Patient lifts · MaxiSky family

Arjo Voyager Duo V5: troubleshooting and error codes

The ServiceForge knowledge base holds 28 documented symptoms for the Arjo Voyager Duo V5, with 39 ranked causes, 46 diagnostic checks with test points and expected values, and 7 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Hand control does not operate lift

Pressing buttons on hand control does not activate lift movement

Ranked causes

1. Lift positioned over charging station (occasional)
2. Emergency stop activated (occasional)
3. Cassette buttons non-responsive (occasional)
4. Hand control disconnected or loose (occasional)
5. Insufficient battery charge (common)

First check

Verify lift position relative to charger

Test point: Charger light status
Expected: No charger light illuminated

4 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Charger light does not illuminate

Green light on clip-on charging station does not turn on when batteries are installed in the lift

Ranked causes

1. Power cord not correctly plugged in or wall outlet unpowered (common)
2. No contact between lift contact blades and charging station contact plates (common)
3. Wall AC outlet is not powered (occasional)
4. Charger fault (occasional)

First check

Verify power cord connection to charger and wall outlet

Test point: Power cord connectors
Expected: Power cord firmly seated in both charger and wall outlet

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Charging light continues flashing yellow after overnight recharge

Yellow charging indicator light remains flashing and does not turn solid yellow even after recharging overnight

Ranked causes

1. Charging station voltage output incorrect (occasional)
2. Defective charging station unit (occasional)
3. Battery life expired (common)

First check

Measure charging station output voltage

Test point: Two contact points on charging station
Expected: 26 to 30 volts VDC, 26-30 VDC
Tools: Voltmeter

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Batteries dead after only a few transfers

Battery charge depletes after only 3 to 5 patient transfers despite appearing charged

Ranked causes

1. Charger or contact plates defective (occasional)
2. Battery life expired (common)

First check

Test charger voltage output

Test point: Charging station contact points
Expected: 26 to 30 volts VDC, 26-30 VDC
Tools: Voltmeter

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Lift goes past charger on return function patient safety

When four-way motor return-to-charger button is pressed, ceiling lift cassette moves past the charging station instead of stopping at it

Ranked causes

1. Cassette contact blades not making contact with clip (occasional)
2. Charger has no power or contacts defective (occasional)

First check

Inspect cassette contact blades

Test point: Lift cassette charging contacts
Expected: Contact blades intact, clean, making full contact with charging station clip

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Alternative up and down buttons not operating patient safety

Up or down buttons on cassette do not function or respond inconsistently

Ranked causes

1. Button contact or switch failure (occasional)

First check

Test alternative up button

Test point: Up button on cassette
Expected: Lift moves up when pressed

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery reduced performance caution

Noticeable reduction in number of transfers performed between charges; lift beeping with red flashing light

Ranked causes

1. Sealed lead-acid battery degradation (common)

First check

Monitor transfer cycle count between charges

Test point: Operational usage tracking
Expected: Normal number of transfers per charge cycle

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Beeping sound during use, lift may stop

Audible beep emitted from ceiling lift cassette during operation; lifting may stop but lowering still functions

Ranked causes

1. Battery charge low (common)

First check

Verify battery level

Test point: Beep sound during operation
Expected: No beep - indicates adequate charge

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Bracket locking device visible caution

Bracket locking device visible when it should be hidden; indicates improper bracket installation or positioning

Ranked causes

1. Improperly installed or positioned bracket (occasional)

First check

Verify bracket locking device not visible

Test point: Ceiling/wall bracket assembly
Expected: Locking device fully concealed

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Charger indicator light not illuminating on cassette

Yellow charging indicator light does not light up when lift is placed on charger

Ranked causes

1. Charger not powered or outlet not functional (common)

First check

Test outlet power

Test point: AC wall outlet
Expected: Power available at outlet

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Emergency brake or lowering mechanism not functioning patient safety

Emergency brake on drum does not turn freely; emergency brake verification fails; emergency lowering mechanism inoperable

Ranked causes

1. Brake mechanism stuck or damaged (occasional)

First check

Verify emergency brake drum rotation

Test point: Drum on emergency brake assembly
Expected: Drum turns freely without resistance

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

High limit switch not clicking

When strap is pushed down between roller and switch plate, no clicking sound is heard indicating switch is not operating correctly

Ranked causes

1. High limit switch requires replacement or reinstallation (common)

First check

Verify high limit switch clicking operation

Test point: Strap between roller and switch plate
Expected: Clicking sound when double thickness of strap meets switch plate

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Horizontal motor not operating caution

Lateral movement of lift is not functioning, requires motor replacement or reinstallation

Ranked causes

1. Horizontal motor failure (common)

First check

Remove motor assembly

Test point: Motor support mounting screws
Expected: Two corner screws removed, gear retracted from shaft
Tools: 8 mm wrench, 8 mm socket, 4 mm Allen key

1 more check with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Lift cassette frame parts malfunctioning patient safety

Frame parts interlock or hardware malfunction; missing parts detected; gears show wear; connecting joints improperly attached

Ranked causes

1. Mechanical wear or loose assembly (occasional)

First check

Inspect frame parts interlock and hardware

Test point: Frame assembly, all hardware
Expected: No malfunction; all parts present and secure

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Lift only works unloaded; stops under patient load patient safety

Yellow charging light solid on station, but lift only operates when no one is on the sling. Stops immediately when patient weight applied during transfer.

