Patient lifts

Arjo Maxi Move: troubleshooting and error codes

The ServiceForge knowledge base holds 66 documented symptoms for the Arjo Maxi Move, with 77 ranked causes, 84 diagnostic checks with test points and expected values, and 0 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Final hoist assembly and function check patient safety

Attachment of Wind Down Tool, top cover, handset, spreader bar and battery; function check per monthly service; and load test

Ranked causes

1. Final assembly and verification of hoist operational readiness (unknown)
2. Function check per monthly service procedure (unknown)
3. Load test required per local requirement (unknown)

First check

Attach Wind Down Tool, top cover, handset, spreader bar and battery

Test point: Mast assembly, top cover, handset, spreader bar, battery connections
Expected: All components attached and connected

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Carriage rollers and guide blocks maintenance caution

Inspection, replacement if necessary, and lubrication of carriage rollers, guide blocks, spindles and pivot pins

Ranked causes

1. Carriage roller and guide block wear (occasional)
2. Insufficient lubrication of roller components (occasional)

First check

Inspect condition of carriage rollers and guide blocks

Test point: Carriage rollers and guide blocks on jib
Expected: No visible wear, cracks, or damage

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Emergency lowering switch not functioning patient safety

Emergency lowering switch does not lower the jib when activated

Ranked causes

1. Emergency lowering switch malfunction or electrical failure (occasional)
2. Mechanical emergency lowering system failure (occasional)

First check

Operate electrical emergency lowering switch with jib at mid height

Test point: Emergency lowering switch
Expected: Jib lowers when switch pressed and held

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Jib assembly attachment to mast patient safety

Attachment of carriage rollers to jib assembly, positioning on mast, and attachment of lift bands with starlock washers

Ranked causes

1. Jib assembly installation and roller attachment (unknown)
2. Lift band and buckle cover attachment with starlock washers (unknown)

First check

Attach carriage rollers to jib assembly

Test point: Jib assembly and carriage rollers
Expected: Four rollers securely attached and located in mast

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Jib assembly final positioning on mast patient safety

Careful sliding of jib down mast with verification of lift band and buckle cover positioning and starlock washer retention

Ranked causes

1. Jib positioning and component retention during mast assembly (unknown)
2. Electric connector reconnection for powered DPS jib (occasional)

First check

Reconnect electric spade connectors (if powered DPS jib)

Test point: Electric spade connectors and stainless steel bus bars on outer mast
Expected: Connectors securely attached to bus bars

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Jib does not remain in restrained position patient safety

When jib is restrained by hand during lower operation, motor stops but jib does not hold position when restraint is released

Ranked causes

1. Load-holding valve malfunction (common)
2. Load-holding valve malfunction via mast keypad (common)

First check

Lower jib with handset while restraining with hand

Test point: Jib position and motor response
Expected: Motor stops and jib holds position when hand restrains it; jib remains in position when hand released

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Lifting bands worn or damaged patient safety

Visual inspection reveals wear, damage, or missing starlock washers on the two lifting bands

Ranked causes

1. Normal wear or physical damage to lifting bands (common)
2. Missing starlock washer (occasional)

First check

Raise lift arm and visually inspect both lifting bands

Test point: Lifting bands and starlock washers
Expected: Bands intact with no visible wear or damage; starlock washers installed

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Mast to chassis installation caution

Mast assembly installation to chassis with cable management and fastening

Ranked causes

1. Mast installation procedure during monthly service (unknown)
2. Cable routing in inner mast channel (unknown)

First check

Verify cables routed correctly through inner mast

Test point: Inner mast channel
Expected: Cables clear of installation faces, no visible damage to loom

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Outer mast top casting installation and actuator alignment caution

Installation of outer mast top casting with actuator alignment and M12 cap screw tightening

Ranked causes

1. Outer mast top casting installation and alignment procedure (unknown)
2. Friction washer installation (unknown)

First check

Install friction washer on actuator

Test point: Top end of actuator
Expected: Friction washer seated properly

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Powered DPS pivot point loose or damaged patient safety

Powered DPS pivot point M10 nyloc nuts are loose, or pivot pins show movement or signs of unwinding

Ranked causes

1. M10 nyloc nut loosening or wear (occasional)
2. Pivot pin wear or loosening (occasional)

First check

Remove pivot point caps and check M10 nyloc nut torque

Test point: M10 nyloc nuts on pivot points
Expected: Nuts tight; no movement
Tools: 17mm socket, wrench

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Abnormal noise from actuator during raise/lower caution

Actuator produces abnormal or excessive noise during full range raise and lower operations

