Infusion pumps

Abbott GemStar: troubleshooting and error codes

The ServiceForge knowledge base holds 30 documented symptoms for the Abbott GemStar, with 84 ranked causes, 71 diagnostic checks with test points and expected values, and 188 error codes. Each symptom below shows its causes and the first check; the rest is one connection away. Connect ServiceForge to your AI

Symptoms

Infuser fails self test at power-on patient safety

Device alarms during initialization mode; one or more internal tests (RAM, ROM, motor, keys, watchdog, CONFIG, battery, power loss, CRC, calibration) does not complete successfully

Ranked causes

1. RAM memory defect (rare)
2. ROM checksum error or corrupted firmware (rare)
3. Motor control malfunction (occasional)
4. Stuck key detection during self test (occasional)
5. PIC watchdog timer failure (rare)
6. CONFIG register corruption (rare)
7. Battery voltage out of range (occasional)
8. Power loss completion circuit malfunction (rare)
9. EEPROM calibration data corruption (occasional)

First check

Observe initialization mode message and alarm indication

Test point: Infuser display
Expected: Message indicating self tests being performed; alarm if test fails within 30 seconds

1 more check with pass and fail actions, 9 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Docking station does not function high voltage

Infuser does not lock in docking station, LED does not illuminate, device does not power on when docked, or continuity test fails

Ranked causes

1. Dovetail mechanism damaged (occasional)
2. Detent release mechanism stuck or broken (occasional)
3. 3 VDC/printer/bolus port connector defective (occasional)
4. Bolus/printer pass-through connector defective (occasional)
5. Pole clamp loose or damaged (occasional)
6. Physical damage to docking station housing (occasional)
7. AC mains power cord or plug defective (occasional)
8. Docking station LED or power circuit failure (rare)

First check

Inspect dovetail mechanism

Test point: Dovetail rail on docking station
Expected: In good condition, no bending or damage

10 more checks with pass and fail actions, 8 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Rechargeable battery pack does not function

Battery pack does not slide into place, does not lock firmly, green LED does not flash, latch mechanism does not release, or charger LED does not illuminate

Ranked causes

1. 3 VDC/printer/bolus port connector defective or misaligned (occasional)
2. Pass-through port connector defective or misaligned (occasional)
3. Battery pack mechanical locking mechanism failure (occasional)
4. Green LED or LED driver circuit failure (rare)
5. Battery pack charger LED failure (rare)

First check

Inspect 3 VDC/printer/bolus port connector contacts

Test point: Connector pins on battery pack and infuser
Expected: Contacts present and in good condition

5 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Remote bolus cord and switch malfunction

Bolus cord frayed or torn, switch body damaged or shows fluid ingress, connector pins missing or corroded, continuity test fails, or cord does not lock when connected

Ranked causes

1. Bolus cord insulation damaged (occasional)
2. Switch body damaged or fluid ingress (occasional)
3. Bolus connector pins defective (occasional)
4. Internal wire break in bolus cord (occasional)
5. Infuser bolus port connector loose or damaged (occasional)

First check

Inspect bolus cord insulation

Test point: Cord jacket entire length
Expected: Free from fraying and torn insulation

4 more checks with pass and fail actions, 5 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery door degradation

O-ring missing or deteriorated, door latch/plunger hinges fractured, spring loose or collapsed, wiper contact contaminated or corroded

Ranked causes

1. O-ring wear or degradation (common)
2. Door latch or hinge fracture (occasional)
3. Spring mechanism failure (occasional)
4. Wiper contact contamination or corrosion (common)

First check

Inspect o-ring presence and condition

Test point: Battery door o-ring
Expected: Present and undamaged

3 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Check Cassette alarm with pressure reading above 150 patient safety

High upstream pressure (above 150) from syringe injection, user pressure during delivery, or elevated container height.

Ranked causes

1. Fluid injected via upstream Y-site with backcheck valve (common)
2. User pressed syringe during delivery (common)
3. Container elevated more than 2 feet with high pump rate (common)
4. Sticky buildup in cassette pressure sensing hole (occasional)

First check

Read upstream pressure value

Test point: Pressure sensor output
Expected: above 150 ADC units, >150

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Distal Occlusion alarm patient safety

Outlet pressure too high, restricting delivery flow from clamped line, manifold valve closure, patient line restriction, or low occlusion setting.

