at startup	error
`803:07`	Upstream under platen flex connector failure or sensor malfunction	Flex connector improperly seated in J4 or foiled end of ribbon cable damaged	error
`803:07`	Tube Load Mechanical Error, Invalid Slide Clamp Position/Sensor error	Pump cannot determine slide clamp position; optical sensor reports invalid or inconsistent status	error
`803:08`	Tube Load Mechanical Error, Slide Clamp Sensor error at power up: No tubing channel closed test	At startup, tubing channel fails closure test and slide clamp sensor error detected	error
`803:09`	Misload sensor value out of range (open)	Manual tube release tab out during key press; PHM software version 3.01.00 or earlier	warning
`803:11`	State variable corrupted	Pump mechanism state variable corruption	error
`803:12`	Event flag variable corrupted	Pump mechanism event flag corruption	error
`803:20`	Erroneous movement in tube loading mechanism	Unauthorized motion in tube loader	warning
`803:21`	Overload impossible	Tube loading motor overload detection failure	error
`803:99`	State machine incorrect state error	State machine state variable corruption or fault	critical
`804:21`	COMM ERR: 10 consecutive NAK's	Communication NAK timeout	error
`804:22`	COMM ERR: Packet without ACK or NAK	Packet acknowledgment failure	error
`804:23`	COMM ERR: Packet larger than limit	Oversized packet received	error
`804:24`	COMM ERR: Packet retry CRC err	Packet CRC check failure on retry	error
`804:25`	COMM ERR: Incorrect pump module number	Pump module ID mismatch	error
`804:26`	COMM ERR: Packet retry sequence err	Manual tube release used before speaker test completion	warning
`804:27`	COMM ERR: Packet retry data size err	Packet size mismatch on retry	error
`804:28`	COMM ERR: Packet max data size exceeded	Oversized packet data	error
`804:29`	COMM ERR: No ACK/NAK within 2 seconds	Acknowledgment timeout	error
`804:30`	COMM ERR: Received illegal command	Invalid command received	error
`804:31`	COMM ERR: No space to build buffer	Buffer allocation failure	error
`804:32`	COMM ERR: Transmit buffer out of space	Transmit queue overflow	error
`804:33`	COMM ERR: Power up UIM CRC incorrect	UIM firmware checksum failure at power-up	error
`804:34`	COMM ERR: Failed watchdog timer test	Watchdog timer test failure	error
`804:52`	COMM ERR: Serial communication frame error	Serial protocol frame error	warning
`804:54`	COMM ERR: Serial communication noise error flag	Serial communication noise detected	warning
`805:01`	No bits left in nulling	Distal pressure sensor nulling bit exhaustion	error
`805:02`	Sensor did not settle in band	Distal pressure sensor unable to stabilize	error
`805:03`	Offset amplifier test failure	Distal pressure offset amplifier self-test failure	error
`805:04`	Call to null while renulling	Null operation during renull sequence	error
`805:05`	Backup data corruption: base pressure	Base pressure backup data checksum failure	error
`805:06`	Backup data corruption: alarm	Alarm backup data checksum failure	error
`805:07`	Backup data corruption: pressure	Pressure backup data checksum failure	error
`805:08`	Backup data corruption: threshold range	Threshold range backup data checksum failure	error
`805:09`	Pulse width expired	Distal pressure pulse generation timeout	error
`805:10`	Gain slope garbage	Gain slope calibration data invalid	error
`805:11`	Matrix CRC failure	Calibration matrix checksum failure	error
`805:12`	Failure during renull	Distal pressure sensor renull operation failure	error
`805:14`	Temperature compensation slope beyond limits	Temperature compensation calibration out of range	error
`805:15`	Occlusion sensor failure	Occlusion detection sensor malfunction	error
`805:16`	Threshold set out of range	Threshold setting outside valid range	error
`805:17`	Argument: Read distal matrix element	Distal pressure matrix read argument error	error
`806:01`	No bits left to adjust offset during nulling	Proximal pressure sensor nulling bit exhaustion	error
`806:02`	Sensor did not settle in band	Proximal pressure sensor unable to stabilize	error
`806:03`	Offset amplifier test failure	Proximal pressure offset amplifier self-test failure	error
`806:04`	No bits left to adjust offset during tracking	Proximal pressure tracking bit exhaustion	error
`806:05`	Backup data corruption: alarm	Alarm backup data checksum failure	error
`806:06`	Backup data corruption: threshold setting	Threshold setting backup data checksum failure	error
`806:07`	Backup data corruption: alarm threshold	Alarm threshold backup data checksum failure	error
