Imaging systems

Agfa DRYSTAR 5500: troubleshooting and error codes

The ServiceForge knowledge base holds 70 documented symptoms for the Agfa DRYSTAR 5500, with 162 ranked causes, 86 diagnostic checks with test points and expected values, and 137 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Calibration: Horizontal Film Alignment (HAL) caution

Replacement and verification of front door assembly, feed axles, drive assembly, film sensors and related components for horizontal film alignment on DRYSTAR 5500/5503 imaging systems.

Ranked causes

1. Front door assembly wear or misalignment (5500) (unknown)
2. Front door assembly wear or misalignment (5503) (unknown)
3. Fixed feeding axle worn or damaged (4 wheels) (unknown)
4. Drive assembly worn or failed (VAL) (unknown)
5. Light barrier failed or misaligned (unknown)
6. Film transport belt worn or damaged (unknown)
7. Stepper motor failed or damaged (unknown)
8. Fixed feeding axle in horizontal alignment worn or damaged (unknown)
9. Film sensor (PU exit detect) worn or failed (unknown)
10. Film sensor (HAL detect) worn or failed (unknown)

10 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

MDM measurement failed

MDM measurement failed due to corrupt or unsuitable measurement input data

Ranked causes

1. Shock disturbed the measurement during MDM scan (common)
2. Image quality not OK due to faulty Thermal Head installation files (occasional)
3. Image quality not OK due to incorrect Drum position (occasional)
4. Thermal Head needs cleaning (occasional)
5. Thermal Head damaged or defective (occasional)
6. Film position incorrect during film scan (occasional)
7. Marker lines not detected during film scan (occasional)
8. MDM scan head not moving smoothly (occasional)
9. DSH board defective or malfunctioning (occasional)
10. Incorrect MDM calibration (occasional)

10 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Vertical film alignment (VAL) caution

Adjustment of lift carrier assembly position and springs after replacement or maintenance to ensure correct vertical film positioning and print quality

Ranked causes

1. Lift carrier assembly misalignment after replacement (common)
2. Lift carrier assembly misalignment after replacement (DRYSTAR 5503) (common)
3. Spring replacement required (occasional)
4. Stepping motor replacement (DRYSTAR 5500) (occasional)
5. Stepping motor replacement (DRYSTAR 5503) (occasional)
6. Light barrier replacement required (occasional)

First check

Print internal test image after lift carrier assembly replacement

Test point: SMPTE_lin.tif from operator menu 4-1-1
Expected: Proper vertical alignment and image quality

4 more checks with pass and fail actions, 6 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: TH profile

Reduce vertical macro banding and density irregularities; measure film sensitometry for linear density reproduction

Ranked causes

1. Vertical macro banding visible (occasional)
2. Density reproduction check failed (occasional)
3. After MDM replacement (occasional)
4. After densitometer lamp exchange (occasional)
5. Line artifacts persist after cleaning (rare)

5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Drum module not moving

No signs of movement while monitoring the drum encoder and S8 during activation of the drum motor

Ranked causes

1. Connection problem (common)
2. Drum couldn't do a full turn within provided time (common)
3. Drum motor M1 malfunctioning (occasional)
4. Encoder S32 malfunctioning (occasional)
5. Drum motor or encoder failure on MEC board (occasional)

7 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Keypad status indicator LED interpretation

Status LED shows operational state: green constant (ready), green blinking (startup/receiving/calculating/printing/calibrating), red blinking (service mode/tray empty/film jam), red constant (error).

Ranked causes

1. Green constant LED (common)
2. Green blinking LED (common)
3. Red blinking LED with upper/lower tray indicator (common)
4. Red blinking LED with film jam indicator (occasional)
5. Red constant LED with error status (occasional)

5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Print drum motor M1 not connected or malfunctioning

HC10903 error code; warning message 'Call service' displayed

Ranked causes

1. Flat drum belt problem (common)
2. Toothed drum-motor belt problem (common)
3. Connection problem (occasional)
4. Defect motor M1 (occasional)
5. Motor functionality failure on MEC board (rare)

5 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Lower pickup motor M5 not connected or malfunctioning

HC10917 error code; warning message 'Call service' displayed

Ranked causes

1. Connection problem (common)
2. Defect motor M5 (occasional)
3. Defect pickup mechanism (occasional)
4. Sensor functionality failure on MEC board (rare)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Thermal printhead heatsink temperature too high

Heatsink-temperature measurement of thermal head too high. Engine is still allowed to print but image quality may decrease