Ranked causes

1. Actuator wear or internal damage (common)

First check

Operate raise/lower function through full operating range

Test point: Actuator during lift cycle
Expected: Smooth operation without abnormal noise

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Actuator removal and replacement high voltage

Mast actuator requires removal for service, repair, or replacement

Ranked causes

1. Actuator failure or required maintenance (occasional)

First check

Verify hoist positioned in suitable work area with adequate space

Test point: Work area clearance
Expected: Sufficient room to remove mast assembly from chassis

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Actuator requires lubrication or replacement caution

Actuator screw thread lubrication needed or actuator assembly needs replacement during monthly service

Ranked causes

1. Actuator wear or insufficient lubrication (occasional)

First check

Inspect actuator condition for wear or lack of lubrication

Test point: Actuator screw thread
Expected: Adequate lubrication visible or actuator functions smoothly

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery indicator or powered movement hours not recorded

Battery indicator not checked or hours of powered movement not recorded on service paperwork

Ranked causes

1. Failure to record maintenance data (common)

First check

Note battery indicator status and powered movement hours

Test point: Battery indicator on hoist console
Expected: Battery indicator functional; hours recorded

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Braked or unbraked castor torque loose caution

Braked or unbraked castors are loose or insufficient torque on attachment bolts

Ranked causes

1. Castor bolt loosening due to vibration (common)

First check

Check torque on all braked and unbraked castor bolts

Test point: Castor attachment bolts
Expected: All castors tight; no movement
Tools: 8mm Socket Allen Key, torque wrench

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Carriage roller wear or damage patient safety

Carriage rollers or guide blocks show wear or damage affecting smooth jib movement

Ranked causes

1. Carriage rollers or guide blocks worn from sliding friction (occasional)

First check

Visually inspect carriage rollers and guide blocks

Test point: Four carriage rollers and associated guide blocks on jib
Expected: No visible wear, cracks, or flat spots on rollers; guide blocks intact

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Castor effectiveness compromised caution

Braked castors do not effectively lock or roll smoothly; damage or deterioration visible

Ranked causes

1. Castor wear, damage, or brake mechanism failure (occasional)

First check

Inspect castors for damage and deterioration

Test point: Castor wheels, bearings, and brake mechanisms
Expected: Castors roll freely; braked castors lock effectively; no visible damage

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Chassis leg actuator clevis pin or safety fastener missing patient safety

Clevis pin and/or safety fastener are not installed on the leg actuator

Ranked causes

1. Missing or damaged clevis pin or safety fastener (occasional)

First check

Visually verify clevis pin and safety fastener are installed on leg actuators

Test point: Clevis pin and safety fastener on both leg actuators
Expected: Both pins and fasteners present and secure on each leg

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Chassis legs not square to cross member caution

Dimension across the centres of the legs is not within 588–592 mm specification, indicating legs are not square to chassis cross member

Ranked causes

1. Bent leg or loose M8 socket set screw allowing leg misalignment (occasional)

First check

Measure dimension across centres of both chassis legs

Test point: Leg spacing measurement
Expected: 588–592 mm across leg centres, 588–592 mm
Tools: Measuring tape or ruler

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Chassis welds or paintwork defective caution

Visual inspection reveals defects in chassis welds or paintwork

Ranked causes

1. Physical impact, corrosion, or manufacturing defect (occasional)

First check

Visually inspect chassis for weld cracks and paintwork defects

Test point: Chassis body, welds, and painted surfaces
Expected: All welds intact; no cracks or paint damage

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Combi attachment damaged or defective patient safety

Combi attachment (Walking Jacket, Loop, Stretcher, or 4-Point DPS) shows damage to paintwork, welds, hooks, or steering pins

Ranked causes

1. Physical damage, corrosion, or wear to attachment (occasional)

First check

Visually inspect all combi attachments for damage

Test point: Attachment paintwork, welds, hooks, clips, steering pins, sling clips
Expected: No visible damage, cracks, corrosion, or wear; all components intact

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Combi attachment locking clip not operating smoothly patient safety

Combi system locking clip does not operate smoothly or precisely when attaching/detaching from T bar

Ranked causes

1. Locking clip wear or misalignment (occasional)

First check

Operate locking clip on combi attachment

Test point: Locking clip mechanism
Expected: Smooth and precise operation; attachment securely attached and easily removable

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Four-Point DPS handgrip worn or damaged caution