Ranked causes

1. Outlet tube clamped or manifold valve closed (common)
2. Patient line restricted by kinks or clots (common)
3. Distal occlusion setting too low for fluid or equipment (occasional)
4. Pumping into elevated patient (occasional)

4 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

AC adaptor LED does not illuminate on power high voltage

Green power LED fails to light when AC adaptor connected to 3-volt connector

Ranked causes

1. AC adaptor not delivering power (common)
2. Defective LED or LED driver circuit (occasional)
3. Loose or damaged AC adaptor plug connection (occasional)

First check

Measure AC adaptor output voltage

Test point: AC adaptor connector pins
Expected: 3 VDC ± 5%, ±5%
Tools: Multimeter

2 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Air-in-Line alarm with readings 1–5 patient safety

Very low sensor readings indicate air in line or sensor damage; zero reading indicates air or broken sensor.

Ranked causes

1. Air in the infusion line (common)
2. Distal tube pulled excessively hard (occasional)
3. Broken air sensor (occasional)

First check

Observe air sensor reading

Test point: Air sensor output
Expected: 1–5 range or zero ADC units, 1–5 or 0

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Air-in-Line alarm with readings 50–80 patient safety

Air sensor reading between 50 and 80 indicates bubbles near cassette outlet, partially pulled distal tube, or wet tubing with air.

Ranked causes

1. Buildup of fine bubbles near cassette outlet (common)
2. Distal tube partially pulled from air sensor pincers (occasional)
3. Air in tube with wet exterior (occasional)

First check

Observe air sensor reading value

Test point: Air sensor output
Expected: 50–80 range ADC units, 50–80

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Power loss alarm not functioning patient safety

Red LED does not illuminate, beeper does not sound, POWER LOSS does not display when battery door removed during battery operation

Ranked causes

1. Red LED failure (occasional)
2. Beeper/speaker failure (occasional)
3. Power loss detection circuit failure (rare)

First check

Install batteries, power on, then remove battery door

Test point: Red LED and beeper during door removal
Expected: Red LED illuminates and beeper sounds simultaneously

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Proximal Occlusion alarm patient safety

Inlet pressure too low to allow delivery, preventing infusion flow.

Ranked causes

1. Inlet tubing clamped (common)
2. Ball check or burette set valve closed (common)
3. Syringe stuck in line (occasional)

3 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Unit does not power on

Infuser fails to power on with fresh AA batteries, UNIT SELF-TEST does not display, audible alarm does not sound

Ranked causes

1. Dead or missing batteries (common)
2. Faulty on/off switch (rare)
3. Power supply circuit failure (rare)

First check

Install fresh disposable AA batteries

Test point: Battery compartment
Expected: Two fresh AA batteries installed

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

AC adaptor connection problem high voltage

AC adaptor plug not properly engaged or retained at infuser 3-volt connector, or infuser does not power on when connected

Ranked causes

1. AC adaptor plug connector loose or misaligned (common)
2. Infuser 3-volt connector damaged or corroded (occasional)

First check

Connect AC adaptor and verify engagement

Test point: AC adaptor plug at infuser 3-volt connector
Expected: Plug properly engaged and retained

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

AC adaptor output voltage out of specification high voltage

AC adaptor does not provide 3 VDC ± 5% output voltage

Ranked causes

1. Transformer or voltage regulation circuit failure (common)
2. Damaged power cord affecting internal circuit (occasional)

First check

Measure AC adaptor output voltage with multimeter

Test point: AC adaptor connector output pins
Expected: 3 VDC ± 5%, ±5%
Tools: Multimeter

3 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Air-in-line test fails

Air-in-line alarm does not occur within one minute when proximal end is removed from reservoir, indicating air detection malfunction.

Ranked causes

1. Air detection sensor contaminated or blocked (common)
2. Air detection sensor circuit malfunction (occasional)

First check

Release any clamps from previous tests

Test point: Infuser set
Expected: Set is unobstructed

2 more checks with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Battery compartment degradation

Circuit board wiper contact contaminated or corroded, battery cap missing or degraded

Ranked causes

1. Wiper contact contamination or corrosion (common)
2. Battery cap missing or degraded (occasional)

First check

Inspect circuit board wiper contact

Test point: Circuit board wiper contact
Expected: Present and free of contamination, corrosion, and deformation

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Check Cassette A alarm with reading above 180 caution

High air sensor reading (above 180) from flattened tubing due to age/temperature or wet tubing exterior.