`806:08`	Backup data corruption: cumulative alarm threshold	Cumulative threshold backup data checksum failure	error
`806:10`	Proximal null failure	Proximal pressure sensor null operation failure	error
`806:11`	Illegal threshold from UIM	Invalid threshold value from user interface module	error
`806:12`	More data corruption	Proximal sensor data corruption	error
`807:00`	Trend monitor error inside 0 pump phase	Position sensor trend monitoring failure	warning
`807:01`	Trend monitor error inside 1 pump phase	Position sensor trend monitoring failure	error
`807:02`	Position monitor error at midpoint (Valve 2) side 0	Gross position sensor error at valve midpoint	error
`807:03`	Position monitor error at midpoint (Valve 2) side 1	Gross position sensor error at valve midpoint	error
`807:04`	Position monitor error at valve 1 side 0	Gross position sensor error at valve 1	error
`807:05`	Position monitor error at valve 1 side 1	Gross position sensor error at valve 1	error
`807:06`	Data corruption	Gross position sensor data checksum failure	error
`807:07`	Excessive movement while indexing	Position sensor movement beyond expected range	error
`807:xx`	Intermittent/damaged flex-circuit connections	Gross position sensor flex-circuit damage	error
`808:01`	Outlet valve not open, position 1	Outlet valve failure to open at position 1	error
`808:02`	Inlet valve not open, position 1	Inlet valve failure to open at position 1	error
`808:03`	Valve sensors: one valve not closed	Valve remains open when should be closed	error
`808:04`	Inlet valve faulty	Inlet valve malfunction detected	error
`808:05`	Outlet valve faulty	Outlet valve malfunction detected	error
`808:06`	Outlet valve not open, position 2	Outlet valve failure to open at position 2	error
`808:07`	Inlet valve not open, position 2	Inlet valve failure to open at position 2	error
`808:08`	Inlet valve open low test fault	Inlet valve open voltage test failure	error
`808:09`	Outlet valve open low test fault	Outlet valve open voltage test failure	error
`808:xx`	Intermittent/damaged flex-circuit connections	Valve sensor flex-circuit damage	error
`809:00`	Temperature comparison failure: T1/T2	Dual temperature sensor comparison mismatch	error
`809:01`	Data corruption tube temperature bit (verify)	Temperature backup data checksum failure	error
`809:02`	Data corruption tube temperature (Temp 1)	Temperature sensor 1 backup data checksum failure	error
`809:03`	Data corruption tube temperature (Temp 2)	Temperature sensor 2 backup data checksum failure	error
`809:04`	Data corruption tube temperature bit (enable)	Temperature enable flag backup data checksum failure	error
`809:05`	Data corruption tube temperature bit (alarm)	Temperature alarm flag backup data checksum failure	error
`809:06`	Data corruption temperature bit (alarm switch)	Temperature alarm switch flag backup data checksum failure	error
`809:07`	Attempted to modify limit out of range	Temperature limit modification outside valid range	error
`809:08`	Array bounds check on calculated tube temperature	Temperature calculation array index out of bounds	error
`810:00`	Advance max override volume exceeded	Air-in-line sensor advance operation exceeds max volume	error
`810:01`	Prime max override volume exceeded	Air-in-line sensor prime operation exceeds max volume	error
`810:02`	Sensor no tube test failure	Air-in-line sensor self-test failure (no tube condition)	error
`810:03`	Sensor -15 dB test failure	Air-in-line sensor attenuation test failure	error
`810:04`	Air sensor base line too high	Air-in-line sensor baseline offset excessive	error
`810:05`	Backup data corruption: baseline	Sensor baseline backup data checksum failure	error
`810:06`	Backup data corruption: threshold sum	Threshold sum backup data checksum failure	error
`810:07`	Backup data corruption: override active	Override active flag backup data checksum failure	error
`810:08`	Backup data corruption: alarm disable	Alarm disable flag backup data checksum failure	error
`810:09`	Backup data corruption: air detection threshold	Air detection threshold backup data checksum failure	error
`810:10`	Argument passed to AIL override state set	Invalid argument to air-in-line override function	error
`810:11`	Air sensor / circuits saturated	Moisture in tubing channel	error
`810:12`	AIL check illegal state error	AIL circuit detects invalid state	error
`810:13`	Primary AIL failure 500 micro liters air detected	Air detected in AIL sensor	error