Handgrip on Four-Point DPS is cracked, worn, or otherwise damaged

Ranked causes

1. Handgrip wear or physical damage (occasional)

First check

Visually inspect Four-Point DPS handgrip

Test point: Handgrip condition and attachment
Expected: Handgrip intact, secure, and not cracked or worn

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Four-Point DPS igus bushes worn caution

Visual inspection of four igus bushes in T bar of Four-Point DPS reveals wear or damage

Ranked causes

1. Normal wear of igus bearing material (occasional)

First check

Visually inspect four igus bushes in Four-Point DPS T bar

Test point: Igus bushes on T bar pivot points
Expected: Bushes intact; no visible wear or damage

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Four-Point DPS initial load cell reading out of specification patient safety

Initial M10 nyloc nut torque setting does not achieve 2.72 kg (6 lbs) load on Load Cell as expected

Ranked causes

1. Incorrect initial load setup or Load Cell malfunction (occasional)

First check

Tighten first M10 nyloc nut and measure load

Test point: Load Cell reading
Expected: 2.72 kg (6 lbs) load on first nut, ≈6 lbs
Tools: Load Cell, wrench for M10 nyloc nut

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Four-Point DPS welded lug cracks or deterioration patient safety

Visual inspection reveals cracks or deterioration in the welds around the lifting lugs of Four-Point DPS

Ranked causes

1. Weld stress, fatigue, or corrosion (occasional)

First check

Visually inspect welds around lifting lugs on Four-Point DPS

Test point: Weld joints on lifting lugs
Expected: No cracks or signs of deterioration; welds intact

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Friction washer lubrication required caution

Friction washer at top of actuator needs lubrication for smooth mast operation

Ranked causes

1. Friction washer dry or under-lubricated from normal operation (common)

First check

Inspect friction washer for adequate lubrication

Test point: Friction washer bore and end face at top of actuator
Expected: Visible grease coating on bore and end face

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Friction washers on Four-Point DPS cracked or contaminated patient safety

Inspection reveals cracks or contamination on the two friction washers used in the Four-Point DPS assembly

Ranked causes

1. Friction washer damage or contamination (occasional)

First check

Remove caps and M10 nyloc nuts; visually inspect friction washers

Test point: Friction washers on lift support studs
Expected: Washers not cracked or contaminated

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Handset controls not functioning patient safety

Operating controls on the handset do not respond to user input or do not function correctly during operation

Ranked causes

1. Handset control malfunction or failure (common)

First check

Operate all controls on handset

Test point: Handset buttons
Expected: All controls respond and function correctly

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Hoist permanent deformation or damage after load test patient safety

Physical deformation or damage visible on hoist structure or components after applying Safe Working Load

Ranked causes

1. Hoist structure damaged during load test or prior service (rare)

First check

Visually inspect hoist for permanent deformation or damage after load test

Test point: Hoist structure, frame, and attachment points
Expected: No permanent deformation or damage visible

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Inner mast scuffed or worn bearings caution

Inner mast shows scuffing on paintwork indicating wear of upper and/or lower mast bearings

Ranked causes

1. Mast bearing wear causing scuffing and friction (occasional)

First check

Visually inspect inner mast for scuffing on paintwork

Test point: Inner mast surface
Expected: Smooth paintwork with no visible scuffing

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Jib damaged, cracked, or defective paint/welds caution

Visual inspection reveals damage, cracks, or defects to jib paintwork or welded joints; end plugs missing

Ranked causes

1. Physical impact, corrosion, or manufacturing defect (occasional)

First check

Visually inspect jib for damage, cracks, and paint defects

Test point: Jib body and welds
Expected: No visible damage, cracks, or defects; end plugs installed; paintwork intact

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Jib does not lower freely with mechanical emergency lowering patient safety

Jib does not lower freely when using mechanical wind down tool after loosening M12 cap screw

Ranked causes

1. Actuator friction or mechanical binding (occasional)

First check

Remove battery and mast top cover; loosen M12 cap screw four turns

Test point: M12 cap screw on actuator
Expected: Cap screw loosened approximately four full turns

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Jib lowers when emergency lowering switch released patient safety

Jib continues to lower or descends after emergency lowering switch is released during electrical emergency lowering test

Ranked causes

1. Emergency lowering switch stuck or electrical control failure (rare)

First check

Press and hold emergency lowering switch with jib at mid height

Test point: Emergency lowering switch and motor control
Expected: Jib lowers while switch held; stops when switch released

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Jib scale load cell screws loose or suspect security patient safety

Load cell screws that retain the load cell to the jib are loose or security is suspect, indicating possible vibration loosening