Ranked causes

1. Cooling of thermal head not efficient due to blocked airflow (common)
2. Malfunctioning thermal printhead cooling fan (occasional)
3. One or more thermistors on thermal printhead defective (occasional)
4. Heatsink-temperature measurement by MEC board not correct (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Upper pickup motor M4 not connected or malfunctioning

HC10916 error code; warning message 'Call service' displayed

Ranked causes

1. Connection problem (common)
2. Defect motor M4 (occasional)
3. Defect pickup mechanism (occasional)
4. Sensor functionality failure on MEC board (rare)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Print head replacement adjustments

Series of calibrations and checks required after print head replacement to ensure image quality and proper alignment

Ranked causes

1. Print head replacement requires film calibration from all trays (common)
2. Image artifacts may appear after print head replacement requiring further calibration (occasional)
3. Uneven density at image edges indicates aged print drum (occasional)

First check

Perform film calibration from all trays

Test point: Service menu 8-3-1
Expected: Calibration successful for upper and all other trays

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Drum calibration out of specification

Drum encoder detected more than allowed deviation from the standard pulse count per revolution

Ranked causes

1. Belt slip due to worn belts (common)
2. Belt slip due to insufficient belt tensioning (common)
3. Encoder read-out failure on MEC board (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Drum positioning motor M3 not connected or malfunctioning

HC10910 error code; warning message 'Call service' displayed

Ranked causes

1. Connection problem (common)
2. Defect motor M3 (occasional)
3. Motor functionality failure on MEC board (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Exit roller motor M10 not connected or malfunctioning

HC10908 error code; warning message 'Call service' displayed

Ranked causes

1. Connection problem (common)
2. Defect motor M10 (occasional)
3. Sensor functionality failure on MEC board (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Film magazine locking solenoid EM1 not connected or malfunctioning

HC10918 error code; warning message 'Call service' displayed

Ranked causes

1. Connection problem (common)
2. Defect solenoid EM1 (occasional)
3. Sensor functionality failure on MEC board (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Firewire cable not connected or malfunctioning

Ranked causes

1. Connection problem (common)
2. Firewire functionality failure on CPU PCB crius or Tyndall CPU (occasional)
3. Firewire functionality failure on Themis/Tyndall board (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Horizontal alignment motor M7 not connected or malfunctioning

HC10902 error code; warning message 'Call service' displayed

Ranked causes

1. Connection problem (common)
2. Defect motor M7 (occasional)
3. Motor functionality failure on MEC board (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Light intensity too low

Light intensity as measured by the light detector on the DSH board is too low

Ranked causes

1. Halogen lamp not producing enough light intensity, possibly due to aging (common)
2. Light detector circuitry on DSH board not functioning correctly (occasional)
3. Light detector not receiving all available light due to masking or soiling (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

MDM not leaving home position

MDM has not been detected leaving the home position within the time-out period

Ranked causes

1. MDM scan head is physically jammed (common)
2. MDM scan head transport mechanism is broken (occasional)
3. S7 defect (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

MDM not returning to home position

MDM has not been detected returning to home position after performing a scan

Ranked causes

1. MDM scan head is physically jammed (common)
2. MDM scan head transport mechanism is broken (occasional)
3. S7 defect (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Pickup take over motor M6 not connected or malfunctioning

HC10906 error code; warning message 'Call service' displayed

Ranked causes

1. Connection problem (common)
2. Defect motor M6 (occasional)
3. Motor functionality failure on MEC board (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Scan motor M11 of MDM not connected or malfunctioning

HC10905 error code; warning message 'Calibration module not working' displayed

Ranked causes

1. Connection problem (common)
2. Defect motor M11 (occasional)
3. Motor functionality failure on MEC board (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Sorter position motor M12 not connected or malfunctioning

HC10909 error code; warning message 'Call service' displayed

Ranked causes

1. Connection problem (common)
2. Defect motor M12 (occasional)
3. Motor functionality failure on MEC board (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Sorter transport motor M2 not connected or malfunctioning

HC10907 error code; warning message 'Call service' displayed

Ranked causes

1. Connection problem (common)
2. Defect motor M2 (occasional)
3. Motor functionality failure on MEC board (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Thermal printhead cooling fan F1 not connected or malfunctioning

HC10913 error code; warning message 'Printhead problem' displayed

Ranked causes

1. Connection problem (common)
2. Defect fan F1 (occasional)
3. Sensor functionality failure on MEC board (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Thermal printhead heatsink temperature too low