`811:01`	Internal consistency failure: local motor index	Motor index mismatch	error
`811:02`	Timing error w/slot (ADC's starting)	ADC timing misalignment with motor slot	error
`811:03`	Internal consistency failure: local motor index	Motor index mismatch	error
`811:04`	Slot edge not found (clockwise)	Shuttle motor slot detection failure	error
`811:05`	Internal consistency failure: local motor index	Motor index mismatch	error
`811:06`	Slot not found (after clockwise edge found)	Shuttle motor slot detection incomplete	error
`811:07`	Internal consistency failure: local motor index	Motor index mismatch	error
`811:08`	Slot illegal width	Shuttle motor slot width out of specification	error
`811:09`	In slot edge not found (counterclockwise)	Shuttle motor counterclockwise slot detection failure	error
`811:10`	Internal consistency failure: local motor index	Motor index mismatch	error
`811:11`	Internal consistency failure: local motor index	Motor index mismatch	error
`811:12`	No slot found over 360 degree search	Shuttle motor slot detection complete failure	critical
`811:13`	Found anomalous slot (second slot not found)	Shuttle motor multi-slot detection failure	error
`811:14`	Wrong slot(s) found	Shuttle motor detected incorrect slots	error
`811:15`	Time out going to center of slot	Shuttle motor timeout during slot centering	error
`811:16`	Internal consistency failure: local motor index	Motor index mismatch	error
`811:17`	Illegal global index with tube present	Motor index error when tubing loaded	error
`811:18`	Argument to set motor position out of range	Motor position command exceeds valid range	error
`811:21`	Internal consistency failure: local motor index	Motor index mismatch	error
`812:00`	Shuttle index error or motor index pulse timing error	Motor timing pulse detection failure	error
`812:01`	Cycle time error	Motor cycle time exceeds specification	error
`812:02`	Motor excessive servo error	Shuttle motor servo loop error exceeds limit	error
`812:03`	State index monitor enable corrupted	State monitoring data corruption	error
`812:04`	Shuttle index error	Shuttle motor index detection failure	error
`812:05`	Movement when stopped	Unwanted motor movement during stopped state	error
`813:00`	Argument to encoder monitor status	Invalid encoder status argument	error
`813:01`	Erroneous movement	Unexpected motor movement detected	error
`813:02`	Movement when stopped	Unwanted motor movement during stopped state	error
`813:03`	No movement detected while waiting to stop	Motor does not reach stopped state	error
`814:00`	PHM power supply too high	Power supply voltage exceeds specification	critical
`814:01`	PHM power supply too low	Power supply voltage below specification, battery depleted	critical
`814:02`	Reference input outside tolerance	Reference voltage out of specification	error
`814:03`	Shuttle Motor temperature too high	Shuttle motor temperature exceeds limit	unknown
`814:04`	Time Base Error: 4.5 MHz outside tolerance	System clock frequency out of tolerance	critical
`814:05`	Time Base Error: Accumulator overflow	System timer accumulator overflow	error
`814:06`	Pump senses that keyed slide clamp is not open during infusion	Slide clamp sensor detects clamp closed during infusion	unknown
`814:07`	ADC Failure: 5 volt calculation	Analog to digital converter voltage calculation error	error
`814:09`	Occlusion sensor failure	Occlusion sensor not responding correctly	unknown
`814:10`	Amplitude gain test: Distal high side failure	Distal pressure sensor gain test failure	error
`814:11`	Amplitude gain test: Proximal high side failure	Proximal pressure sensor gain test failure	error
`814:12`	ADC Failure: Conversion not completed	Analog to digital converter timeout	error
`814:13`	VAR1 Corrupted: Slide clamp open error	Variable memory corruption	error
`814:14`	VAR2 Corrupted: Gain test error	Variable memory corruption	error
`815:00`	VOL MON: Exceeded upper volume limit	Infused volume exceeds programmed maximum	unknown
`815:01`	VOL MON: Did not reach lower volume limit	Infused volume below programmed minimum	unknown
`815:02`	VOL MON: Ramp expunged	Volume monitoring ramp data corrupted	error
`815:03`	VOL MON: Volume monitor action illegal	Volume monitoring state error	error
`816:00`	Illegal argument with watchdog Status	Watchdog timer state error	error
`816:01`	Fast dog alarm	Watchdog timer expiration too fast	error
`816:02`	Slow dog alarm	Watchdog timer expiration too slow	error
`816:03`	No COP Service	Watchdog service call not made	error