Ranked causes

1. Tubing flattened by long use or high temperature (common)
2. Wet tubing exterior affecting sensor reading (occasional)

First check

Read air sensor value

Test point: Air sensor output
Expected: above 180 ADC units, >180

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Distal occlusion test fails

Occlusion alarm does not occur within 30 seconds when set is clamped distally, indicating occlusion detection failure.

Ranked causes

1. Distal occlusion sensor contaminated or blocked (common)
2. Distal occlusion sensor circuit malfunction (occasional)

First check

Clamp infuser set distally

Test point: Infuser set 10-12 inches below cassette
Expected: Set clamped, no flow possible

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

LED test fails

Green power LED or red alarm LED does not illuminate, indicating LED or circuit malfunction.

Ranked causes

1. Power LED not illuminating (occasional)
2. Alarm LED not illuminating (occasional)

First check

Power LED test: Verify green power LED illuminates

Test point: Green power LED indicator
Expected: Green power LED illuminates

1 more check with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Power Loss alarm

Infuser has experienced a power loss event initiated by hardware or software.

Ranked causes

1. Hardware-initiated power loss (H) (unknown)
2. Software-initiated power loss (S) (unknown)

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Proximal occlusion test fails

Occlusion alarm does not occur within 30 seconds when set is clamped above cassette, indicating proximal occlusion sensor malfunction.

Ranked causes

1. Proximal occlusion sensor contaminated or blocked (common)
2. Proximal occlusion sensor circuit malfunction (occasional)

First check

Clamp infuser set above cassette

Test point: Infuser set proximal to cassette
Expected: Set clamped, no flow possible above cassette

1 more check with pass and fail actions, 2 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Volume accuracy test fails

Infuser does not deliver between 19 and 21 mL within three minutes, indicating delivery mechanism malfunction.

Ranked causes

1. Infuser delivers less than 19 mL (occasional)
2. Infuser delivers more than 21 mL (occasional)

First check

Load primed infuser set and position in water reservoir

Test point: Infuser set proximal end in 50 mL water reservoir
Expected: Set properly loaded and submerged in water

2 more checks with pass and fail actions, 4 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Artifacts on ECG, EMG, or EEG monitoring patient safety

Electrical noise and artifacts appear on voltage-sensing monitoring equipment such as ECG, EMG, or EEG machines during fluid infusion. Artifacts vary at a rate associated with the infusion rate.

Ranked causes

1. Electronic noise generated by the infuser (common)

First check

Stop infusion and observe monitoring display

Test point: ECG, EMG, or EEG display
Expected: Artifact disappears

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Check Cassette alarm with pressure reading below 90 caution

Low upstream pressure (below 90) indicates cassette not fully latched at inlet end.

Ranked causes

1. Cassette fully or partly unlatched at inlet (common)

First check

Read upstream pressure value

Test point: Pressure sensor output
Expected: below 90 ADC units, <90

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Check Cassette D alarm caution

Distal pressure sensor detects cassette not properly latched at outlet end.

Ranked causes

1. Cassette not fully snapped in at outlet end (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Display test fails

Display does not fill with solid boxes during display test, indicating LCD malfunction.

Ranked causes

1. Display malfunction or LCD failure (rare)

First check

Display test: Verify display fills with solid boxes

Test point: LCD display screen
Expected: Display fills with solid boxes for ten seconds

2 corrective actions and part numbers are in ServiceForge. Connect ServiceForge to your AI

Low Batteries alarm

Battery voltage is below acceptable level; continued operation is limited.

Ranked causes

1. Battery discharge below safe operating level (common)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Operation test procedure required patient safety

Scheduled maintenance test to verify infuser operation. Performed in STOP mode, approximately 15 minutes, must be unlocked. Minimum once every 12 months per Hospira recommendation.

Ranked causes

1. Routine maintenance and verification (common)

First check

Power test: Verify power sources

Test point: Display, batteries, external power
Expected: Display indicates both external power and batteries connected

8 more checks with pass and fail actions, 3 corrective actions, and part numbers are in ServiceForge. Connect ServiceForge to your AI

Switch to Batteries alarm

Main power has been lost; infuser is operating on battery power.