Heatsink-temperature measurement of thermal printhead too low. Engine is still allowed to print but image quality may decrease

Ranked causes

1. Thermal printhead temperature too low due to low ambient temperature (common)
2. One or more thermistors on thermal printhead defective (occasional)
3. Heatsink-temperature measurement by MEC board not correct (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Thermal printhead thermistors connector not connected or thermistors defective

HC10915 error code; warning message 'Call service' displayed

Ranked causes

1. Connection problem (common)
2. Flat cable defective (occasional)
3. Thermal printhead defective (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Artifacts visible in diagnostic images

Artifacts appear on printed diagnostic images from host system when checked at lightbox during maintenance

Ranked causes

1. Host system malfunction or configuration issue (unknown)
2. Printer or imaging subsystem defect (unknown)

First check

Print diagnostic image from each connected host system

Test point: Printer output
Expected: Image without artifacts

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Film density measurement

Perform film calibration to establish correct Dmax (maximum optical density) for each film tray using the internal macro densitometer (MDM).

Ranked causes

1. Initial film calibration required for customer films or replacement films (common)
2. Repeat calibration for additional film trays (common)

First check

Verify MDM measurement area is artifact-free

Test point: MDM measurement area at lightbox
Expected: No dust stripes or artifacts visible

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Film sensitometry

Measure film sensitometry values for internal reference to ensure linear density reproduction behavior and adapt maximum density

Ranked causes

1. New film package in use (occasional)
2. Maximum density drift detected (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Printer error or unexpected fault condition

Online diagnosis system detects error or fault; message displayed with classification as accident, warning, or defect requiring user, operator, or service action.

Ranked causes

1. Component disconnected or malfunctioning (motor, sensor, switch) (common)
2. Online diagnosis cannot determine root cause (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Thermal head not reaching home position

Thermal head is not reaching home position

Ranked causes

1. Obstruction at drum positioning unit (common)
2. Defect TH positioning motor M3 (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Thermal head not reaching print position

Thermal head is not reaching print position

Ranked causes

1. Obstruction at drum positioning unit (common)
2. Defect TH positioning motor M3 (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Thermal head power voltage not OK high voltage

Power voltage delivered to THIB for the Thermal Head is not OK

Ranked causes

1. Power supply module defective (occasional)
2. THIB voltage measurement functionality malfunctioning (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Thermal head voltage actuator not connected or malfunctioning

HC10911 error code; warning message 'Call Service' displayed

Ranked causes

1. Connection problem (common)
2. Failure on MEC board (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Thermal printhead data or power connector not connected or printhead resistors defective

HC10914 error code; warning message 'Call service' displayed

Ranked causes

1. Connection problem (common)
2. Flat cable defective (occasional)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

White lines on printed image

Line artifacts visible on thermal head output

Ranked causes

1. Thermal head resistor drift or out-of-range values (common)
2. Thermal head resistor out-of-range in fine measurement area (common)

First check

Rough resistor measurement of all resistor values

Test point: Thermal head resistors
Expected: All resistor values within normal range
Tools: Service Menu 7 Test & Diagnose – 6 Diagnose mechanics – 5 Print Head Unit – 1 Resistor Check

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Bearing replacement verification

Confirm bearing assembly is functioning after replacement

Ranked causes

1. Bearing assembly replaced (common)

First check

Print internal test image after bearing replacement

Test point: Printer output
Expected: SMPTE_lin.tif image prints correctly without mechanical issues

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Density reproduction

Optical density printed output differs from target densities; verification of MDM calibration accuracy using external densitometer

Ranked causes

1. Optical density out of calibration range (common)

First check

Perform film calibration

Test point: MDM system
Expected: Calibration completes successfully

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Film

Film calibration to compensate density variations when new film package used, at maintenance, or if maximum density drifts

Ranked causes

1. Film density variation or drift of maximum density (common)

First check

Print test film and measure with internal macro densitometer

Test point: Printer internal densitometer
Expected: Test film printed and measured; Dmax value displayed

2 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Film calibration failure recovery

If film calibration fails, verify presence of solid black border lines on film edges before attempting top/side border adjustment

Ranked causes

1. Missing solid black border lines on film edges (occasional)

First check

Verify presence of two solid black border lines on film edges

Test point: Both left and right edges of failed calibration test film
Expected: Solid black lines visible on both sides of film

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Film density measurement - DT2 Mammo tray

Validate Dmax measurement for DT2 Mammo film tray against densitometer reference values.