Ranked causes

1. Battery capacity insufficient for load (common)

First check

Replace batteries

Test point: Battery compartment
Expected: New batteries installed

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Lift passes or goes wrong direction on return to charger patient safety

Ceiling lift cassette passes the clip on charging station or moves in wrong direction when return to charger function activated

Ranked causes

1. Contact blades dirty or obstructed (common)

First check

Inspect and clean contact blades

Test point: Charging station contact points
Expected: Clean, debris-free contact surfaces

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Rail joints separated or misaligned patient safety

Rail joints not properly closed; spring pins not centered; rail not straight when unloaded; track end stoppers loose

Ranked causes

1. Loose or misaligned rail assembly (occasional)

First check

Inspect rail joints closure

Test point: All rail joint connections
Expected: Joints fully closed with no gaps

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Red light flashing caution

Red light on lift flashes intermittently

Ranked causes

1. Service inspection required (common)

Red light illuminated in normal mode caution

Red light on lift illuminates during normal operation

Ranked causes

1. Overheat protection activated due to overuse (common)

Red light solid

Solid red light on the unit during operation

Ranked causes

1. Overheat protection activated (common)

First check

Monitor thermal status

Test point: Red light indicator
Expected: Light off after 10-30 minutes

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Red maintenance indicator light flashing patient safety

Electronic monitor causes red light to flash indicating maintenance inspection is necessary

Ranked causes

1. Scheduled maintenance inspection required (common)

First check

Verify red maintenance light is flashing

Test point: Unit indicator light
Expected: Red light flashing

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Red service light flashing

Red maintenance indicator light is flashing on the unit

Ranked causes

1. Scheduled maintenance inspection due (common)

First check

Verify scheduled maintenance is due

Test point: Service indicator light
Expected: Red flashing light

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Spreader bar or sling damaged patient safety

Spreader bar shows cracks or damage; sling attachments, fabric, stitch areas, or straps show wear, discoloration, deterioration or loose threads

Ranked causes

1. Sling or spreader bar deterioration from use (common)

First check

Visually inspect sling and spreader bar

Test point: All attachments, fabric, stitch areas, straps, spreader bar
Expected: No wear, discoloration, deterioration, loose threads, damage or cracks

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Strap shows wear or discoloration patient safety

Strap exhibits loose threads in stitched areas, noticeable discoloration lighter than stitched area, edge wear (fraying), or middle wear

Ranked causes

1. Strap deterioration from use (common)

First check

Visually inspect strap for wear indicators

Test point: Entire strap length
Expected: No loose threads, discoloration, edge fraying, or middle wear visible

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

SWL key installation needed for 200 kg capacity patient safety

Installation of 200 kg Safe Working Load key to increase lift capacity from default to maximum 200 kg

Ranked causes

1. Requirement to enable 200 kg Safe Working Load capacity (common)

5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

SWL key removal to restore 100 kg capacity patient safety

Removal of 200 kg Safe Working Load key to restore lift to default 100 kg capacity

Ranked causes

1. Requirement to disable 200 kg Safe Working Load capacity (common)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unit starts and stops repetitively patient safety

Lift cycles on and off repeatedly during operation

Ranked causes

1. Load exceeds safe working limit (common)

First check

Verify patient/load weight

Test point: Lift capacity
Expected: Load below maximum rated capacity

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Yellow light solid on charger but limited lift cycles

Charging indicator shows solid yellow on station, but cassette only performs one or two transfers before losing power

Ranked causes

1. Battery life expired (common)

First check

Replace batteries

Test point: Battery compartment
Expected: New batteries installed

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`Green power light flashing`	Battery charge low	Battery capacity drops below threshold	warning
`Green power light illuminated`	Lift powered on and ready for use	Lift switched on	info
`Red light flashing`	Service inspection required	Service interval reached or fault detected	error
`Red light illuminated in normal mode`	Overheat protection activated	Lift overheating from excessive use	warning
`Red light illuminated in programming mode`	Lift in programming mode	Programming mode activated	info
`Yellow charging light flashes`	Battery charging in progress	Lift cassette placed on charger station	info
`Yellow charging light solid`	Battery charging complete	Charging cycle finished	info

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.