Ranked causes

1. Load cell screw loosening due to vibration or impact (common)

First check

Visually inspect security of four load cell screws

Test point: Load cell screw attachment points
Expected: Screws secure and not loose or visibly moving

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Jib scale requires recalibration patient safety

Scale unit requires recalibration due to loose load cell screws or adjustment of load cell screws

Ranked causes

1. Load cell screw adjustment or movement (occasional)

First check

Verify load cell screw security and check for any adjustments made

Test point: Load cell screws and attachment
Expected: Screws secure; no adjustments required

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Jib top cover cracked or damaged caution

Jib top cover is cracked or otherwise damaged

Ranked causes

1. Physical impact or material degradation (occasional)

First check

Visually inspect jib top cover for cracks or damage

Test point: Jib top cover
Expected: Cover intact; no cracks or visible damage

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keypad controls not functioning patient safety

Operating controls on the mast-mounted keypad do not respond or fail at limit positions

Ranked causes

1. Keypad control malfunction (common)

First check

Operate keypad controls at all limit positions

Test point: Mast console keypad
Expected: All controls respond correctly throughout full operating range

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Leg actuator M12 set screw loose caution

M12 countersunk set screw on leg actuator is loose or insufficient torque

Ranked causes

1. Screw loosening due to vibration or impact (common)

First check

Check torque on M12 countersunk set screw on leg actuator

Test point: M12 set screw on leg actuator
Expected: Screw tight with adequate torque
Tools: 8mm Socket Allen Key, torque wrench

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Lift band wear or damage patient safety

Lift bands show signs of wear, damage, or deterioration affecting lifting performance

Ranked causes

1. Lift band material degraded or damaged from use (common)

First check

Visually inspect lift bands for wear or damage

Test point: Lift bands in jib carriage
Expected: No visible cracks, tears, or material degradation

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

M20 locknut torque incorrect on jib lift support patient safety

M20 locknut that retains lift support or teebar to jib does not have correct torque

Ranked causes

1. Locknut loosening due to vibration or impact (common)

First check

Check torque on M20 locknut retaining lift support to jib

Test point: M20 locknut on jib
Expected: Locknut tight with adequate torque
Tools: 30mm socket, torque wrench

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

M4 screw missing on lift support/teebar caution

M4 screw (item 23) that should be installed on lift support/teebar is missing

Ranked causes

1. M4 screw not installed during assembly or removed during maintenance (occasional)

First check

Verify M4 screw (item 23) is installed on lift support/teebar

Test point: Lift support/teebar assembly
Expected: M4 screw present and secure

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Mast powered DPS bus bars worn, damaged, or contaminated high voltage

Bus bars located in outer mast rear and side channels show signs of wear, damage, or contamination

Ranked causes

1. Bus bar corrosion, wear, or physical damage (occasional)

First check

Visually inspect mast bus bars in rear and side channels

Test point: Bus bar surfaces and electrical contacts
Expected: No visible wear, damage, corrosion, or contamination

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Mast to chassis bolts loose caution

Two M10 countersunk mast-to-chassis bolts are loose or insufficient torque

Ranked causes

1. Bolt loosening due to vibration or impact (common)

First check

Check torque on two M10 countersunk mast-to-chassis bolts

Test point: M10 countersunk bolts on mast-chassis interface
Expected: Bolts tight with adequate torque
Tools: 6mm Socket Allen Key, torque wrench

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Outer top mast casting roller and pivot pin installation caution

Installation of roller and pivot pin to outer top mast casting with proper dimple alignment

Ranked causes

1. Roller and pivot pin installation with alignment (unknown)

First check

Slide jib assembly down for access to outer mast casting

Test point: Jib assembly position on mast
Expected: Jib slid down enough to access outer mast top casting

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Plastic leg extrusions damaged caution

Plastic leg extrusions show visible damage or cracks

Ranked causes

1. Physical impact or material degradation (occasional)

First check

Visually inspect plastic leg extrusions

Test point: Plastic leg extrusion surfaces
Expected: No visible cracks or damage

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Powered DPS actuator damaged patient safety

Powered DPS actuator shows visible damage to piston rod or casing

Ranked causes

1. Actuator physical damage or internal failure (occasional)

First check

Visually inspect powered DPS actuator piston rod and casing

Test point: Actuator external surfaces
Expected: No visible damage, dents, or leaks

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Powered DPS actuator E-clips missing or loose patient safety

Top and bottom E-clips that retain actuator to lift frame and spreader bar are missing or not properly installed