Ranked causes

1. DT2 Mammo film tray Dmax calibration validation (common)

First check

Compare measured Dmax to DT2 Mammo target for X-Rite 310

Test point: Densitometer reading (DT2 Mammo film type)
Expected: 3.80 O.D., ±2%

5 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Film density measurement - DT2B tray

Validate Dmax measurement for DT2B film tray against X-Rite or equivalent densitometer reference values.

Ranked causes

1. DT2B film tray Dmax calibration validation (common)

First check

Compare measured Dmax to DT2B target for X-Rite 341

Test point: Densitometer reading (DT2B film type)
Expected: 3.10 O.D., ±2%

5 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Film density measurement - DT2C tray

Validate Dmax measurement for DT2C film tray against densitometer reference values.

Ranked causes

1. DT2C film tray Dmax calibration validation (common)

First check

Compare measured Dmax to DT2C target for X-Rite 310

Test point: Densitometer reading (DT2C film type)
Expected: 3.00 O.D., ±2%

5 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Film registration

Reduce mechanical miss-registration of the densitometer assembly carriage during film scan

Ranked causes

1. Registration misalignment (unknown)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Flat belt of drum motor assembly adjustment caution

Adjustment of flat belt position to ensure it runs centered on the flat belt pulley during motor operation

Ranked causes

1. Flat belt position off-center or misaligned after replacement (common)

First check

Open drum compartment and insert service key

Test point: Drum compartment safety switch
Expected: Door open and service key seated

4 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Horizontal/vertical image alignment

Wizard-guided procedure to adjust image position on film for proper horizontal and vertical registration

Ranked causes

1. Image position on film requires horizontal/vertical adjustment (common)

First check

Access horizontal/vertical alignment wizard

Test point: Service menu navigation
Expected: Alignment wizard interface opens with first step
Tools: Service Menu interface

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Lift carrier assembly adjustment

Adjustment of lift carrier tilt to ensure even image border spacing on left and right edges of printed film

Ranked causes

1. Lift carrier tilt misaligned causing uneven top border spacing (common)

First check

Print SMPTE test image on 14x17 film

Test point: Upper image border on printed film
Expected: Image prints on 14x17 inch film

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Local keypad backlight and contrast

Adjust backlight intensity and contrast settings on the local keypad display

Ranked causes

1. Keypad requires adjustment after Key4 board replacement (common)

First check

Access Service Menu

Test point: Local keypad
Expected: Service Menu accessible

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: MDM (densitometer reference)

Determine new reference values for the densitometer assembly via external densitometer

Ranked causes

1. Densitometer adaptation needed (occasional)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: MDM (Macro Densitometer)

Internal MDM must be adapted to external densitometer for image quality control, or density reproduction check fails, or after MDM or densitometer lamp replacement

Ranked causes

1. MDM requires adaptation to external densitometer or replacement (common)

First check

Print test sheet with 20 different density areas

Test point: Printer output
Expected: Test sheet printed with distinct density areas

3 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Print Head Profile caution

Reduce line artifacts in print direction caused by Print Head and drum; performed after Print Head or drum exchange, at maintenance, or when troubleshooting image faults

Ranked causes

1. Line artifacts from Print Head or drum irregularities (common)

First check

Perform Print Head cleaning procedure

Test point: Print Head compartment
Expected: Print Head cleaned and reinstalled

6 more checks with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Print head resistor check

Electrical continuity and resistance check of print head resistors; identifies line artifacts caused by resistor drift or failure

Ranked causes

1. Print head resistor out of range (occasional)

First check

Perform rough resistor measurement of all resistor values

Test point: Print Head resistor network
Expected: All resistor values within acceptable drift tolerance

1 more check with pass and fail actions, 1 corrective action, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Calibration: Thermal head resistor check

Diagnostic procedure to verify thermal head electrical integrity and detect line artifacts caused by resistor issues

Ranked causes

1. Thermal head requires resistor validation before replacement decision (common)

First check

Perform rough resistor measurement

Test point: All thermal head resistor positions
Expected: Resistor values within normal range, no large drifts
Tools: Service Menu 7 Test & Diagnose – 6 Diagnose mechanics – 5 Print Head Unit – 1 Resistor Check

2 more checks with pass and fail actions are in ServiceForge. Connect ServiceForge to your AI

Check for dust stripes on print head caution

Vertical lines or dust artifacts visible on printed film; diagnostic flowchart to determine if cleaning or replacement needed