Ranked causes

1. AC mains power failure (unknown)

1 corrective action and part numbers are in ServiceForge. Connect ServiceForge to your AI

Error codes

Code	Meaning	Trigger	Severity
`01/000`	CONFIG register contents are not what is expected	CONFIG register tested at power on	error
`02/000`	Stack error	Stack corruption check during power on or continuously	error
`03/000`	Invalid interrupt	Unsupported ISR called	error
`03/001`	Interrupt overlap	Interrupt service routine called before completion	error
`03/002`	Invalid IRQ interrupt	IRQ interrupt called with no interrupts processed	error
`04/000`	RAM Test error	Read/write test patterns 0XAA and 0X55 fail	error
`05/000`	EEPROM write error - data read back does not match data written		error
`05/000 - EEPROM_WR_ERROR`	CPU EEPROM write verification failed	Data written to EEPROM does not match data read back	error
`05/001`	EEPROM write error - invalid EEPROM address		error
`05/001 - EEPROM_WR_ERROR`	Invalid EEPROM address error	EEPROM write function receives invalid address	error
`06/000`	Pump configuration CRC error		error
`06/000 - CRC_CHECKSUM_ERROR (PUMP_CONFIG_CRC)`	Pump configuration data CRC mismatch	Configuration CRC verification fails before operations	error
`06/001`	Infusion data CRC error		error
`06/001 - CRC_CHECKSUM_ERROR (INFUSION_DATA_CRC)`	Infusion data integrity CRC mismatch	Infusion data CRC verification fails at startup or runtime	error
`06/002`	Pump data CRC error		error
`06/002 - CRC_CHECKSUM_ERROR (PUMP_DATA_CRC)`	Infuser data integrity CRC mismatch	Infuser data CRC verification fails at startup or runtime	error
`06/003`	Program data CRC error		error
`06/003 - CRC_CHECKSUM_ERROR (PROGRAM_CRC)`	Infuser program data CRC mismatch	Program CRC verification fails during mode transitions	error
`06/004`	Speed protocol CRC error		error
`06/004 - CRC_CHECKSUM_ERROR (SPEED_PROTOCOL_CRC)`	Speed protocol data CRC mismatch	Speed protocol CRC fails during protocol operations	error
`06/005`	ROM CRC error		error
`06/005 - CRC_CHECKSUM_ERROR (ROM_CRC)`	Flash RAM firmware integrity verification failed	Flash RAM checksum verification fails at power-on or hourly	critical
`06/006`	Protected variable error		error
`06/006 - CRC_CHECKSUM_ERROR (PROTECTED_VAR)`	Critical air/pressure sensing variable corruption	Mirrored RAM data does not match original during verification	critical
`06/007`	Dose data CRC error		error
`06/007 - CRC_CHECKSUM_ERROR (DOSE_DATA_CRC)`	Dose data integrity CRC mismatch	Dose data CRC fails at startup or during dose operation	error
`06/008`	Air calibration CRC error		error
`06/008 - CRC_CHECKSUM_ERROR (AIR_CAL_CRC)`	Air calibration data CRC mismatch	Air calibration CRC fails at power-on or background check	error
`06/009`	Pressure calibration CRC error		error
`06/009 - CRC_CHECKSUM_ERROR (PRESS_CAL_CRC)`	Pressure calibration data CRC mismatch	Pressure calibration CRC fails at power-on or background check	error
`06/010`	Motor calibration CRC error		error
`06/010 - CRC_CHECKSUM_ERROR (MOTOR_CAL_CRC)`	Motor calibration data CRC mismatch	Motor calibration CRC fails at power-on or delivery start	error
`06/011`	Settings CRC error		error
`06/011 - CRC_CHECKSUM_ERROR (SETTINGS_CRC)`	Infuser settings data corruption	Settings CRC fails when entering function or mode change	error
`07/000`	High air sensor value	Air detection sensor reading high	error
`07/000 - AIR_SENSOR_ERROR (HIGH_VALUE)`	Air sensor pre-trigger value exceeds calibration baseline	Measured air sensor value greater than calibrated level	error
`07/001`	Negative volume sampled		error
`07/001 - AIR_SENSOR_ERROR (AIR_NEGATIVE_VOLUME)`	Negative volume detected between delivery checkpoints	Calculated volume between checkpoints is negative	error
`07/002`	Bad air sensor state		error
`07/002 - AIR_SENSOR_ERROR (AIR_BAD_STATE)`	Air sensor state variable invalid or unrecognized	State variable is not a recognized air sensor state	error
`07/003`	Bad air sensor event		error