Ranked causes

1. Missing or loose E-clips during assembly or maintenance (occasional)

First check

Visually inspect top and bottom E-clips on powered DPS actuator

Test point: E-clip retention on actuator and spreader bar
Expected: Both E-clips present and properly installed

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Powered DPS electrical contacts corroded or worn caution

T bar electrical contacts show signs of corrosion or wear, preventing proper connection with powered DPS

Ranked causes

1. Electrical contact corrosion or oxidation (occasional)

First check

Visually inspect T bar electrical contacts for corrosion or wear

Test point: T bar electrical contact surfaces
Expected: Contacts clean and free from corrosion or visible wear

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Powered DPS handgrip knob worn or damaged caution

Handgrip knob on powered DPS is cracked, loose, or otherwise damaged

Ranked causes

1. Handgrip knob wear or physical damage (occasional)

First check

Visually inspect powered DPS handgrip knob

Test point: Handgrip knob condition and attachment
Expected: Knob intact, secure, and not cracked or damaged

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Powered DPS jackplug or socket damaged or cable issues caution

Powered DPS jackplug (item 20), socket (item 19), or attached cables show damage or poor condition

Ranked causes

1. Physical damage or corrosion on electrical connectors (occasional)

First check

Visually inspect jackplug, socket, and cables for damage

Test point: Powered DPS electrical connectors and cables
Expected: No visible damage, corrosion, or wear on connectors or cables

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Powered DPS system not operating smoothly patient safety

Powered DPS (Dynamic Positioning System) does not operate smoothly or precisely via handset or mast keypad

Ranked causes

1. Powered DPS actuator or control malfunction (occasional)

First check

Operate powered DPS via handset through full range

Test point: DPS actuator and positioning
Expected: Smooth and precise operation

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Push handle defective or damaged caution

Push handle shows defects to paintwork or welded joints

Ranked causes

1. Physical impact, corrosion, or manufacturing defect (occasional)

First check

Visually inspect push handle for paintwork and weld defects

Test point: Push handle body and welds
Expected: No visible defects, cracks, or damage

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Push handle end plugs missing caution

End plugs installed to push handle are missing

Ranked causes

1. End plugs removed or damaged (occasional)

First check

Visually verify end plugs are installed on push handle

Test point: Push handle ends
Expected: End plugs present and secure

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Push handle mounting screws loose caution

Two countersunk screws that retain push handle to mast guide block are loose or insecure

Ranked causes

1. Screw loosening due to vibration or impact (common)

First check

Check security of two countersunk screws on push handle

Test point: Push handle mounting screws on mast guide block
Expected: Screws secure and tight
Tools: 5mm Socket Allen Key

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Push handle plastic screw adjustment improper caution

Plastic screws in console cover plate are not adjusted correctly, causing rough push handle operation or movement between console and mast

Ranked causes

1. Loose plastic screws in console or worn slipper mouldings (common)

First check

Apply pressure to push handle and observe for movement between console and mast

Test point: Push handle and console connection
Expected: No movement between console and mast; smooth push handle operation

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Push handle slipper mouldings worn caution

Slipper mouldings on push handle show visible wear or damage

Ranked causes

1. Slipper moulding wear due to friction and use (common)

First check

Visually inspect slipper mouldings for wear or damage

Test point: Slipper moulding surfaces on push handle
Expected: Mouldings intact and not worn

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Scale unit accuracy out of specification patient safety

Scale unit accuracy test with 2×20 kg weights does not meet specification

Ranked causes

1. Load cell drift or calibration loss (occasional)

First check

Test scale accuracy using 2×20 kg weights

Test point: Load cell and display
Expected: Scale displays 20 kg when each weight applied; 40 kg when both applied
Tools: Calibration weights ST219, scale unit

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Sling clip defective or worn patient safety

Plastic support clip on sling fails gauge test, shows cracks on cold shut line, or deformation from laundry processes

Ranked causes

1. Plastic sling clip worn, cracked, or deformed (common)

First check

Insert Sling Clip Gauge ST331 machined diameter into large diameter of keyhole slot in plastic clip

Test point: Sling plastic clip keyhole slot
Expected: Gauge must not pass through narrow mouth section of clip

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Sling SWL label illegible patient safety

Safe Working Load label worn or faded and cannot be read

Ranked causes

1. SWL label worn or faded (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

More symptoms

Spreader bar produces abnormal noise during rotation
Spreader bar requires excessive force to rotate
Stop button not disabling power functions
Strap stretcher deterioration after load test
Stretcher locking bolt does not operate smoothly or prevents folding when locked
T bar or lift support clearance out of specification

6 more symptoms with ranked causes and checks are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.