Ranked causes

1. Print head contamination or defect (common)

First check

Print STI2 and medical_image test images

Test point: Printer output
Expected: No vertical stripes visible in either image

3 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Cleaning module kit replacement verification

Confirm cleaning module is functioning after replacement

Ranked causes

1. Cleaning module kit replaced (common)

First check

Print internal test image after cleaning module replacement

Test point: Printer output
Expected: SMPTE_lin.tif image prints cleanly without artifacts

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Drum replacement verification

Confirm drum assembly is working after replacement

Ranked causes

1. Drum assembly replaced (common)

First check

Print test images after drum replacement

Test point: Film output
Expected: No print stripes, good image quality on both STI2 and medical images

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Electrostatic brush replacement verification

Confirm electrostatic brush is functioning after replacement

Ranked causes

1. Electrostatic brush replaced (common)

First check

Print internal test image after brush replacement

Test point: Printer output
Expected: SMPTE_lin.tif image prints correctly without quality issues

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Film calibration disabled for RF tag missing

Automatic film calibration does not run when RF tag is absent from film pack

Ranked causes

1. RF tag missing from film pack (occasional)

First check

Verify RF tag presence on film pack

Test point: Film pack RF tag
Expected: RF tag present and readable
Tools: Visual inspection, RF tag reader

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Film jam after reboot with partial printing

First film after reboot causes data underrun, leading to film jam and only partly printed film

Ranked causes

1. Software bug in versions prior to 1.81_C11 (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

More symptoms

Film jam condition
Film jam reported despite no actual jam
Incorrect total cycles displayed after thermal head removal
MDM light detector detecting too much stray light
Offline diagnosis system troubleshooting required
Print stripes visible on film
Spring replacement verification
Thermal print head voltage out of range
Top border inconsistency on first film after reboot
Very low Dmax after film calibration