`817:00`	Infusion Register: mismatch, state corruption	Infusion register state mismatch detected	error
`817:01`	Infusion Register: STATE illegal value	Infusion register contains invalid state	error
`817:02`	Infusion Register: STPTR illegal value	Infusion register pointer invalid	error
`817:03`	Infusion Register: flow rate corrupted	Infusion flow rate data corruption	error
`817:04`	Infusion Register: time out in prep state	Infusion preparation phase timeout	error
`817:05`	Infusion Register: change while in prep state	Infusion settings changed during prep	error
`817:06`	Running while running bit not set	Infusion state mismatch	error
`817:07`	Last register mismatch	Infusion register final state mismatch	error
`818:01`	Pump status bit(s) have changed (Low 1)	Status bit corruption or anomalous change	error
`818:02`	Pump status bit(s) have changed (High 2)	Status bit corruption or anomalous change	error
`821:00`	Relocate error (relocate movement too far)	Motor relocate command exceeded limits	error
`821:01`	Illegal build state (building Cycle Table)	Invalid state during cycle table building	error
`861:xx`	Signal error: UIM Command "open channel"	Channel open command not executed	error
`862:xx`	Signal error: load mechanism "fully open"	Load mechanism not responding to open command	error
`863:xx`	Signal error: load mechanism "tube loaded"	Load mechanism not responding to load command	error
`864:02`	Signal error: UIM Command 'close channel'	Pump module failed to respond to channel close command	error
`865:01`	Upstream under platen flex connector or sensor failure	Flex connector improperly seated in J4 or foiled end of ribbon cable damaged	error
`865:19`	Upstream under platen flex connector or sensor failure	Flex connector improperly seated in J4 or foiled end of ribbon cable damaged	error
`865:xx`	Signal error: load mechanism 'tube misloaded'	Tube position error during load cycle	error
`866:xx`	Signal error: load mechanism 'fully closed'	Pump failed to fully close loading mechanism	error
`867:10`	Use-induced error when powering down during Delay Start	User presses ON/OFF CHARGE while pump powering down; Delay Start prepares to start	warning
`867:xx`	Signal error: UIM Command 'start pumping'	Pump failed to start infusion pump command	error
`868:xx`	Signal error: UIM Command 'resume pumping'	Pump failed to resume infusion	error
`869:xx`	Signal error: UIM Command 'stop pumping'	Pump failed to stop infusion	error
`870:xx`	Signal error: UIM Command 'power off'	Pump failed to power off command	error
`871:xx`	Signal error: PHM volume = 0 'infusion complete'	Pump reported infusion complete incorrectly	error
`873:xx`	Signal error: load mechanism 'close w/o tube'	Attempted to close without tube loaded	error
`874:xx`	Signal error: load mechanism 'index done'	Index operation completed unexpectedly	error
`875:xx`	Signal: shuttle 'local index failed'	Shuttle motor failed to index properly	error
`876:xx`	Signal: Air 'AIL alarm'	Air in line detection	error
`877:xx`	Signal: Occlusion 'Distal occlusion alarm'	Distal occlusion detected in line	error
`878:xx`	Signal: Occlusion 'Proximal occlusion alarm'	Proximal occlusion detected in line	error
`879:xx`	Signal: Drop Sensor 'no drops alarm'	Drop sensor not detecting drops	error
`880:xx`	Signal: Temperature 'tube temperature alarm'	Tube temperature exceeds threshold	error
`881:10`	Signal: UIM Command 'test enable mode' during Service Features	Test enable accessed from Service Features screen	error
`881:xx`	Signal: UIM Command 'test enable mode'	Test enable mode failed	error
`882:15`	Pump shuttle index failure without tube	Shuttle failed to index when no tube present	error
`882:xx`	Signal: UIM Command 'power on with data'	Power on with retained data failed	error
`883:xx`	Signal: UIM Command 'MTR hold clear'	Motor hold clear command failed	error
`884:02`	Signal: PHM 'MTR alarm set'	Motor alarm condition detected	error
`884:14`	Signal: PHM 'MTR alarm set' (variant)	Motor alarm condition detected	error
`891:xx`	Motor Command: 'index to center' error	Shuttle motor failed to index to center	error
`892:xx`	Motor Command: 'start pumping' error	Shuttle motor failed during start pump command	error
`893:xx`	Motor Command: 'resume pumping' error	Shuttle motor failed during resume pump command	error
`894:xx`	Motor Command: 'tube load position' error	Shuttle motor failed to reach tube load position	error
`896:01`	Motor Command: 'center position' error (with clamp/tubing)	Motor failed to center when keyed clamp or tubing present	error