`07/003 - AIR_SENSOR_ERROR (AIR_BAD_EVENT)`	Air sensor received unrecognized event code	Event code is not in recognized air sensor event list	error
`07/004`	Air sensor not calibrated		error
`07/004 - AIR_SENSOR_ERROR (AIR_NOT_CALIBRATED)`	Air sensor calibration values missing or invalid	AIR MAX PRE LEVEL is zero at power-on	error
`07/005`	Excessive volume sampled		error
`07/005 - AIR_SENSOR_ERROR (AIR_EXCESSIVE_VOLUME)`	Air volume between checkpoints exceeds 100 microliters	Calculated volume between checkpoints exceeds threshold	error
`08/005`	Bad pressure sensor event		error
`08/005 - PRESSURE_SENSOR_ERROR (PRESS_BAD_EVENT)`	Pressure sensor received invalid event code	Received event not in valid pressure sensor event list	error
`08/006`	Bad pressure sensor state		error
`08/006 - PRESSURE_SENSOR_ERROR (PRESS_BAD_STATE)`	Pressure sensor state variable invalid	State value not defined in pressure sensor processing	error
`08/007`	Distal pressure is out of range		error
`08/007 - PRESSURE_SENSOR_ERROR (PRESS_DISTAL_RANGE)`	Distal occlusion threshold out of valid 0-255 range	Recomputed distal threshold after plunger home is out of range	error
`08/008`	Proximal pressure is out of range		error
`08/008 - PRESSURE_SENSOR_ERROR (PRESS_PROX_RANGE)`	Proximal occlusion threshold out of valid 0-255 range	Recomputed proximal threshold during delivery start is out of range	error
`09/000`	Short term overdelivery		error
`09/000/MOTOR_IPRF_ENC_OS_SYNC`	Motor encoder position synchronization error during IPRF delivery	Microprocessor misses motor encoder counts during IPRF stepping, causing plunger overadvance	error
`09/001`	Backward motor movement		error
`09/001/MOTOR_BACKWARD_MOVEMENT`	Excessive backward motor movement detected	Type 1: Single rollback >40 counts. Type 2: Accumulated rollbacks >16 counts exceed 40 within 16-stroke window	error
`09/002`	Motor not calibrated		error
`09/002/MOTOR_NOT_CALIBRATED`	Motor calibration values out of specification	At power-on, calibration values tested; PWM value for new rate falls below minimum set during calibration	error
`09/006`	Power on motor test		error
`09/006/NO_MOTOR_CONTROL`	Power-on motor control test failed	At power-on: motor does not turn when switch FET off, or motor does not turn when FET on	error
`09/007`	Motor not turning when it should be turning		error
`09/007/MOTOR_NOT_PUMPING`	No motor movement when expected during operation	PWM value reaches 200 with no encoder counts detected during ramp-up, homing, stepping, or continuous delivery	error
`09/008`	Bad motor state		error
`09/008/MOTOR_BAD_STATE`	Motor state variable out of valid range	Motor state variable checked during operation; value outside acceptable range	error
`09/009`	Bad motor event		error
`09/009`	Motor error during initial calculation, normal operation, or rate adjustment	PWM_LOW_COUNTER value exceeds 10 during testing	error
`09/009/MOTOR_BAD_EVENT`	Invalid motor event received for current state	Event processing not allowed within current motor state	error
`09/010`	Bad motor rate		error
`09/010/MOTOR_BAD_RATE`	Invalid infusion rate parameter received	When start command received, rate verified; value outside acceptable range (e.g., IPRF <0.1 mL/hr, continuous >1000 mL/hr, invalid taper parameters)	error
`09/011`	Motor stack error		error
`09/011/MOTOR_STACK_ERROR`	Motor control stack processing error	Stack full when pushing state; stack empty when popping; invalid stack pointer during push or pop operation	error
`09/012`	Motor step overlap		error
`09/012/MOTOR_STEP_OVERLAP`	Motor step did not complete before next step requested	Timer expires during IPRF homing (state 15) or stepping (state 35) without step completion	error
`09/013`	Motor rate control error	Invalid motor control during rate adjustment	error
`09/014`	Motor performing invalid step number	Step number out of expected range for delivery rate at end of IPRF step	error
`09/015`	Motor overshoot of stopping position	Two consecutive motor steps overshoot stopping position by 2+ points	error