10 more symptoms with ranked causes and checks are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`Film jam in output section (false)`	Erroneous film jam detection in output sorter section	Sorter exit sensor debounce insufficient; film covering sensor triggers toggle event	error
`HC10000`	Crius PCB not functioning correctly	Self-test detected Crius PCB failure	error
`HC10001`	Crius board battery RAM test failed	Self-test detected Battery RAM failure	error
`HC10002`	RAM test failed on Crius CPU or Tyndall CPU	Self-test detected CPU RAM failure	error
`HC10003`	CPU temperature too high on Crius or Tyndall	Temperature sensor detected high temperature	warning
`HC10050`	CPU PCB on MEC not functioning correctly	Self-test detected MEC CPU PCB failure	error
`HC10052`	CPU RAM on MEC test failed	Self-test detected MEC CPU RAM failure	error
`HC10053`	CPU temperature too high on Themis or Tyndall MEC	Temperature sensor detected high temperature on MEC	warning
`HC10100`	MEC PCB test failed	Self-test detected MEC PCB failure	error
`HC10200`	DSH test failed	Self-test detected DSH failure	error
`HC10300`	Power supply module test failed	Self-test detected power supply module failure	error
`HC10301`	Power supply module temperature too high	Temperature sensor detected high temperature	error
`HC10302`	Power heater voltage out of range	Power heater voltage from power supply module out of range	error
`HC10303`	Power logic voltage out of range	Power logic voltage from power supply module out of range	error
`HC10304`	Power motor voltage out of range	Power motor voltage from power supply module out of range	error
`HC10305`	Thermal printhead voltage from power supply module is out of range	Power supply module voltage measurement indicates value outside acceptable limits	error
`HC10400`	Thermal head resistance value calculated from RTD measurements is out of tolerated range	All thermal head resistors measured and average resistance value exceeds specification per D:\thsystem\default.thpar	warning
`HC10500`	Errors detected during hard disk diagnostic	Hard disk diagnostic routine fails	error
`HC10600`	Floppy drive problem detected during diagnostic	Floppy drive diagnostic routine fails	error
`HC10700`	Key-pad problem detected during diagnostic	Key-pad diagnostic routine fails	error
`HC10800`	Cover open switch SW1 is not connected or malfunctioning	Cover open sensor SW1 fails diagnostic test	error
`HC10801`	Cover open switch SW2 is not connected or malfunctioning	Cover open sensor SW2 fails diagnostic test	error
`HC10802`	Middle magazine empty sensor S12 is not connected or malfunctioning	Middle tray empty detection sensor S12 fails diagnostic test	error
`HC10803`	Upper magazine empty sensor S12 is not connected or malfunctioning (2-tray printer)	Upper tray empty detection sensor S12 fails diagnostic test	error
`HC10804`	Upper magazine empty sensor S33 is not connected or malfunctioning (3-tray printer)	Upper tray empty detection sensor S33 fails diagnostic test	error
`HC10805`	Upper pickup passed sensor S19 is not connected or malfunctioning (2-tray printer)	Upper pickup passed detection sensor S19 fails diagnostic test	error
`HC10806`	Upper pickup module home position sensor S15 is not connected or malfunctioning	Home position sensor S15 fails diagnostic test	error
`HC10807`	Middle pickup passed sensor S19 is not connected or malfunctioning	Middle pickup passed detection sensor S19 fails diagnostic test	error
`HC10808`	Lower magazine empty sensor S13 is not connected or malfunctioning	Lower tray empty detection sensor S13 fails diagnostic test	error
`HC10809`	Upper pickup module pickup position sensor S16 is not connected or malfunctioning	Pickup position sensor S16 fails diagnostic test	error
`HC10810`	Lower pickup passed sensor S20 is not connected or malfunctioning	Lower pickup passed detection sensor S20 fails diagnostic test	error
`HC10811`	Middle pickup module home position sensor S15 not connected or malfunctioning	S15 sensor failure or disconnection	error
`HC10812`	Lower pickup module home position sensor S17 not connected or malfunctioning	S17 sensor failure or disconnection	error
`HC10813`	Lower pickup module pickup position sensor S18 not connected or malfunctioning	S18 sensor failure or disconnection	error
`HC10814`	Drum passed sensor S24 not connected or malfunctioning	S24 sensor failure or disconnection	error
`HC10815`	Drum entry sensor S23 not connected or malfunctioning	S23 sensor failure or disconnection	error
`HC10816`	Printdrum reference position sensor S8 not connected or malfunctioning	S8 sensor failure or disconnection	error
`HC10817`	Ambient temperature measurement out of allowed window	Temperature outside specifications or THIB malfunction	warning
`HC10818`	Middle pickup module pickup position sensor S16 not connected or malfunctioning	S16 sensor failure or disconnection	error
`HC10819`	MDM light sensor fails	MDM light sensor failure	error
`HC10820`	MDM home position sensor S7 not connected or malfunctioning	S7 sensor failure or disconnection	error
`HC10821`	Pickup module magazine lock position sensor S9 not connected or malfunctioning	S9 sensor failure or disconnection	error
`HC10822`	Pickup module pickup exit sensor S21 not connected or malfunctioning	S21 sensor failure or disconnection	error
`HC10823`	Output module sorter exit sensor S27 not connected or malfunctioning	S27 sensor failure or disconnection	error
`HC10824`	Alignment module vertical home position sensor S5 not connected or malfunctioning	S5 sensor failure or disconnection	error