`896:xx`	Motor Command: 'center position' error	Shuttle motor failed to reach center position	error
`897:xx`	Motor Command: 'stop & hold position' error	Shuttle motor failed stop and hold	error
`898:xx`	Motor Command: 'Index not required' error	Index not required command failed	error
`9:xxx:xxx:xxxx`	Software failure - Divide By Zero	Division by zero attempted	critical
`Advance Air`	Pump is in Advance Air mode to remove air bubbles from tubing	User presses soft key to enter Advance Air mode	info
`Battery Depleted`	Battery voltage critically low alarm	Main battery voltage drops below 10.8 VDC	critical
`Battery Low`	Battery voltage alert	Main battery voltage drops below 11.8 VDC	warning
`Changing Piggyback Program`	Pump is displaying current infusion rate while user modifies piggyback infusion rate during active piggyback infusion	User modifies piggyback rate parameters while piggyback infusion is running	info
`Changing Primary Program`	Pump is displaying current infusion rate while user modifies primary infusion rate or dose during active primary infusion	User modifies primary rate or dose parameters while primary infusion is running	info
`Channel Stopped`	Pump is powered on but infusion is not running on affected channel	Infusion stopped or never started after power-on	warning
`CHK TUBE`	Tube misloaded	Improperly loaded administration set or hardware failure	error
`Close Regulating Clamp`	Alarm indicating regulating clamp is open when it should be closed or tubing remains in slot after manual release	Open key pressed when administration set loaded and pump powered on, or manual tube release used	error
`Confirm Power Off`	Pump is requesting confirmation to power off; not a malfunction	User presses ON/OFF CHARGE key once to initiate shutdown	info
`Damaged Battery`	Battery failure alert requiring service	Charge/discharge cycles >68 OR discharges below threshold OR installed date shows 01/01/90	error
`Damaged Battery! Service Now`	Battery system requires servicing or replacement	Batteries are disconnected or depleted during front bezel assembly service	warning
`Dose out of Range Limits`	Programmed dose exceeds or falls below dose limits configured via COLLEAGUE GUARDIAN feature	User enters dose outside predefined limits in COLLEAGUE GUARDIAN-enabled system	warning
`FAILURE [with code]`	Pump has experienced an internal hardware or software failure; failure code displayed	Internal system error detected during operation or self-test	critical
`Incomplete Piggyback/Primary Program`	START key pressed before all required programming parameters were entered or confirmed	User presses START key with incomplete or unconfirmed programming data	error
`KVO`	Volume to be infused has reached zero; pump infusing at KVO (Keep Vein Open) rate	Programmed volume depleted during infusion	info
`Lithium Battery Low`	Lithium backup battery charge is low or battery is disconnected	Backup battery voltage below threshold or connection lost	warning
`LOADING/label`	Tube loading in progress	Administration set not fully loaded or obstruction detected during loading	warning
`NO TUBE`	Tube not loaded	Administration set not loaded before START key pressed	error
`Piggyback Callback at HH:MM`	Piggyback infusion completed; pump has switched to primary rate or KVO (whichever is lower); callback feature is enabled	Piggyback infusion volume depleted while callback feature active	info
`Priming`	System displaying alert while Prime soft key is active; tubing is being primed	User presses and holds Prime soft key	info
`Programming Piggyback`	Piggyback infusion programming is in progress while primary infusion is running; reminder alert to complete and start piggyback	User begins piggyback programming while primary infusion active	info
`RESET`	Manual tube release activated	Manual tube release (MTR) snap action switch activated	warning
`STOPPED`	Piggyback/Primary value out of range	Piggyback/primary value entered outside allowable range when Confirm Settings or START pressed	warning
`TEMP HGH/label`	Temperature too high	Operating or administration set temperature above 38°C	warning
`TEMP LOW/label`	Temperature too low	Operating or administration set temperature below 15°C	warning
`UPOCCL/label`	Upstream occlusion	Tubing occluded between source container and pump	critical

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

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ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.