`09/016`	Motor encoder overflow not cleared	Forward motor counts exceed 432 + 80 + 8*N per output shaft revolution	error
`09/017`	Motor received invalid restart command	Motor ISR receives restart command when current rate is zero	error
`09/018`	Motor over-delivery detected	Output shaft turns exceed expected by more than 25% every 5 seconds	error
`09/019`	Motor under-delivery detected	Output shaft turns fall more than 25% below expected every 5 seconds	error
`09/020`	Motor takeoff detected during stopped delivery	Output shaft turns exceed limit (current turns + 3) while delivery not in progress	error
`09/020`	Motor runaway		error
`10/000`	Beeper error		error
`10/000`	Beeper not functioning or beeper check circuit malfunctioning	Incorrect digital signal at power on or during non-infusion safety task	warning
`11/000`	5V line overvoltage detected	5V line voltage measured greater than expected at power on or once per second	error
`11/000`	More than 5.5 volts measured on the 5 V line		error
`11/001`	5V line undervoltage detected	5V line voltage measured less than expected at power on or once per second	error
`11/001`	Less than 4.5 volts measured on the 5 V line		error
`11/002`	Battery voltage input overvoltage detected	AA battery input voltage exceeds expected at power on or once per second	warning
`11/002`	More than 3.2 volts measured on the AA battery voltage input		error
`11/003`	External power input overvoltage detected	External power input voltage exceeds expected at power on or once per second	warning
`11/003`	More than 3.6 volts measured on the external voltage input		error
`11/004`	Less than 2.0 volts measured on the lithium battery input		error
`11/004`	Lithium battery discharged or shorted	Lithium battery input voltage less than expected at power on or once per second	warning
`12/000`	Stuck keypad key detected	Key remains active for more than one minute at power on or during operation	warning
`13/000`	IRQ test of oscillator - timing error		error
`13-000`	TIME_BASE_ERROR: Number of RTIs counted is not within expected range	Timing integrity check failure once per second	error
`13/001`	RTI test of one second interrupt - timing error		error
`13-001`	TIME_BASE_ERROR: Number of RTIs exceeds upper limit since last interrupt	RTI count exceeds upper limit value	error
`14-001`	WATCHDOG_ERROR: Watchdog PIC circuit not functioning	Motor moves more than 20 counts during PIC test at power on	error
`14-003`	WATCHDOG_ERROR: Periodic task not updating counter	Counter unchanged for 20 consecutive checks	error
`15/000`	Power down error		error
`15-N/A`	POWER_DOWN_ERROR: Abnormal system state at power on	System state indicates incomplete power-down processing	error
`16/001`	Air-in-line was active when it should not be active		error
`16-001-INVALID_STATE`	SOFTWARE_ERROR: Air-in-line alarm active during start command	Air-in-line alarm status already active when start/restart received	error
`16/002`	Key event timeout		error
`16-002-KEY_EVENT_TIMEOUT`	SOFTWARE_ERROR: Callback functions failed to acknowledge key event	No acknowledgement within 6 seconds of key event	error
`16/003`	Invalid alarm semaphore		error
`16-003-INVALID_ALARM_SEMAPHORE`	SOFTWARE_ERROR: Invalid alarm semaphore value received	Alarm task receives undefined semaphore value	error
`16/004`	Invalid alarm message		error
`16-004-INVALID_ALARM_MESSAGE`	SOFTWARE_ERROR: Invalid alarm action requested	Alarm task receives undefined action value in message	error
`16/005`	Invalid alarm type		error
`16-005-INVALID_ALARM_TYPE`	SOFTWARE_ERROR: Invalid alarm type received	Alarm task receives invalid alarm type in message or history request	error
`16/006`	Invalid alarm callback		error
`16-006-INVALID_ALARM_CALLBACK`	SOFTWARE_ERROR: Invalid alarm callback ID	Alarm task receives invalid callback ID during key press	error
`16/007`	Invalid sound type		error
`16-007-INVALID_SOUND_TYPE`	SOFTWARE_ERROR: Invalid sound type requested	Audible alarm functions receive undefined sound type value	error
`16/008`	IQUEUE full		error
`16-008-IQUEUE_FULL`	SOFTWARE_ERROR: Queue full during add request	Queue processing receives add data request when queue is full	error
`16/009`	Infusion safety task received an invalid message type		error
`16-009-ISA_INVALID_MSG`	SOFTWARE_ERROR: Infusion safety task received unrecognizable message code	Infusion safety task receives invalid message type	error
`16/010`	Infusion safety task received a null message type		error
`16-010-ISA_NULL_MSG`	SOFTWARE_ERROR: Infusion safety task received NULL message	RTXC passes NULL message to infusion safety task	error
`16/011`	Infusion safety task received an invalid pressure message		error
`16-011-ISA_INVALID_PRESSURE`	SOFTWARE_ERROR: Infusion safety task received invalid pressure message	Pressure message type code unrecognized	error
`16/012`	Infusion safety task did not receive the expected queue information		error
`16-012-ISA_EMPTY_IQUEUE`	SOFTWARE_ERROR: Expected queue information not received by infusion safety task	Air and pressure queues empty or check cassette message received without type value	error
`16/013`	Infusion safety task received an invalid semaphore value		error
`16-013-ISA_BAD_SEMAPHORE`	SOFTWARE_ERROR: Infusion safety task received invalid semaphore value	Semaphore value undefined for infusion safety task	error
`16/014`	Infusion safety task received an invalid air message		error
`16-014-ISA_INVALID_AIR`	SOFTWARE_ERROR: Infusion safety task received invalid air message	Air message data value undefined	error
`16/015`	Infusion safety task received an invalid check cassette message		error
`16-015-ISA_BAD_CK_CASS_CODE`	SOFTWARE_ERROR: Infusion safety task received invalid check cassette message	Check cassette message data undefined	error
`16/016`	Infusion safety task received a resume without an initial start		error
`16-016-ISA_BAD_RESUME`	SOFTWARE_ERROR: RESUME message received without prior START	Resume message without preceding start message	error
`16/017`	Infusion safety task detects a rate mismatch		error
`16-017-ISA_RATE_MISMATCH`	SOFTWARE_ERROR: Infusion rate mismatch between tasks	Rate mismatch between infusion task and safety task for 8 consecutive samples	error
`16/018`	Infusion safety task detects a mode mismatch		error
`16-018-ISA_MODE_MISMATCH`	SOFTWARE_ERROR: Main mode and infusing flag inconsistent	GLOBAL_MAIN_MODE and PUMP_INFUSING variables not consistent for 3 successive samples	error
`16/019`	IED has message conflict		error
`16/020`	Remote queue out full		error
`16-020-REMOTEQ_OUT_FULL`	SOFTWARE_ERROR: Remote output message queue full	Need to store message at end of full outgoing queue	error
`16/021`	Remote queue out empty		error
`16-021-REMOTEQ_OUT_EMPTY`	SOFTWARE_ERROR: Remote output message queue empty when access attempted	SCI_OUTPUT task attempts send or free from empty queue	error
`16/022`	Remote queue out bad state		error
`16-022-REMOTEQ_OUT_BAD_STATE`	SOFTWARE_ERROR: Remote output message queue in bad state	Need to store message when queue is in bad state	error
`16/023`	ISA bad rate		error
`16-023-ISA_BAD_RATE`	SOFTWARE_ERROR: Infusion rate exceeds safe limit	Tapered rate > 450 mL/hr or non-tapered rate > 1000 mL/hr	error
`16-024-INVALID_TIME_IN_SECONDS`	SOFTWARE_ERROR: Infuser clock rollover year 2004 to 2005	Infuser time rolls over from 2004 to 2005	error
`18/000`	History pointer error while inserting a new record into the history log		error
`18-000-WRITE_HLOG_ERROR`	HISTORY_PTR_ERROR: History pointers out of accepted limits	History pointers fail validation when record written	error
`18/001`	History pointer error while traversing to bottom of history		error
`18-001-TRAVERSING_TO_BOTTOM_ERROR`	HISTORY_PTR_ERROR: History traversal pointer error going to bottom	Top and bottom pointers out of range during GET_PREV_HRECORD call	error
`18/002`	History pointer error while traversing to top of history		error
`18-002-TRAVERSING_TO_TOP_ERROR`	HISTORY_PTR_ERROR: History traversal pointer error going to top	Top and bottom pointers out of range during GET_NEXT_HRECORD call	error
`21/000`	Remote communication input buffer error		error
`21-000-000-MAX_OVERRUNS_EXCEEDED`	COMM_ERROR: SCI buffer overrun exceeded maximum	SCI interrupt attempts to add byte to full data buffer	error
`21-000-001-REMOTE_INPUT_QUEUE_EMPTY`	COMM_ERROR: SCI input task accessing empty message queue	SCI input task attempts extract from empty incoming message queue	error
`21/001`	Keypad queue error		error
`21/002`	Remote communication input message error		error
`21-002-004-BAD_KEY_MSG`	COMM_ERROR: SCI input task received unknown key event	SCI input task receives unrecognized key event	error
`21-002-005-BAD_MSG_TYPE`	COMM_ERROR: SCI input task received unknown message type	SCI input task receives unrecognized message type	error
`21-002-006-BAD_SESS_RQST`	COMM_ERROR: SCI input task received bad session request	SCI input task receives invalid session request message	error
`Air-in-Line`	Air detected in infusion line by air sensor	Sensor reading 1–5, 50–80, or indicates air presence	warning
`ALMOST EMPTY`	Container approaching empty	Container fluid level drops below threshold	info
`CHANGE BATTERIES`	Battery replacement required soon	Battery voltage drops below usable threshold	warning
`CHECK CASSETTE`	Cassette malfunction or incompatibility	Cassette not detected, not compatible, or mechanical fault	error
`Check Cassette A`	High air sensor reading above 180	Air sensor reading exceeds 180 ADC units	warning
`Check Cassette D`	Cassette not properly latched at outlet end	Distal pressure sensor detects improper latch	warning
`Check Cassette P`	High upstream pressure above 150	Pressure reading exceeds 150 ADC units	warning
`CHECK PRINTER`	Printer malfunction or unavailable	Printer not responding or communication error	warning
`DISTAL OCCLUSION`	Infusion line occluded downstream of pump	Pressure exceeds distal occlusion threshold	warning
`Distal Occlusion`	Outlet pressure too high, blocking delivery	Outlet pressure exceeds safe operating level	error
`EMPTY CONTAINER`	Container is empty	Container fluid level reaches empty threshold	warning
`FLASHING DISPLAY`	LCD display malfunction	Display not rendering normally	warning
`Low Batteries`	Battery voltage below safe operating level	Battery charge falls below acceptable threshold	critical
`POWER LOSS`	AC power disconnected or failed	AC power supply disconnected or no AC voltage detected	warning
`Power Loss H`	Hardware-initiated power loss event	Hardware power control circuits detected power loss	error
`Power Loss S`	Software-initiated power loss event	Software power management logic initiated shutdown	error
`PROGRAM INCOMPLETE`	Infusion program not fully entered	User attempts to start infusion with incomplete program parameters	warning
`PROXIMAL OCCLUSION`	Infusion line occluded upstream of pump	Pressure exceeds proximal occlusion threshold	warning
`Proximal Occlusion`	Inlet pressure insufficient for delivery	Inlet pressure too low to allow infusion flow	error
`Self test failure alarm`	One or more of the nine self test routines did not complete successfully	Initiated automatically at power-on during approximately 30-second initialization mode	critical
`START`	Generic alert message	Device state or condition requires operator attention at startup	info
`Switch to Batteries`	Main AC power lost; infuser operating on battery	Loss of AC mains power	warning
`USING BATTERIES`	Operating on battery power	AC power disconnected, device switched to or operating on battery	info

Likely causes and actions for each code are in ServiceForge. Connect ServiceForge to your AI

Community

0 fixes logged by technicians through their AI, with outcomes, for this model.

ServiceForge knowledge base record. Field-unverified unless technicians confirmed it. A teaching summary of the record, not a service manual. Export 2026-10-14.