`HC10825`	Alignment module horizontal home position sensor S6 not connected or malfunctioning	S6 sensor failure or disconnection	error
`HC10826`	Alignment module alignment entry sensor S22 not connected or malfunctioning	S22 sensor failure or disconnection	error
`HC10827`	Drum module home position sensor S1 not connected or malfunctioning	S1 sensor failure or disconnection	error
`HC10828`	Drum module 14 inch print format position sensor S2 not connected or malfunctioning	Sensor S2 failure or disconnection	error
`HC10829`	Thermal head power voltage delivered by power supply and measured on THIB out of range	Voltage out of range on THIB	error
`HC10830`	Drum module 10 inch print format position sensor S3 not connected or malfunctioning	Sensor S3 failure or disconnection	error
`HC10831`	Output module sorter entry sensor S25 not connected or malfunctioning	Sensor S25 failure or disconnection	error
`HC10832`	Output module first output position sensor S31 not connected or malfunctioning	Sensor S31 failure or disconnection	error
`HC10833`	Output module second output tray position sensor S30 not connected or malfunctioning	Sensor S30 failure or disconnection	error
`HC10834`	Output module third output tray position sensor S29 not connected or malfunctioning	Sensor S29 failure or disconnection	error
`HC10835`	Output module fourth output tray position sensor S28 not connected or malfunctioning	Sensor S28 failure or disconnection	error
`HC10836`	Upper pickup passed sensor S36 not connected or malfunctioning	Sensor S36 failure or disconnection	error
`HC10837`	Upper pickup module home position sensor S34 not connected or malfunctioning	Sensor S34 failure or disconnection	error
`HC10838`	Upper pickup module pickup position sensor S35 not connected or malfunctioning	Sensor S35 failure or disconnection	error
`HC10839`	Jam clearance toggle switch SW5 not connected or malfunctioning	Switch SW5 failure or disconnection	error
`HC10900`	Vacuum pump motor M13 not connected or malfunctioning	Motor M13 failure or disconnection	error
`HC10901`	Vertical alignment motor M8 not connected or malfunctioning	Motor M8 failure or disconnection	error
`HC10902`	Horizontal alignment motor M7 not connected or malfunctioning	Motor malfunction or connection failure	error
`HC10903`	Print drum motor M1 not connected or malfunctioning	Motor malfunction or connection failure	error
`HC10904`	MDM lamp not connected or malfunctioning or light sensor malfunctioning	Lamp or sensor malfunction or connection failure	error
`HC10905`	Scan motor M11 of MDM not connected or malfunctioning	Motor malfunction or connection failure	error
`HC10906`	Pickup module take over motor M6 not connected or malfunctioning	Motor malfunction or connection failure	error
`HC10907`	Output module sorter transport motor M2 not connected or malfunctioning	Motor malfunction or connection failure	error
`HC10908`	Output module exit roller motor M10 not connected or malfunctioning	Motor malfunction or connection failure	error
`HC10909`	Output module sorter position motor M12 not connected or malfunctioning	Motor malfunction or connection failure	error
`HC10910`	Drum module positioning motor M3 not connected or malfunctioning	Motor malfunction or connection failure	error
`HC10911`	Thermal head voltage actuator not connected or malfunctioning	Power connection failure or board malfunction	error
`HC10912`	Blemish heater foil failure (false alarm)	Accumulated-power check on thermal head preheating enabled	error
`HC10912`	Thermal head heater not connected or malfunctioning	Heater malfunction or connection failure	error
`HC10913`	Thermal printhead cooling fan F1 not connected or malfunctioning	Fan malfunction or connection failure	error
`HC10914`	Thermal printhead data connector or power connector not connected or all printhead resistors defective	Connector connection failure or resistor malfunction	error
`HC10915`	Thermal printhead thermistors connector not connected or all thermistors defective	Connector connection failure or thermistor malfunction	error
`HC10916`	Upper pickup motor M4 not connected or malfunctioning	Motor malfunction or connection failure	error
`HC10917`	Lower pickup motor M5 not connected or malfunctioning	Motor malfunction or connection failure	error
`HC10918`	Film magazine locking solenoid EM1 not connected or malfunctioning	Solenoid malfunction or connection failure	error
`HC10919`	10 inch film format align solenoid EM2 not connected or malfunctioning	EM2 solenoid failure or disconnection	error
`HC10920`	MDM module output takeover motor M9 not connected or malfunctioning	M9 motor failure or disconnection	error
`HC10921`	Upper pickup module, upper magazine vacuum valve V1 not connected or malfunctioning	V1 vacuum valve failure or disconnection	error
`HC10922`	Lower pickup module, lower magazine vacuum valve V2 not connected or malfunctioning	V2 vacuum valve failure or disconnection	error
`HC10923`	Middle pickup module, upper magazine vacuum valve V1 not connected or malfunctioning	V1 vacuum valve failure or disconnection	error
`HC10924`	Middle pickup motor M4 not connected or malfunctioning	M4 motor failure or disconnection	error
`HC10927`	Upper pickup module, upper magazine vacuum valve V3 not connected or malfunctioning	V3 vacuum valve failure or disconnection	error
`HC10928`	Upper pickup motor M14 not connected or malfunctioning	M14 motor failure or disconnection	error
`HC10930`	Bsp module film movement sensor S42 is not connected or malfunctioning	S42 sensor failure or disconnection	error
`HC10931`	Bsp module black-sensor S43 is not connected or malfunctioning	S43 sensor failure or disconnection	error
`HC11000`	Firewire cable not connected or malfunctioning	Firewire connection failure	error
`HC11001`	24 v power for the actuators is not available on the MEC board	Power supply failure or disconnection	error
`HC11002`	Power sensor failure on MEC board	Sensor functionality failure	error
`HC11003`	the voltages 24v, 12v, 5v are not ok on MEC board	Voltage regulation failure	error
`HC11004`	The KEY5 board of the display is not connected to the MEC board	KEY5 board disconnection	error
`HC11005`	The DSH board of the MDM module is not connected to the MEC board	DSH board disconnection or malfunction	warning
`HC11006`	Connector P21 not detected on MEC	P21 connector unplugged or loose on MEC board	error
`HC11007`	Connector P27 not detected on MEC	P27 connector unplugged or loose on MEC board	error
`HC11008`	Connector P28 not detected on MEC	P28 connector unplugged or loose on MEC board	error
`HC11009`	Power supply has no serial connection to MEC	Power supply serial connection lost or failed	error
`HC11010`	Connector P29 not detected on MEC	P29 connector unplugged or loose on MEC board	error
`HC11011`	Connector P30 not detected on MEC	P30 connector unplugged or loose on MEC board	error
`HC11012`	Connector P31 not detected on MEC	P31 connector unplugged or loose on MEC board	error
`HC11013`	Connector P34 not detected on MEC	P34 connector unplugged or loose on MEC board	error
`HC11014`	Connector P35 not detected on MEC	P35 connector unplugged or loose on MEC board	error
`HC11015`	Bad connectivity between thermal printhead P1 and MEC P22	Cable or connector connection lost or degraded between TH P1 and MEC P22	error
`HC11016`	Bad connectivity between thermal printhead P2 and MEC P23	Cable or connector connection lost or degraded between TH P2 and MEC P23	error
`HC11017`	No connection detected between MEC and THIB	Flat cable connection lost between MEC P38 and THIB P2	error
`HC11018`	Upper tray tag reader not connected or malfunctioning (2 tray printer)	Tag reader connection lost or device failed	error
`HC11019`	Lower tray tag reader not connected or malfunctioning	Tag reader connection lost or device failed	error
`HC11020`	No power connection between THIB and thermal head	Power cable connection lost between THIB and thermal head	error
`HC11021`	Middle tray tag reader not connected or malfunctioning	Tag reader connection lost or device failed	error
`HC11022`	Upper tray tag reader not connected or malfunctioning (3 tray printer)	Tag reader connection lost or device failed	error
`HC11023`	No connection detected at safety switch	Safety switch connection lost or failed	error
`HC11100`	Drum module mechanical problem - no movement detected	No signs of movement while monitoring drum encoder and S8 during drum motor activation	error
`HC11101`	Drum calibration failed - excessive pulse count deviation	Drum encoder detected more than allowed deviation from standard pulse count per revolution	error
`HC11102`	Thermal head thermistor mean value bad	Thermal head mean value for thermistors out of specification	warning
`HC11103`	Thermal head not reaching print position	Thermal head unable to reach print position during operation	error
`HC11104`	Thermal head not reaching home position	Thermal head unable to reach home position during operation	error
`HC11105`	Thermal head power voltage out of specification	Power voltage delivered to THIB for thermal head is not OK	error
`HC11106`	Thermal head fan or cooling not OK	Cooling fan or thermal head cooling system malfunction detected	warning
`HC11107`	Thermal head temperature out of range	Thermal head temperature measurement outside acceptable limits	warning
`HC11108`	Heating thermal head temperature out of range	Thermal head heating element temperature out of specification	warning
`HC11109`	Firewire cable not connected or malfunctioning	Firewire interface not responding	error
`HC11110`	Take-over drive not working	Take-over mechanism drive system failure	error
`HC11111`	MDM light detection too low	Light intensity measured by DSH board is too low	warning
`HC11112`	MDM light detection too high from stray light	Light detection sensor detecting too much stray light	warning
`HC11113`	MDM not returning to home position after scan	MDM scan head has not been detected returning to home position after performing scan	warning
`HC11114`	MDM not leaving home position within timeout	MDM scan head has not been detected leaving home position within time-out period	warning
`HC11115`	MDM measurement failed - corrupt input data	MDM measurement failed due to corrupt or unsuitable measurement input data	error
`HC11116`	Decurl module heating insufficient	Decurl module temperature below specification	warning
`HC11117`	Decurl module temperature too high	Decurl module temperature above specification	error
`HC11118`	Decurl module mechanical failure	Decurl module mechanical system malfunction	error
`HC11119`	Thermal printhead heatsink temperature too low	Heatsink-temperature measurement of thermal printhead too low	warning
`HC11120`	Thermal printhead heatsink temperature too high	Heatsink-temperature measurement of thermal head too high	warning
`HC11121`	Bitgenerator test failed	Bitgenerator self-test failure detected during initialization or operation	error
`HC11211`	Remove input jam error	Frequent occurrences with 11x14" films	warning

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

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ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.