Arjo Dopplex Fetal Assist: troubleshooting and error codes

Unable to print trace - no printer configured

Printing fails; printer not set up, drivers not loaded, or printer not connected

Ranked causes

1. 1. No printer configured in system (common)
2. 2. Printer drivers not installed (common)
3. 3. Printer not physically connected (common)
4. 4. Remote monitoring enabled interfering with printing (occasional)
5. 5. Printer offline or out of paper (occasional)

5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unable to send trace via data transfer

System cannot transmit trace data to external location via modem or telephone connection

Ranked causes

1. 1. Telephone number incorrectly configured (common)
2. 2. Faulty modem card (occasional)
3. 3. Faulty modem cable connection (occasional)
4. 4. Modem not connected or configured (common)
5. 5. Hospital receiving end problem (rare)

5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

No audio signal from transducer

Ultrasound audio output not heard during fetal monitoring

Ranked causes

1. 1. Incorrect volume setting (common)
2. 2. Transducer not connected (common)
3. 3. Defective transducer or audio system (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

No Doppler ultrasound signal

Ultrasound probe produces no fetal signal output

Ranked causes

1. 1. Damaged or worn ultrasound probe (common)
2. 2. Damaged probe cable (common)
3. 3. Defective ultrasound transducer (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Poor Doppler ultrasound signal

Ultrasound probe produces weak or degraded fetal signal quality

Ranked causes

1. 1. Doppler probe incorrectly positioned (common)
2. 2. Insufficient coupling gel applied (common)
3. 3. Fetus moved or transducer incorrectly positioned (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unit will not print via docking station

System unable to send print output to printer connected through docking station

Ranked causes

1. 1. Incorrect printer settings (common)
2. 2. Bulkhead PCB defective (occasional)
3. 3. Docking station not properly connected (common)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unit will not switch on

Device does not power up; check battery charge and mains adapter green light status

Ranked causes

1. 1. Battery not fully charged (common)
2. 2. Mains adapter not functioning (common)
3. 3. Keypad inoperative (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

No audio from speaker

Audio output is not produced from speaker during operation

Ranked causes

1. 1. Operator volume setting too low (common)
2. 2. Speaker defective or disconnected (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Touchscreen inoperative

Touch panel does not respond to key presses or calibration is needed

Ranked causes

1. 1. Touchscreen requires recalibration (common)
2. 2. Touchscreen failure (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unit displays incorrect time and date

System clock shows wrong time or date

Ranked causes

1. 1. Internal clock incorrectly set (common)
2. 2. Internal battery depleted (older modules) (rare)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unit locking up or becoming inoperative

System freezes or stops responding during operation

Ranked causes

1. 1. Low battery voltage (common)
2. 2. Incomplete software upgrade due to low battery (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery catch does not operate smoothly

Battery catch is stiff, does not operate smoothly, or battery case/slot is misaligned

Ranked causes

1. 1. Battery catch misaligned or stuck (unknown)

Cosmetic defect in mouldings or labels

Mouldings have poor fit or finish; labels are damaged, missing, or improperly applied

Ranked causes

1. 1. Manufacturing defect in mouldings or labels (unknown)

1 more check with pass and fail actions are in ServiceForge. Connect ServiceForge to your AI

No information on LCD display

Unit switches on but LCD module shows no information; external monitor receives signal when VGA lead connected

Ranked causes

1. 1. LCD module failure (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unable to record UA baseline

System cannot establish ultrasound baseline; TOCO baseline set incorrectly

Ranked causes

1. 1. TOCO baseline set too high or too low (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unable to zero TOCO baseline

Transducer cannot establish zero baseline for TOCO measurement

Ranked causes

1. 1. Defective TOCO transducer (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Vertical lines appear on LCD display

LCD screen displays vertical line artifacts or distortions

Ranked causes

1. 1. LCD ribbon cable defective or loose (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

VGA monitor does not display ASSIST screen

VGA monitor connected to MINI-DIN socket on side of ASSIST does not show what is on the LCD display

Ranked causes

1. 1. VGA adaptor not properly connected or defective (unknown)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI